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Rivertown Toyota
Columbus, GA
934 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 934 reviews
January 29, 2025
Salesman was polite and patient. He was clear in his instructions on how to navigate certain applications on the car. Invited me to return if I had questions or clarifications. He was clear in his instructions on how to navigate certain applications on the car. Invited me to return if I had questions or clarifications. More
by Lillia
Employees Worked With
Gary morin
January 29, 2025
From the time I called for the appointment, arrived at the service center and the auto was finished. I received nothing but outstanding service. The service area was clean and orderly the waiting area w the service center and the auto was finished. I received nothing but outstanding service. The service area was clean and orderly the waiting area was clean and had coffee and sacks. I enjoyed the visit. More
by Dutch
Employees Worked With
John Hopkins
January 29, 2025
Had a problem with my car. The came on brake malfunction and message stated to visit my dealer service. Took my car in let Gilbert know what happened. He said wasn’t sure if h The came on brake malfunction and message stated to visit my dealer service. Took my car in let Gilbert know what happened. He said wasn’t sure if he could get to it that day. Took in later afternoon. And had no loaners. Got a ride home. Call 6 pm that evening car was ready. Sent a lift to pick me up and stay for me to get my car. Thank you to Gilbert Vargas. More
by graypv2018
Employees Worked With
Gilbert Vargas, John Hopkins
January 26, 2025
I feel like this dealership just treats you like. You're a number. You're of no priority to them at all. I went in for a oil change at 7:00 a.m. I actually arrived at 6:45 a.m. I received a text mess You're a number. You're of no priority to them at all. I went in for a oil change at 7:00 a.m. I actually arrived at 6:45 a.m. I received a text message at 8:19 telling me my vehicle was done and they were doing finishing touches. I waited another 20 minutes for my advisor to come get me and she never did. I walked to her desk and my keys were just laying there and I asked her if my car was ready because I've been waiting for 20 minutes and she said oh yeah you've been ready. The app doesn't work correctly. Sometimes it doesn't give any notifications at all. Well, if you know this is a known issue, you should be on top of getting customers in and out as soon as possible and not having them wait an additional 20 minutes for nothing. This happened to me on my last visit. I ended up waiting an extra hour because my advisor went on lunch break. They don't value customers time at all and this has been a consistent issue. Every time I go to the dealership to get anything done, there's never been a time where I felt like things were done in a timely manner and I was notified as soon as the work was done. I think they feel like we got all day to sit there and we do not especially not for the prices that they charge. And I was very upset that the coffee machine was not working. You advertise when I made my appointment. Make sure and enjoy our free beverages but there was no free beverages to enjoy. More
by lishay95
Employees Worked With
Justine
January 25, 2025
Did not fix my dashboard lights that are still on. No one let me know before picking up. My service lady was gone. Check engine light and others. Not happy No one let me know before picking up. My service lady was gone. Check engine light and others. Not happy More
by rodspain2002
Employees Worked With
Lady at service desk
January 21, 2025
They always take such good care of me. From the buying to purchasing is great service. I also like their maintenance department. They will help you follow all scheduled maintenance. From the buying to purchasing is great service. I also like their maintenance department. They will help you follow all scheduled maintenance. More
by reanndaniel
Employees Worked With
John Hopkins
