Rivertown Subaru

I drove 1. 5 hrs to have my oil changed here. All seemed fine till after the service was performed. Ronnie required me to sign a paper which said they could use 5 hrs to have my oil changed here. All seemed fine till after the service was performed. Ronnie required me to sign a paper which said they could use my information for advertising, but it also said I was not required to sign. I pointed this out to him and he said it was required for the warranty. There is another place on the form for a customer signature, so I asked if I was supposed to sign in another spot. He said, no and we're not going to send you advertisements. Its required for the warranty. I knew that was a lie, because they had already been sending me advertisements and it said I didn't have to sign. It just makes me wonder, if they will lie about something that small, what else are they lying about? More

The Service department staff is always ready for me when I drive in to the bay. They always use your name in addressing me. Love the new video of the technician doing the vehicle inspection. They go to work I drive in to the bay. They always use your name in addressing me. Love the new video of the technician doing the vehicle inspection. They go to work right away and are timely in getting all the tasks completed. Great service and completed faster than I. 5stars for sure. More

Friendly knowledgeable staff. Big shoutout to salesperson chance thompkins. He treated me with respect understanding patience parts and service also great Big shoutout to salesperson chance thompkins. He treated me with respect understanding patience parts and service also great More

Professional and fast. Polite and friendly. Had a 730 appointment and they took me in early. Polite and friendly. Had a 730 appointment and they took me in early. More

Decently quick service. Didn't try and push recommended services. Gave good advice on services that were relavant. Didn't try and push recommended services. Gave good advice on services that were relavant. More

Always friendly and offer recommendations to make things work better for me. Usually not a long wait. The waiting room is comfortable and I can get work done. work better for me. Usually not a long wait. The waiting room is comfortable and I can get work done. More

As always, Amber took care of my Subaru and made sure things were done quickly we’d well. things were done quickly we’d well. More

Third try. Clean and well staffed. I came in with no appointment, which was no problem. The service technician asked questions and corrected the problem. Clean and well staffed. I came in with no appointment, which was no problem. The service technician asked questions and corrected the problem. More

They are very professional. Amber is a wonderful asset to them. Took a little longer than I expected but they were extremely busy. Amber is a wonderful asset to them. Took a little longer than I expected but they were extremely busy. More

The Rivertown Subaru service manager told me it would be 20 minutes (if not less) to program the new Ascent remote. 25 minutes later, I asked how much longer. They hadn’t even started on it (the work ord be 20 minutes (if not less) to program the new Ascent remote. 25 minutes later, I asked how much longer. They hadn’t even started on it (the work order was still on the wall of the entrance bay). Another 25 minutes passed and still was waiting! Total wait time was around an hour. Very frustrating. The service department also told me I would have to bring the car into the shop before they could tell me if they have the parts for recalls. Too much trouble to drive 40 minutes each way just to see if they have to order the parts. More