Rivertown Ford

Tom McCain was on top in my opinion. I do hope that the next visit I have will be taken care by him. 👏 5 star next visit I have will be taken care by him. 👏 5 star More

service manager should be held responsible for the people he manages. Worst experience I have ever dealt with at a ford dealership. Won’t be back! he manages. Worst experience I have ever dealt with at a ford dealership. Won’t be back! More

Bought a 70K F-350 and dealship will not even call me back. I bought a $70K F-350 in June 2019. It was to have a block heater installed and they did not do it. I was charged over $200.00 for a power brake which I bought a $70K F-350 in June 2019. It was to have a block heater installed and they did not do it. I was charged over $200.00 for a power brake which was is a part of the tow package instead of the block heater. This is documentation of the error made. The dealership will not return calls or address the problem. I have left 2 messages with the General Manager and 1 with the salesman. When I spoke with the Sales Manager he was to have the Salesman call and that never happened either. I do not live in GA. I am not asking for money back on the brake I just need the block heater installed due to I live in CO. This was not a 20K car. People show their true character when things go wrong. No return call or any attempt to address this error shows great weakness and very poor character. I have been trying to correct this for a several months and absolutely no response. I expected more for such a large purchase and will not recommend this dealership. Integrity & service does not get much worse than no contact. More

Dropped our truck off for a new set of tires and some other alignment work. Very pleased with the service Ms. Tabitha and Mr. Kenny gave us as well as the guys in the back. Thanks Rivertown Ford Columbus other alignment work. Very pleased with the service Ms. Tabitha and Mr. Kenny gave us as well as the guys in the back. Thanks Rivertown Ford Columbus for keeping us rolling. More

Purchased a 2019 f150 STX on Dec 04. Sales price on their website stated 30,649 (have photos of the website). Was told that price was before items were added to the vehicle (salesman was very smooth wi their website stated 30,649 (have photos of the website). Was told that price was before items were added to the vehicle (salesman was very smooth with his words). I do say, I should of slowed the process down to better understand the breakdown in cost but they were eager for me to "seal the deal". After looking at my paperwork, i noticed the starting sales price was 38,000! They completely ignored the sales price advertised and tried to cover it up by saying there were added features, when in fact, it was originally part of the advertised sell price. This is called " Bait and Switch " which i do believe is unlawful in Ga. I've tried contacting the sales manager but have yet to return my call. Be very careful when going to this dealership. Don't get okie doked like me. Benning soldiers, recommend staying away from this dealership. More

I went to 2 other dealers I went to two other dealerships just a couple of days before, no one seem interested in talking to me, only one person came out of buildings as we we I went to two other dealerships just a couple of days before, no one seem interested in talking to me, only one person came out of buildings as we were leaving to ask if they could help. Was not impressed with the answers I got and left. It was like both lots were void of any sales personnel. I finally decided to try online at Rivertown web page. More

Excellent customer service We drove 5 hours to purchase a truck. We had one of the best experiences with our sales rep Assad. He gave us an excellent deal and top notch service. We drove 5 hours to purchase a truck. We had one of the best experiences with our sales rep Assad. He gave us an excellent deal and top notch service. More people should aspire to treat the customers the way Assad treats people. Ford should do everything to keep employees like this. He is an investment for this company. Thank you for a perfect experience. We love our new Ford 150 XLT with a lift kit. Need a truck ask for Assad. More

Service Sucks Do not know how the service Department stays in business. Employees standing around doing nothing. Nobody waits on customers. Scheduled my vehicle for Do not know how the service Department stays in business. Employees standing around doing nothing. Nobody waits on customers. Scheduled my vehicle for air bag recall and took it in as directed. Was told repair would take 2 to 4 hours. Upon arrival was told it would take 2 days! Asked for loaner car, was told they would call Enterprise rent a car and call me when one was available. Have been waiting 3 days!!! Do not use this dealership for any reason. More

Mislead and wasted time Horrible service department!!!!! Set an appointment days in advance for 30000 mile service on my f150 for drop off and wait. I show up to get my v Horrible service department!!!!! Set an appointment days in advance for 30000 mile service on my f150 for drop off and wait. I show up to get my vehicle serviced and they tell me i have to leave over night! I live out of town and have no way to make that work. If someone would have contacted me before i show up i wouldnt be so upset! Nobody wanted to offer a solution it just was what it was. This wont be the only place i post this. People need to understand how crappy of a dealership this is! Wish i read the other reviews and took them seriously. STAY AWAY!!!!!. ZERO STARS!!!!!! More

Took my 2017 Explorer in for jerking at low speeds. I took my 2017 Explorer in for jerking at low speeds more than once was always told they could not duplicate it. Long story short 1 year later it jerk I took my 2017 Explorer in for jerking at low speeds more than once was always told they could not duplicate it. Long story short 1 year later it jerked so hard it felt like someone had hit the vehicle in rear. Next day it starting leaking red fluid and smoking. Left it there on a Sunday, They had to order part, asked for loaner was told none available and I could come get my car as it was driveable, with leaking fluid from motor mount. Service advisor would not return my calls or texts. Picked my vehicle up on Thursday, Friday it's jerking again and now making a clunking sound a low speeds, they fixed only what was leaking. They did not care, my vehicle has 28900 miles on it, been complaining long before that mileage, I'm done with them, going to another dealer to see if they can find the problem. Also left message for general manager Brad Williams, no one ever called me. If I could give them a zero I would, N More