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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
813 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 813 reviews

July 27, 2024

Rivertown is Horrible! Go to LaGrange, Auburn or Atlanta. We hate rivertown. They are crooks More

by buckisadollar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Hopkins
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Aug 01, 2024 -

Rivertown Toyota responded

buckisadollar, I apologize that you experienced a problem here with us. Can you please contact me so I can make this right? I cannot find your name in our database; I would appreciate hearing back from you via the email below. Bradley Williams General Manager bwilliams@rivertownautomall.com

July 25, 2024

Good experience but the wait was a lot longer than usual this time. Staff are very pleasant! More

by y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jul 26, 2024 -

Rivertown Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 24, 2024

Very professional and kind and the best service. The lobby has coffee and drink machines and is a very nice environment to wait for your service to get done and everybody is so kind and helpful. More

by sandygail22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jul 26, 2024 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

Poor customer service. Service writers do not appear to be properly trained and concerned about addressing customer needs. More

by whs_bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Multiple people.
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Jul 25, 2024 -

Rivertown Toyota responded

whs_bill, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with your recent visit, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Bradley Williams General Manager bwilliams@rivertownautomall.com

July 23, 2024

Rich helped us today in service and he was very helpful and friendly. Also very knowledgable. We will ask for him next time. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Report | Print
Jul 25, 2024 -

Rivertown Toyota responded

Hello Judy, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2024

Every time I go to this particular location. I always have excellent customer service The young gentleman who runs the service department is always a pleasure to work with.! More

by hixsonmonalisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Datajh
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Jul 24, 2024 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 19, 2024

Wonderful service and nice staff. Atmosphere is really good and staff was friendly. Always a good experience to go there More

by mohanika.thakur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jul 21, 2024 -

Rivertown Toyota responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 15, 2024

Handled efficiently in a minimum of time including a complicated trade in. Removed add ons as requested. More

by Ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
McKinley McCray, Melissa smith
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Jul 17, 2024 -

Rivertown Toyota responded

Hello Ann, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 13, 2024

Professional, caring, knowledgeable, hardworking employees. Service Manager the best. Without equal. Efficient and effective. Great experience. More

by Paw7540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager (goes by name of Trae) and Gilbert.
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Jul 14, 2024 -

Rivertown Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Toyota! We do hope we can be of assistance in the future. Take care!

July 13, 2024

Made an appointment to get my scion a regular oil change. My appointment was at 2 but they didn’t start to look at my car until 5 and wasn’t finished until 6. A little quicker would’ve been appreciated. More

by aidansowinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jul 15, 2024 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (706) 322-8891.

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