Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Rivertown Subaru

Columbus, GA

Overview
Reviews
4.6
218 Reviews
Call Dealership (706) 322-9927

1661 Whittlesey Road

Columbus, GA

31904

Directions

By Type

Showing 218 reviews

January 02, 2025

We have always received outstanding service, whether purchasing or servicing our Subarus. Amber Jones is friendly and helpful. More

by rjbrent16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
December 30, 2024

They were very professional,did the work that I requested. I was in and out in a very reasonable time. More

by Rgilstrap126p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Jan 01, 2025 -

Rivertown Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 29, 2024

They were very professional. Were able to answer all of my questions. Also, very pleasant. More

by Crenshaw6075
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandee, Dale
Report | Print
Dec 30, 2024 -

Rivertown Subaru responded

Hi, thank you for taking the time to leave a review for us at Rivertown Subaru. We're happy we could meet your expectations! We hope to see you soon!

December 29, 2024

Took my car in for repaired an it sat for 23 days with nothing done. I finally had to have it towed to another shop for repairs. More

by valmac2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Amber
Report | Print
Dec 29, 2024 -

valmac2 responded

I was disappointed by the service that I received at Rivertown Subaru.( or should I say lack of service). After I was forced to transfer my car for repairs , I received immediate updates which I didn't get from Rivertown. 26 days nothin!!!. I went 26 days without a car except for the rental. It took me less time to purchase the car than to get answers about my car.

Dec 29, 2024 -

valmac2 responded

See above

Dec 30, 2024 -

Rivertown Subaru responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Kenny Cook Service Manager kcook@RivertownAutomall.com

December 29, 2024

Extremely friendly and accommodating to work with. Ensured I understood everything they wished to work on when servicing my vehicle and didn't press when I would deny or change a service. More

by nrolison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen
Report | Print
Dec 31, 2024 -

Rivertown Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 24, 2024

Great buying experience! Loved the upfront and genuinely personal interest in meeting our vehicle purchasing needs. More

by jmyron59
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christy Smith
Report | Print
Dec 25, 2024 -

Rivertown Subaru responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 23, 2024

Terran was amazing made my process quick and smooth no hidden add ons will def come back and buy from him again. Enjoying my 1st Subaru thank you to all your team for making this experience a 10 amazing More

by Leticiad1180
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance
Report | Print
Dec 25, 2024 -

Rivertown Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Subaru! Feel free to reach out to us if you need anything. Have a wonderful day.

December 21, 2024

Was great from what can tell . Amber Jones is great as a customer advocate and really took great care of us . She provided a loaner car and provided the car back as promised . More

by djudsnead
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Dec 24, 2024 -

Rivertown Subaru responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 19, 2024

Amber Jones in the service department was great. She was very service oriented and conscientious. I knew we were in good hands! I appreciated the use of the loaner car while the car was kept overnig More

by georgiaowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Jones
Report | Print
Dec 21, 2024 -

Rivertown Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Subaru. Please don't hesitate to reach out if there's anything additional we can do for you.

December 16, 2024

Very accommodating and looks after customer! Bring able to schedule your own appointment is very nice. More

by Didi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not catch name
Report | Print
Dec 20, 2024 -

Rivertown Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

1
2
...
22