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Rivertown Toyota

Columbus, GA

Overview
Reviews
Vehicles
4.0
637 Reviews
Call Dealership (706) 324-1234

1661 Whittlesly Road

Columbus, GA

31904

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Showing 637 reviews

January 13, 2024

Brought truck in for mass air sensor issue. $3500 later I got it back not running. One of the guys thought that was funny. Waited another day. Got truck back without mass air sensor fixed. Guy More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never saw a manager, Brockton was nice and tried to help. Sabrina in sales has always been good to me.
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Apr 06, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the negative experience you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

Helpful
January 12, 2024

Bought 1 car from them a few months ago and just took another car we bought private party to be serviced.. extremely happy with sales team and service department! More

by Dmath7066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
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Jan 17, 2024 -

Rivertown Toyota responded

It's fantastic to hear that you've had a positive experience both with our sales team and with our service department for maintaining your vehicle. We are glad to hear that we have met your expectations. We appreciate your business. We look forward to assisting you in the future.

Helpful
January 11, 2024

George Johnson very patient, not pushy, very knowledgeable of sales, vehicles sizes to accommodate a person/family needs. Very good multi-tasking. My wife and I were in to have service to her ve More

by lawadnorder1
Workmanship
Recommend Dealer
Yes
Employees Worked With
George Johnson
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Jan 13, 2024 -

Rivertown Toyota responded

It's fantastic to hear about your positive experience with George during the process of purchasing a vehicle. The fact that you decided to purchase while having service done for another vehicle is a testament to the positive impression George made. Congratulations on your wife's new vehicle!

Helpful
January 10, 2024

The dealer replaced a generator and did not as a courtesy clean the top of the motor where fluids had spilled. More

by cidavis7686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rich Fuller
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Jan 16, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for this inconvenience you experienced after your service visit with us. I would like an opportunity to address your concerns and to earn your business, please contact me at bwilliams@RivertownToyota.com. I look forward to speaking with you. Bradley Williams, General Manager

Helpful
January 10, 2024

Horrible service on two different occasions. Major problems with my car a week after checkups. More

by Ww
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Hopkins
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Jan 16, 2024 -

Rivertown Toyota responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Gil Michelson the Service Director will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Bradley Williams, General Manager bwilliams@RivertownToyota.com

Helpful
January 08, 2024

Its ok. I always visit them and making appt is easy. They solve the issue More

by j77ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Torrres
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Jan 10, 2024 -

Rivertown Toyota responded

It's great to hear that making appointments is easy and that we consistently solve the issues with your vehicle. Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
January 06, 2024

Service is always quick and easy to schedule with the app. I will be a Toyota driver for life. More

by troygrad821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
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Jan 09, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a quick and easy experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
January 03, 2024

Once wrote the check things went south keep getting the runaround about my second key an no one seemed to care More

by Mikegoins954
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Don't know the name but the only person that was helpful was a lady at the service desk she has sent me several text
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Jan 04, 2024 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
January 03, 2024

I had a really great experience at rivertown toyota the saleman Omar made the experience 100 percent about me. More

by Wlewis73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar, John Hopkins
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Jan 05, 2024 -

Rivertown Toyota responded

Congratulations on your new vehicle! We are thrilled that Omar provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

Helpful
January 02, 2024

Very great & let you know everything that’s going on with your car . Very understandable More

by Qtable28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Report | Print
Jan 04, 2024 -

Rivertown Toyota responded

We are thrilled to hear that you had a communicative experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
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