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Rivertown Subaru

Columbus, GA

4.6
160 Reviews

1661 Whittlesey Road

Columbus, GA

31904

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Showing 160 reviews

October 24, 2023

Thank you Mike Murphy and Mike Strickland for helping me find a beautiful and dependable ride.... you guys make buying a car professional and fun at the same time....can't wait for my next car!! More

by lizbarnett85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Murphy, Michael Strickland
Nov 04, 2023 -

Rivertown Subaru responded

Congratulations on your new vehicle! We are thrilled that Mike M. and Mike S. provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

October 17, 2023

Everyone was very helpful and nice, The sales person was great , not pushy. Gave me time to think about it. Everyone was very helpful and nice. Thanks Thanks again More

by tls2439954
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The sales person was great
Oct 18, 2023 -

Rivertown Subaru responded

It's wonderful to hear that everyone was very helpful and nice and that your salesperson was great without being pushy, allowing you time to think about your decision. Your kind words are greatly appreciated. Thank you for choosing us, and thanks again!

October 14, 2023

Had a recall and asked for oil change and tire rotation at the same time . Service department could get it correct. Than offered no discount. Not customer friendly at all. More

by Markds19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Oct 16, 2023 -

Rivertown Subaru responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 18, 2023 -

Rivertown Subaru responded

Thank you for bringing this to my attention. I apologize for the inconvenience and the oversight with your recall, oil change, and tire rotation request. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Kenny Cook Service Manager kcook@RivertownAutomall.com

October 14, 2023

They crew is great and they always have time for me and my crazy questions. They reach out after something may have been an issue just to make sure all is good. I appreciate that and the team. More

by elicain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Oct 17, 2023 -

Rivertown Subaru responded

It's great to hear that the crew at Rivertown Subaru has been accommodating and helpful, even with your questions. Our proactive approach to ensuring your satisfaction and checking on any potential issues shows our dedication to customer service. Thanks for sharing your positive experience!

October 09, 2023

Very good service and friendly staff. I had a minor issue with my Outback that was resolved quickly. Thank you! More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber was very knowledgeable and provided great customer service.
Oct 11, 2023 -

Rivertown Subaru responded

It's great to hear that you received very good service from our friendly staff and that your minor issue with your Outback was resolved quickly. Quick and effective problem resolution is crucial, and it's excellent that our team was able to assist you promptly. Safe and enjoyable driving with your Subaru Outback!

October 09, 2023

Each time I visit Rivertown Subaru I am greeted with a friendly,helpful staff. No request is too great or too large for them. My choice of driving a Subaru has influenced several friends to also choose More

by moolisa41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Gladney
Oct 11, 2023 -

Rivertown Subaru responded

It's fantastic to hear that each time you visit Rivertown Subaru, you're greeted by a friendly and helpful staff who go above and beyond to assist you. Safe and enjoyable driving with your Subaru, and thank you for sharing your positive experiences!

October 03, 2023

Good timing and good communication resulted in a good deal. They found me the car I wanted instead of trying to get me to accept one of the cars they had on the lot. Sales pressure was polite but not o More

by Glenn in GA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Schneider in sales and Amber in service
Oct 05, 2023 -

Rivertown Subaru responded

It's great to hear that you had a positive experience during your car purchase. Good timing and effective communication are important aspects of a smooth car-buying process, and it's excellent that Rivertown Subaru found the specific car you wanted rather than trying to push you into a different vehicle. Enjoy your new car!

September 23, 2023

Amber was awesome in service and I also dealt with Quinton Lassiter was very knowledgeable of the Outback and the Crosstrek I looked at. More

by Aussie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber, Quinton
Sep 26, 2023 -

Rivertown Subaru responded

Ensuring your satisfaction is our ultimate goal and we are pleased to know that Amber and Quinton provided a great experience for you! We appreciate your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.

September 21, 2023

I absolutely love this Subaru dealership! It's clran the staff is knowledgeable fast effecient and extraordinarily kind and courteous!!! I'm so happy with my services and my Crosstrek runs gr More

by TJAMISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Sep 23, 2023 -

Rivertown Subaru responded

Thank you for choosing Rivertown Subaru! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 14, 2023

Very friendly and helpful. Would recommend to anyone. Ronnie Gladney was excellent. In and out very quickly. More

by jamespoole0307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Sep 17, 2023 -

Rivertown Subaru responded

We are thrilled that Ronnie provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

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