Rivertown Subaru

The Rivertown Subaru service manager told me it would be 20 minutes (if not less) to program the new Ascent remote. 25 minutes later, I asked how much longer. They hadn’t even started on it (the work ord be 20 minutes (if not less) to program the new Ascent remote. 25 minutes later, I asked how much longer. They hadn’t even started on it (the work order was still on the wall of the entrance bay). Another 25 minutes passed and still was waiting! Total wait time was around an hour. Very frustrating. The service department also told me I would have to bring the car into the shop before they could tell me if they have the parts for recalls. Too much trouble to drive 40 minutes each way just to see if they have to order the parts. More

Thank you Mike Murphy and Mike Strickland for helping me find a beautiful and dependable ride.... you guys make buying a car professional and fun at the same time....can't wait for my next car!! find a beautiful and dependable ride.... you guys make buying a car professional and fun at the same time....can't wait for my next car!! More

Everyone was very helpful and nice, The sales person was great , not pushy. Gave me time to think about it. Everyone was very helpful and nice. Thanks Thanks again great , not pushy. Gave me time to think about it. Everyone was very helpful and nice. Thanks Thanks again Tim Smith More

Had a recall and asked for oil change and tire rotation at the same time . Service department could get it correct. Than offered no discount. Not customer friendly at all. at the same time . Service department could get it correct. Than offered no discount. Not customer friendly at all. More

They crew is great and they always have time for me and my crazy questions. They reach out after something may have been an issue just to make sure all is good. I appreciate that and the team. my crazy questions. They reach out after something may have been an issue just to make sure all is good. I appreciate that and the team. More

Very good service and friendly staff. I had a minor issue with my Outback that was resolved quickly. Thank you! I had a minor issue with my Outback that was resolved quickly. Thank you! More

Each time I visit Rivertown Subaru I am greeted with a friendly,helpful staff. No request is too great or too large for them. My choice of driving a Subaru has influenced several friends to also choose friendly,helpful staff. No request is too great or too large for them. My choice of driving a Subaru has influenced several friends to also choose their friendly staff. More

Good timing and good communication resulted in a good deal. They found me the car I wanted instead of trying to get me to accept one of the cars they had on the lot. Sales pressure was polite but not o deal. They found me the car I wanted instead of trying to get me to accept one of the cars they had on the lot. Sales pressure was polite but not overly aggressive—hey, you have to expect some when you definitely want to buy a car instead of just looking. Hoping the car is a good one and that future service is up to par. More

Amber was awesome in service and I also dealt with Quinton Lassiter was very knowledgeable of the Outback and the Crosstrek I looked at. Quinton Lassiter was very knowledgeable of the Outback and the Crosstrek I looked at. More

I absolutely love this Subaru dealership! It's clran the staff is knowledgeable fast effecient and extraordinarily kind and courteous!!! I'm so happy with my services and my Crosstrek runs gr It's clran the staff is knowledgeable fast effecient and extraordinarily kind and courteous!!! I'm so happy with my services and my Crosstrek runs great!!! More