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Rivertown Subaru

Columbus, GA

4.6
199 Reviews

1661 Whittlesey Road

Columbus, GA

31904

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Showing 199 reviews

October 03, 2024

Flew in from Texas to purchase my vehicle. They found me exactly what I wanted within my budget and delivered! Everything was ready for me when I arrived. Salesman Adam and GM Shelby were b More

by Anne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam, Shelby, Brady
Oct 05, 2024 -

Rivertown Subaru responded

Hi Anne, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Subaru! We look forward to your next visit! Take care!

October 02, 2024

Kenny went above and beyond for me. Not only did he remember me from my first visit, but even when I was late to pick up my car, he came back just to make sure I could get it. It meant More

by beelee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Oct 06, 2024 -

Rivertown Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

September 26, 2024

Today I called got in and even brought my outback in early and they were done by actual appointment time. Thank you Amber Jones More

by Tjgotcha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Sep 29, 2024 -

Rivertown Subaru responded

Hello, we're happy you found Amber to be so supportive during your experience here at Rivertown Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 03, 2024

Amber Jones, service advisor, is the best! ! I stopped by to order a part and stayed for an oil change and scheduled maintenance. I didn’t have an appointment but she and the service technici More

by vicked76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Sep 06, 2024 -

Rivertown Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

August 30, 2024

Great people. Answered all my questions. Bought my car here in 2020. Luv my Subaru More

by Robin Dunn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Sep 05, 2024 -

Rivertown Subaru responded

Hi Robin, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2024

The shop manager, Amber, stayed on top of things and gave me updates. Service was done pretty much within her estimated time. More

by lterry
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Aug 29, 2024 -

Rivertown Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rivertown Subaru. We are always more than happy to assist you if anything else comes up. Take care!

August 27, 2024

Bought my car here. Have always had good, fast and friendly service. They explain everything well. More

by mkreed0310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Aug 31, 2024 -

Rivertown Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 24, 2024

Pretty run of the mill dealer. Never felt like I was getting the greatest service or a greatest deal when i bought my car but never had a particularly bad experience like finding I More

by multilaunch8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Aug 31, 2024 -

Rivertown Subaru responded

multilaunch8, I appreciate you taking the time to inform me about your experience with the service department. I deeply regret any inconvenience you may have encountered with your recent purchase, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Kenneth Cook Service Manager kcook@RivertownAutomall.com

August 24, 2024

Good service very friendly in and out quickly clean waiting area good coffee Curtis at part department very friendly great service More

by Gators
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley ,Curtis
Aug 31, 2024 -

Rivertown Subaru responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

So this is how petty this dealership is. They reached out to me to buy a car I had listed on FB. Sent them all the info and after pulling a carfax they made me a cash offer. After a couple More

by Rob.Hadden
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Teron
Aug 31, 2024 -

Rivertown Subaru responded

Rob.Hadden, Thank you for your feedback about this situation, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our sales team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place with this experience. Kenneth Cook Rivertown Subaru Service Manager

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