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Rivertown Toyota

Columbus, GA

4.1
721 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 721 reviews

March 11, 2024

Schedule appointments have been good. At times waiting on service has been lengthy, but work has been well. Satisfied customer. More

by yepezramon97
Recommend Dealer
Yes
Employees Worked With
Preston Beecher
Mar 14, 2024 -

Rivertown Toyota responded

We appreciate your feedback! While we're glad to hear that your scheduled appointments have been satisfactory and that you're generally pleased with the quality of our work, we understand that waiting times can sometimes be a concern. Please know that we're continuously working to improve our processes to minimize wait times and ensure a more efficient experience for all our customers. Thank you for your patience and understanding, and we look forward to serving you again in the future!

March 10, 2024

Everybody is very friendly and knowledgeable. I was especially impressed with sales associate Joey McLendon and his boss in the finance office. Also we were impressed with the people who did the More

by olin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey McLendon, and the Finance Manager, John Hopkins
Mar 13, 2024 -

Rivertown Toyota responded

It's wonderful to hear about your positive experience with the dealership, especially with sales associate Joey and the finance team. Friendliness, knowledge, and impressive service contribute to a great customer experience, and it's fantastic that you had such a positive encounter. Safe and happy driving to you both!

March 08, 2024

Quick service, nice staff, good communication methods, easy appointment booking, respectful, and spacious waiting area. More

by Rav4Love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose, John Hopkins
Mar 12, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 06, 2024

Dane was my service advisor and kept me informed of any changes needed. I also spoke with Janice who was very kind and courteous. The tech, Kyle, took care of my vehicle needs completely and was very cons More

by tabbyann76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane Wilbanks, Janice (service adv), Kyle (tech)
Mar 10, 2024 -

Rivertown Toyota responded

It's great to hear that Dane, Janice, and Kyle provided you with excellent service during your visit. Effective communication, kindness, and attention to detail are essential elements in creating a positive customer experience. Safe travels in your well-maintained vehicle!

March 06, 2024

Courteous and prompt service. Very professional. Met my needs efficiently. Showed concern and gave immediate attention to the reason for my visit. More

by AL
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 09, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a courteous and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Mar 11, 2024 -

AL responded

Thanks for your promptness and efficiency. All was appreciated.

March 03, 2024

I waited for about three hours for my oil change. It turns out it had been done for an hour and a half. The service technician just forgot to tell me. More

by sgraves576
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dane
Mar 05, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for this inconvenience and the lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

February 28, 2024

Found a car I like at a reasonable price. Nice sales person. Blah blah blah blah More

by Woodnthrifty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Mar 02, 2024 -

Rivertown Toyota responded

We're delighted to hear that you found a car you like at a reasonable price and had a positive experience with our salesperson! Your satisfaction is our top priority, and we appreciate your kind words. We're here to make your car-buying process smooth and enjoyable. Thank you for choosing our dealership, and we look forward to serving you in the future!

February 24, 2024

Yesterday I did an oil change and my oil is way over by an inch above the second notch and not in between the notches, this will ruin by engine, don’t you check the people work, I ready to call an lawyer. More

by Louis Cote
Recommend Dealer
No
Employees Worked With
Jim
Feb 26, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the inconvenience you experienced after your service visit with us. I would like an opportunity to fix this and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

Feb 26, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 24, 2024

They accepted vehicle at the scheduled time and completed the work satisfactorily in a short time while I waited. More

by jpatterson3312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Feb 26, 2024 -

Rivertown Toyota responded

We're pleased to hear that your vehicle was accepted at the scheduled time, and the work was completed to your satisfaction in a short time while you waited. Efficient and satisfactory service is important to us, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to serving you again!

February 23, 2024

Lack of Communication, knowledge, leadership and unprofessional. I will not be visiting nor patronizing again. More

by CWB1997
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Michelson
Apr 04, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize that your recent experience has been anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Bradley Williams General Manager bwilliams@rivertownautomall.com

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