Rivertown Subaru

I always enjoy dealing with Michael and Ariel, however my overall experience with the service department and Subaru has been very disappointing! I have had numerous issues with my 2018 Outback that never se overall experience with the service department and Subaru has been very disappointing! I have had numerous issues with my 2018 Outback that never seem to get resolved. I thought I was stepping up going from a Toyota Highlander to an Outback, but my car is a lemon and no one at Subaru seems to care. More

Service was prompt, and the cabin air filter made night and day difference in A/C air pressure. Parts department orders promptly processed. Deliveries are as expected, in the COVID psychological operations and day difference in A/C air pressure. Parts department orders promptly processed. Deliveries are as expected, in the COVID psychological operations. More

Loved my Subaru experience. Steve, my sales person, made sure I purchased the car I was looking for. He is professional, knowledgeable and fun! All the staff are great. sure I purchased the car I was looking for. He is professional, knowledgeable and fun! All the staff are great. More

I am very pleased with the service department. I went there for an oil change. The service advisor, Michael Ippolito, updated me in a timely manner on the status of my car. He was friendly and gave great there for an oil change. The service advisor, Michael Ippolito, updated me in a timely manner on the status of my car. He was friendly and gave great customer service. I was so impressed that I asked for one of his business cards so I could always request him. The facility is nice and clean. I loved the coffee. I expected it to taste awful, but it was actually good. The mechanics did a great job on my car! I will definitely refer my friends and family to Rivertown Subaru. More

Always great customer service and price. When I asked if everything was checked was told they always do that so they can fix any problem before it is a problem for me. everything was checked was told they always do that so they can fix any problem before it is a problem for me. More

I receive awesome service from Ariel and Michael in the service department. Sonya Pettis in sales is easy to work with, very patient and helpful. service department. Sonya Pettis in sales is easy to work with, very patient and helpful. More

Pleasant experience I knew I would be in the market for a new car so after reading Consumer Reports I narrowed my search. One of the cars was a Subaru Forrester. I show I knew I would be in the market for a new car so after reading Consumer Reports I narrowed my search. One of the cars was a Subaru Forrester. I showed an interest online and was contacted. At some point I was in contact with Quinton. I believe his last name is Lassiter or something similar. Anyway I explained how awful I thought buying a car was with the back and forth games of settling on a price and having to listen to all the "fast talk" to wear someone down in order to make a sale. Well after a little more research and viewing other car models I was really interested in the Subaru. I found through the website of Riverside that they had two cars I was interested in. Sure enough when I made the appointment and met with Quinton, the cars were available on the lot in addition to some others. Quinton was quickly able to steer me towards the car I wanted and needed. After that, closing the deal was a piece of cake. Everything just fell in place. The finance manager, David, I think was his name, was most helpful and courteous. Quinton introduced me to various people at the dealership including the service manager and set up my first appointment. He also has made himself available for extra help wth the computer things on the car at my convenience. I know I will ventral take him up on this. My time is limited as I spend most of my time taking care of my mother so I was really appreciative and thankful that this was such a leasing experience. I know I was satisfied with what I paid and I feel like Riverside was satisfied with what they made. Great place and I will definitely recommend this dealership to interested parties. More

courteous and friendly Quintin Lassiter spent a lot of time helping me understand the complex controls, switches, etc. on my Impreza. I wanted to buy a vehicle in one day. Quintin Lassiter spent a lot of time helping me understand the complex controls, switches, etc. on my Impreza. I wanted to buy a vehicle in one day. so he and the office staff did all they could to hurry the paperwork. Quintin understood my time constraints, and he cooperated with me. More

Happy Subaru Owners We drove from Andalusia, Alabama to Columbus just to deal with Rivertown based on the review from our daughter and son in law who purchased the same v We drove from Andalusia, Alabama to Columbus just to deal with Rivertown based on the review from our daughter and son in law who purchased the same vehicle, a XV Crosstrek. I honestly could not have been any more pleased with our experience than we were! Everyone was so inviting and friendly. Our salesman was Charles Fields and he was an absolute angel. Answered all our questions and made the process of buying a new car a very pleasant experience! We are the kind of people who buy a car and it's for a lifetime. This Crosstrek will be with us for a very long time!! Thanks Again!! Kay and Travis Lawson Andalusia, Alabama More