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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
858 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 858 reviews

September 26, 2024

Waited 3. 5 hoirs for a routine maintenance with an appointment. I choose to wait because it usually in the past only took about an hour. Also when I checked in More

by graypv2018
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

graypv2018, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Bradley Williams General Manager bwilliams@rivertownautomall.com

Sep 28, 2024 -

graypv2018 responded

I understand that things get backed up and unexpected thing happened but my problem was there was no communication in the three hours that I was there. If I was told what was happening running behind fine but let me know so I can make arrangements.

September 25, 2024

Great service! Timely & professional. Looked for ways to reduce repair cost, even after I accepted their estimate. Thank you! More

by CaptainBobPhillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merrisa
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 24, 2024

Professionalism upon arrival and departure—Well Done! Will be back again for service and assistance! More

by Bhuman60Bhuman60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 29, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 24, 2024

I trust the friendly , knowledgeable staff at Rivertown Toyota. They are always courteous, professional and honest with repair needs. The technicians have always helped me whenever I stopped in with ques More

by Butkovic.cheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 29, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

September 21, 2024

Rivertown Toyota gave me a very professional experience. The total experience was short and sweet. More

by klrollins1967
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Winford Lee, Tron Comer, Reyes
Report | Print
Sep 28, 2024 -

Rivertown Toyota responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 20, 2024

Very impressive Veronica was so nice and helpful. Always glad to visit RIVERTOWN Toyota. Clean waiting room for customers More

by Glen911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica in service Department , John Hopkins
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Sep 22, 2024 -

Rivertown Toyota responded

Hi, thank you for your kind review; we are happy to pass along your comments to Veronica here at Rivertown Toyota! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Mr Fuller handled my repair efficiently. When I arrived the staff at Riverside Toyota took care of me from processing my repair to providing transportation. I am very grateful. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Fuller and Mr Colleague cannot spell the other service manager name., John Hopkins
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Sep 22, 2024 -

Rivertown Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 18, 2024

Every one was professional and friendly,I got all my issues fixed,I was happy! More

by victoriapowell54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marissa , John Hopkins
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Sep 21, 2024 -

Rivertown Toyota responded

Thank you Victoria for taking the time to let us know how we did. We hope you have a great day!

September 17, 2024

Employees are courteous and make sure you're taken care of. They make suggestions or tell you what else needs to be fixed on your vehicle. Very nice place! More

by TShort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Sep 20, 2024 -

Rivertown Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 17, 2024

Professional. Knowledge. Premium parts. I think I waited 3 hours. So I appreciate the good job. More

by James
Recommend Dealer
Yes
Employees Worked With
Austin Melende
Report | Print
Sep 20, 2024 -

Rivertown Toyota responded

Hello James, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

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