
Rivertown Ford
Columbus, GA
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Replacing my warranty battery was a hassle. I had to have truck towed in because the Ford dealership wouldn’t allow me to bring in bad battery. Said it was policy, maybe should be revised. I had to have truck towed in because the Ford dealership wouldn’t allow me to bring in bad battery. Said it was policy, maybe should be revised. More
Tom, service writer was professional & friendly. Making appointment is crap; Had 10:30 appointment for alignment, new tires, and oil change. Dropped truck off early. Truck wasn’t ready till 5:30, wh Making appointment is crap; Had 10:30 appointment for alignment, new tires, and oil change. Dropped truck off early. Truck wasn’t ready till 5:30, why 7 hours? No responses to text message asking truck status. Got text message Mon morning, 36 hrs after I picked up truck saying truck ready. More
Had an early appointment. Service personnel were spot on and very efficient and friendly. Provided transportation and I was on my way. Returned next day and truck fixed Service personnel were spot on and very efficient and friendly. Provided transportation and I was on my way. Returned next day and truck fixed More
Our Sevice Advisor was Ms. Layton, Kassie. Kassie was very attentive to any questions or concerns that we had. We always appreciate the communication/ updates while waiting. Layton, Kassie. Kassie was very attentive to any questions or concerns that we had. We always appreciate the communication/ updates while waiting. The Mechanic Technician was Mr. Paul, Brandon. He did a very thorough video checkup/ inspection of our vehicle, which personally, I feel makes the service experience that much more personal! More