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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.2
774 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 774 reviews

June 17, 2024

Best service and staff! They have terrific customer service. I am very satisfied with my care. More

by crystalfoster30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
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Jun 18, 2024 -

Rivertown Toyota responded

Hi, your satisfaction is our top priority. Feel free to reach out to us if you need anything. Have a wonderful day.

June 15, 2024

Phenomenal service as usual! Technician (Gil Vargas) took care of me as soon as I arrived. Vehicle serviced with a very detailed update provided. Received a text as soon as the w More

by R. Brumfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Vargas
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Jun 17, 2024 -

Rivertown Toyota responded

Hi, we're happy you found Gil to be so supportive during your experience here at Rivertown Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

I waited almost 3 hours for them to tell me they did not have the part for the recall I had made an appointment for More

by kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
Report | Print
Jun 19, 2024 -

Rivertown Toyota responded

Kathy, I appreciate you taking the time to inform me about your recent service appointment. I deeply regret any inconvenience you may have encountered due to the lack of communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Bradley Williams General Manager bwilliams@rivertownautomall.com

June 14, 2024

They never called or texted when car ready! I called them 5 hours after recirving More

by grandmamablanton
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
On pick up man rude and uninformative. Not same one who I checked in with
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Jun 19, 2024 -

Rivertown Toyota responded

Grandmamablanton, I appreciate you taking the time to let me know about this issue. I am truly sorry to hear about your recent service experience concerning the lack of communication. I am eager to correct this situation and regain your trust as a valued customer. Please reach out to me at your earliest convenience so we can discuss this further. I’m looking forward to the opportunity to speak with you and find a solution. Thank you, Bradley Williams General Manager bwilliams@rivertownautomall.com

June 14, 2024

They have always treated us and our cars and truck with respect, they have proven over the years , they are VERY trustworthy. We will continue to use this dealership for all of our automotive needs and r More

by timlwr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston in Service
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Jun 15, 2024 -

Rivertown Toyota responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

June 14, 2024

It was busy morning on Friday but the staff were organized and the line moved quickly More

by Maya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jun 15, 2024 -

Rivertown Toyota responded

Hi Maya, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 11, 2024

Car was in and out for oil change in 30 minutes. Great service good people More

by David.kittrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jun 13, 2024 -

Rivertown Toyota responded

Hi, thank you for taking the time to leave a review for us at Rivertown Toyota. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 10, 2024

Service was handled efficiently and on time. Service advisor kept us informed of needed repairs and those repairs were done to our satisfaction. More

by Jrjoywms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Quinn
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Jun 13, 2024 -

Rivertown Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 05, 2024

I was charged $468. 63 just to let me know that my car needs a harvest. I believe they keep the car longer to charge more with an expensive diagnostic HR rate. They calle More

by dinelsonurbano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brockston doesn’t let the customer finish a sentence when he is already responding. Let me elaborate my question or idea before you respond and speak elocuente and at normal pace not fast like everyone understands what you are saying. , John Hopkins
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Jun 18, 2024 -

Rivertown Toyota responded

Thank you for your feedback about your recent service experience. I deeply regret any inconvenience you may have encountered due to the wait time, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for bringing this to my attention, and I’m looking forward to the opportunity to understand more about what took place during your experience. Bradley Williams General Manager bwilliams@rivertownautomall.com

June 04, 2024

My service adviser was great … very helpful and accommodating to me. Plus the service I came for was finished before I thought it would be! Toyota service was great More

by SLowery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert ?
Report | Print
Jun 07, 2024 -

Rivertown Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Toyota. If you have any further questions, please give us a call. We're always happy to help!

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