Rivertown Toyota

Although this process was challenging, Big Gene got it done and was a great support it getting me the truck of my dreams! done and was a great support it getting me the truck of my dreams! More

I was scheduled for my 10,000 mile service. I was in an out with no issues. Mr. Vargas explained what was serviced, answered any questions I had, and showed me to my car. Happy Client I was in an out with no issues. Mr. Vargas explained what was serviced, answered any questions I had, and showed me to my car. Happy Client More

Wait time is way too long even if appointed is made. Also waited an extra hour because my service rep was on break. Sat in lobby for 4 hours, walked outside and saw my vehicle ready and I was not made a Also waited an extra hour because my service rep was on break. Sat in lobby for 4 hours, walked outside and saw my vehicle ready and I was not made aware. Aside from that I was being charged for services that were not rendered. It til for me to question said services before they were removed. New rep was nice and gave me a discount for patiently waiting, which i appreciated. They just have a communication issue there. More

I feel like this dealership just treats you like. You're a number. You're of no priority to them at all. I went in for a oil change at 7:00 a.m. I actually arrived at 6:45 a.m. I received a text mess You're a number. You're of no priority to them at all. I went in for a oil change at 7:00 a.m. I actually arrived at 6:45 a.m. I received a text message at 8:19 telling me my vehicle was done and they were doing finishing touches. I waited another 20 minutes for my advisor to come get me and she never did. I walked to her desk and my keys were just laying there and I asked her if my car was ready because I've been waiting for 20 minutes and she said oh yeah you've been ready. The app doesn't work correctly. Sometimes it doesn't give any notifications at all. Well, if you know this is a known issue, you should be on top of getting customers in and out as soon as possible and not having them wait an additional 20 minutes for nothing. This happened to me on my last visit. I ended up waiting an extra hour because my advisor went on lunch break. They don't value customers time at all and this has been a consistent issue. Every time I go to the dealership to get anything done, there's never been a time where I felt like things were done in a timely manner and I was notified as soon as the work was done. I think they feel like we got all day to sit there and we do not especially not for the prices that they charge. And I was very upset that the coffee machine was not working. You advertise when I made my appointment. Make sure and enjoy our free beverages but there was no free beverages to enjoy. More