Rivertown Subaru

Sales associate was very professional and listened very well. All paperwork was prepared before we arrived. well. All paperwork was prepared before we arrived. More

Thank You To Rivertown Subaru, My name is Shannon Gehrke, and on a return trip home, my Forester experienced engine failure and was towed to Rivertown Subaru. I feel beyond fortunate that my vehicle Gehrke, and on a return trip home, my Forester experienced engine failure and was towed to Rivertown Subaru. I feel beyond fortunate that my vehicle was taken to Rivertown. My service representative was Amber Jones. On day one, Amber greeted me with a smile and listened patiently and attentively while I attempted to explain what I had just experienced with my Forester. Amber was professional, compassionate and reassuring. Amber explained that my vehicle would have to remain at Rivertown for repairs, and she was working to provide a loaner vehicle to get me back on the road to Pensacola, FL. Amber not only secured a loaner vehicle, but managed to put me in an Onyx edition Ascent that not only made me feel safe, but was an absolute dream to drive. Over the next few months, Amber worked tirelessly to offer reassurance and to keep me informed every step of the way while the engine in my Forester was replaced. Amber communicated and coordinated with Subaru representatives not only from Rivertown, but from Subaru Corporate and from Anderson Subaru in Pensacola. Her diligence and professionalism during this entire process has been stellar, and I can’t thank her enough for being my calm in the storm. Amber was truly a balm to the stress and anxiety that a major car repair brings. I can’t thank Amber and the Rivertown Service Department enough for their care of me and of my Forester. They truly embody the “LOVE” culture of Subaru, and I will always remember and be grateful for their steadfast and compassionate commitment to superior service. “LOVE is what makes Subaru, Subaru” at Rivertown in Columbus, GA. Forever grateful, Shannon Gehrke More

Amber and another tech were very helpful and courteous. Thank you for your help today. Thank you for your help today. More

I was quickly greeted by several employees when I dropped off my car. My main interaction was with Amber, who greeted me warmly and professionally . When I described the various areas of concern she took not off my car. My main interaction was with Amber, who greeted me warmly and professionally . When I described the various areas of concern she took notes and suggested more areas that might be involved due to the mileage and age of my car but assured me the mechanic would make a thorough inspection. Soon after I received a text message from Amber outlining the things that needed repair or replacing, the reason why and the estimated cost of each. A few hours later my car was ready for pick up. Overall I was very pleased. More

Great customer service! Clean facility and everyone was very professional. I was informed every 10 to 20 minutes on the status of my vehicle. Clean facility and everyone was very professional. I was informed every 10 to 20 minutes on the status of my vehicle. More

Very friendly staff. Salesman was vey knowledgeable. Salesman was not pushy, was only making sure we got what we wanted . Salesman was vey knowledgeable. Salesman was not pushy, was only making sure we got what we wanted . More

Great customer service, very professional and no wasted time. Made me feel comfortable. Will recommend highly to others. time. Made me feel comfortable. Will recommend highly to others. More

They were helpful & gave good information, as well as timely service. They also provided important information , then proceeded with doing necessary repairs or part replacements. timely service. They also provided important information , then proceeded with doing necessary repairs or part replacements. More

Friendly and dedicate personnel. Knowledgeable and open for questions. Eager to customer satisfaction. Great dealership. Knowledgeable and open for questions. Eager to customer satisfaction. Great dealership. More