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Rivertown Toyota

Columbus, GA

4.2
891 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 891 reviews

March 09, 2025

The service advisor Desmon Baker awesome. I will like him to see him at my next appointment. More

by claudiawoods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
March 07, 2025

Waited awhile outside to even be acknowledged. Had an appointment and was told it would be 45 min to an hour for a tire rotation. Total time an hour and a half. Yes they were busy but….. The cof More

by babcie57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Never met anyone by name
Mar 09, 2025 -

Rivertown Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (706) 322-8891.

March 07, 2025

Justine was amazing 👏 she was fast, caring, and a pleasure to do service with. Justin is very knowledgeable and she genuinely cares about making sure you are happy with your service. I highly recomm More

by georgerjohnsonjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine
Mar 09, 2025 -

Rivertown Toyota responded

Hi, we're happy you found Justine to be so supportive during your experience here at Rivertown Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 07, 2025

Everybody was so courteous when I visited for a servicing. They even went out of their way to help me with the issue that I had with the Bluetooth for my stereo. They also kept me informed on my ve More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Britt/dealer, John Hopkins
Mar 09, 2025 -

Rivertown Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 06, 2025

Services were done quickly and without delay, only problem last 2 oil change service technicians failed to reset the maintenance required message, a simple procedure that my husband was able to correc More

by kenangharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ward
Mar 07, 2025 -

Rivertown Toyota responded

Hello, thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

March 05, 2025

Great service and prompt. Will continue to use in the future. Satisfied with staff and dealership. More

by rad31909drh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
March 04, 2025

Excellent as always. Nice professional and fast. Shelby was a very good p3rson to that dealership More

by pbokina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby, John Hopkins
March 04, 2025

I had a great experience while getting my car serviced. The maintenance advisor was very professional and Nikki the sales representative answered a lot my questions about the new Tundra I’m thinking of buy More

by Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikki
Mar 08, 2025 -

Rivertown Toyota responded

Hi Rod, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 04, 2025

Gio did a great job! He’s fantastic. He’s super super super super super duper great! More

by Rmadrigal16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gio
March 02, 2025

Dealership that's committed to meeting customers needs and the auto they want. My salesman went over and beyond to get me the vehicle and payment I was confrontable with. More

by goginsr1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Mar 08, 2025 -

Rivertown Toyota responded

I see that you had a good experience, however we only earned 3 stars. I would love to hear what was lacking in your experience, so we can improve in the future. Shelby Holley General Manager sholley@rivertowntoyota.com

Mar 08, 2025 -

goginsr1 responded

2 to 3 hour Wait time to do finance paperwork is ridiculous and absolutely ruined my buying experience.

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