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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
993 Reviews
Call Dealership (706) 653-7420
View Awards

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 993 reviews

November 20, 2023

Sales and the service department is amazing. I've bought four vehicles in the last 5 years and would not go anywhere else. Thx More

by Katara M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conner, Shelby, Makenzie
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Nov 22, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 20, 2023

I've been using Rivertown Ford Service Department sonce September 2014 when I purchased a 2015 Ford Fiesta. Every Service Advisor has been wonderful. Tom, my current Service Advisor, is the absolute best! More

by theresaelamin1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom!
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Nov 22, 2023 -

Rivertown Ford responded

It's wonderful to hear about your positive experiences with Rivertown Ford's Service Department, especially with Tom, your current Service Advisor. Having consistent, reliable service advisors can make all the difference in ensuring trust and confidence in the advice and service provided for your vehicle. It's great to know that Tom's experience and honesty have been instrumental in building that trust. Here's to many more great experiences with us in the future!

More
Nov 22, 2023 -

theresaelamin1 responded

I'm so grateful at 75 years old to know my opinion counts. Rivertown Ford Service Department is truly the best service department in my 50 years of car ownership. Happy Thanksgiving!

November 18, 2023

The dealership wouldn’t acknowledge my recall letter and I had to pay full price for a service on something I believe is a mfg problem. The Ford Expedition has a high repair cost. More

by Fish out of the water
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Not worth naming
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November 17, 2023

I always receive great service at Rivertown Ford. My service advisor Kassie always makes my visit and experience go very well and smoothly. She keeps me updated throughout the process. Thank you Kass More

by R Good
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Report | Print
Nov 21, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Kassie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 15, 2023

Mackenzie is very polite and has great customer service skills. Always keeps me informed on the situation with my vehicle. More

by Bennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Report | Print
Nov 16, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Mackenzie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 14, 2023

I brought my car in earlier than my scheduled appointment and they were able to complete my service by my original appointment time - early. More

by normturnbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie
Report | Print
Nov 16, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 13, 2023

Thank you Samuel for being kind and knowledgeable and helping us to meet our need. More

by FirstTruck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel White
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Nov 15, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

After making my appointment I was reminded the day before,the service personnel Miss Lacey kept me informed of the status of my vehicle periodically all service personnel involved were very helpful an More

by donaldmd53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Nov 14, 2023 -

Rivertown Ford responded

It's fantastic to hear that you had a positive service experience, from making the appointment to receiving reminders, and that Miss Lacey kept you informed about the status of your vehicle throughout the process. The helpful and courteous service from all personnel is a great testament to our commitment to customer satisfaction. Thank you for taking the time to share your positive feedback.

More
November 09, 2023

I want to talk to one person about my truck not be an appointment.thank you More

by dickeyredding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
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Nov 11, 2023 -

Rivertown Ford responded

Thank you for bringing this to my attention. I apologize for the inconvenience when attempting to communicate with us about your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at (706) 641-6807. I look forward to speaking with you. Bradley Williams, General Manager

More
November 08, 2023

Friendly and knowledgeable staff. Service work was completed quicker that expected. Definitely recommend this dealership. More

by Mjensen1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Report | Print
Nov 10, 2023 -

Rivertown Ford responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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