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Rivertown Subaru

Columbus, GA

Overview
Reviews
4.6
160 Reviews
Call Dealership (706) 322-9927

1661 Whittlesey Road

Columbus, GA

31904

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Showing 160 reviews

June 24, 2023

I would recommend the service department. In the recent past I haven’t found the sales department to be very helpful and bought my current Outback in Chattanooga. More

by Syhunter63
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Jun 26, 2023 -

Rivertown Subaru responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 706-593-0806. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Charlie Flakes General Manager

Helpful
June 23, 2023

Scheduled service went extremely well. Waiting area and restrooms were extremely clean. Best dealership in Columbus, Georgia. More

by helmer.pn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Jun 23, 2023 -

helmer.pn responded

Waiting area and restrooms were extremely clean. Best dealership in Columbus, Georgia.

Jun 26, 2023 -

Rivertown Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
June 23, 2023

Honesty, friendly service, and professionalism go a long way and Amber at Rivertown Subaru delivers all three in spades!! So grateful for her! More

by LaurCar67
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Jun 27, 2023 -

Rivertown Subaru responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

Helpful
June 17, 2023

Always get fast, excellent service. Worth the 1 1/2 hour drive for me. Everyone is always friendly and make sure my questions are answered. More

by lterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, do not know names. They were checking people in for service during the noon hour
Report | Print
Jun 21, 2023 -

Rivertown Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
June 17, 2023

This dealership helped me in time of an emergency. So understanding of my situation! I live in Carnegie, OK and was visiting in Columbus, GA. For a military graduation! They worked me in and fixed More

by Mama Lowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Jun 17, 2023 -

Mama Lowe responded

Couldn't have been more satisfied with the service you provided me in my time of need when is was so far from home on June 2, 2023! Your were so efficient and professional! Thank You Sonja Lowe

Jun 19, 2023 -

Rivertown Subaru responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

Helpful
June 14, 2023

They have always done an outstanding job for me. I called them today and they got me in at 3:15 and i, was out at 4:15. Thanks again More

by finechateau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Report | Print
Jun 16, 2023 -

Rivertown Subaru responded

Thank you! We are thrilled to hear that our service team was able to give you a quick and pleasant service experience. We look forward to seeing you again!

Helpful
June 13, 2023

Isaac provided an outstanding customer service. He directed me to select the best option base in our needs.I would definitely recommend Subaru. More

by cesarairizarry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaac Modawell
Report | Print
Jun 16, 2023 -

Rivertown Subaru responded

Hi Cesarairizarry, we are very happy to have provided you with such a positive experience!

Helpful
June 12, 2023

Ronnie was very helpful. Showed me where the tires had worn down. Very easy to schedule service More

by tomstewart90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Jun 16, 2023 -

Rivertown Subaru responded

We're happy to hear you had such a positive experience with our team! Thank you again for leaving us this response!

Helpful
June 02, 2023

I wish the complimentary car wash after a service would come back. I didn't have a problem making an appointment over the net, but when I got there, the service tech didn't see it, so it took a little long More

by lisw43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Jun 10, 2023 -

Rivertown Subaru responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

Helpful
March 29, 2023

Stay away from this dealership. Very deceptive. Poor customer relationship. Poor communication. Have contacted corporate on this dealer More

by rusty9876
Recommend Dealer
No
Employees Worked With
Lassiter
Report | Print
Apr 14, 2023 -

Rivertown Subaru responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Charlie Flakes General Manager cflakes@group1auto.com

Helpful
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