Rivertown Ford

I was interested in a CPO vehicle listed on Rivertown’s website. I called the dealership at opening and spoke with sales consultant. I told her I would be driving one hour and wanted to make sure the exped website. I called the dealership at opening and spoke with sales consultant. I told her I would be driving one hour and wanted to make sure the expedition was available. She assured me it was and got all my contact info in the system for an appt. I told her that we had someone check the lot in their town the day prior who didnt see the vehicle. I asked her again to please make sure they could put their hands on it before I drove an hour. She assured me it was there. I arrived at the dealer an hour later and was greeted by a sales consultant. I told him what I was there for and he immediately told me the vehicle had sold 2 days prior. I was so frustrated. He told me the lady who answers the phone is in Texas and doesn’t have any idea. Terrible customer service and I will not return to this dealer. They let me walk away and lost my business. More

Stephen is the man to take care of business. He was very attentive and kept me updated on the progress of my vehicle. My go to guy attentive and kept me updated on the progress of my vehicle. My go to guy More

Made a service appointment with my service advisor Mr. Stephen Clark for my 2017 Lincoln MKX. The service was completed in a expeditious time frame and the quality of work was excellent. Stephen is a tr Stephen Clark for my 2017 Lincoln MKX. The service was completed in a expeditious time frame and the quality of work was excellent. Stephen is a tremendous service advisor and always makes sure my appointments are scheduled at my requested time and all work is has been completed. "THE OVERALL SERVICE DEPARTMENT IS EXCEPTIONAL" Larry Price More

I had a warranty recall and Carson Hammock had me in and out. He is an awesome Service Advisor. I suggest asking for his assistance when visiting. out. He is an awesome Service Advisor. I suggest asking for his assistance when visiting. More

My name is Gary, I brought my 2018 Ford FX4 in for warranty work. Veronica Gearhart was my service agent. She continually kept me up to date throughout the entire inspection and repair services needed warranty work. Veronica Gearhart was my service agent. She continually kept me up to date throughout the entire inspection and repair services needed. She even went the extra mile to ensure I had transportation during the repairs. I am very satisfied with the customer service I received. Veronica is the best service agent I have ever worked with. More

Amazing experience trading my vehicle. From start to finish it was stress free and the sales associate was super helpful! No hassle of any kind. Everyone in there was super friendly. finish it was stress free and the sales associate was super helpful! No hassle of any kind. Everyone in there was super friendly. More

Awful experience there. Took my 2018 model in for some warranty work, didn’t hear from the dealership for a week, finally got my vehicle back and not only did they not fix the things that were wrong with warranty work, didn’t hear from the dealership for a week, finally got my vehicle back and not only did they not fix the things that were wrong with it, they broke new things. Took it back and they kept it for another 3 weeks. All told, they never really fixed the problem and my vehicle had 600 new miles on it when I picked it up. Not sure if these guys are thieves or just that incompetent but Fort Benning should blacklist them More

I had my car towed in this past Friday for a serpentine belt. I had previously discussed the cost with an employee over the phone. I was quoted $150 and completion on Saturday. I received no return call belt. I had previously discussed the cost with an employee over the phone. I was quoted $150 and completion on Saturday. I received no return calls Saturday, and when I called, I was told that my service representative would call me back. He never did. They are closed Sunday, so now I had to wait until Monday. On Monday morning, I received a phone call from a different representative, in which she told me the price was $214 and then two minutes later $245 I did verbally complain that the work was delayed and that I had been told $150 on Friday. They finished the work within a couple of hours. I arrived at the dealership and was now being told $273. Update: the company has reached out and explained that the initial quote was done by a call centre in another part of the country. They’ve helped to make things right, and I have updated my review accordingly. The manager there does care about both their reputation and work quality. More