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Rivertown Ford

Columbus, GA

4.8
771 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 771 reviews

June 09, 2023

Very efficient and probably one of the best dealership service I’ve received in 15 years. More

by ilgjen2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon
Jun 15, 2023 -

Rivertown Ford responded

Your wonderful feedback and rating mean a lot to us.

June 08, 2023

Great service. Salesman Connor Hart took good care of us. Nothing but the best from him. More

by Fuller4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Hart
Jun 12, 2023 -

Rivertown Ford responded

We're happy to hear you had such a positive experience with our team! We hope you have a great day!

June 07, 2023

Kenny Cook was a great service advisor. He took care of my vehicle in a timely manner. More

by tcadair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny cook
Jun 10, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 07, 2023

Used service department today. They were courtesy oriented and prompt. Pleasant experience. Use them for service. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jun 10, 2023 -

Rivertown Ford responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 06, 2023

Rivertown Ford has provided me outstanding service these last four years and I absolutely love that. Quick, responsive and efficient has been my experience with them. My recent service on my Ford Raptor, I More

by Jimulzac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Jun 10, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We look forward to your next visit! Take care!

June 06, 2023

Everything that was done from making the appointment to the work itself was excellent. Cindy was very professional. From when I purchased the vehicle to performing the maintenance every 5000 miles has been More

by Louca3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
Jun 10, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jun 10, 2023 -

Louca3 responded

They already have my email address

June 03, 2023

They were able to diagnose my issue and get it corrected. However, they have a large number of cars in for service and limited techs, depending on the nature of the repair. My vehicle was there for over thre More

by emckelvey33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy and Chris?
Jun 08, 2023 -

Rivertown Ford responded

Thank you for taking the time to share your feedback regarding your recent experience at our Ford dealership. We appreciate your recognition of our team's ability to diagnose your issue accurately. However, we apologize for the delay in completing the repair and the inconvenience it caused you. We understand that having a large number of cars in for service and a limited number of technicians can result in longer wait times, especially for repairs that require more attention. We are actively working on addressing this challenge to ensure a more efficient service experience for all our customers. We value your business and feedback, and we want to make things right. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out to our service manager directly. We are committed to continuously improving our processes and providing exceptional service to our customers. Bradley Williams General Manager

June 02, 2023

Our customer service rep Assad Lowe was great! Friendly, knowledgeable and let us make the decision that good for us. Very helpful swapping vehicles as well. He went above what we considered to be More

by Kdrogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad Lowe, Mike Strickland
Jun 05, 2023 -

Rivertown Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 01, 2023

Brought car in for aircondition noise foud problem said tires needed replaced did a great job and tom was very helpfull! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Jun 01, 2023 -

James responded

Thank you Tom and ford great job!

June 01, 2023

Ya'll made it a pleasant experience. I have put off looking for a new car because of dealing with a high pressure sales person. But Patryck changed all that! I really like that the More

by Wamburgey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Furlow
Jun 05, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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