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Rivertown Ford
Columbus, GA
655 Reviews
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Showing 655 reviews
August 22, 2020
Awful experience there. Took my 2018 model in for some warranty work, didn’t hear from the dealership for a week, finally got my vehicle back and not only did they not fix the things that were wrong with warranty work, didn’t hear from the dealership for a week, finally got my vehicle back and not only did they not fix the things that were wrong with it, they broke new things. Took it back and they kept it for another 3 weeks. All told, they never really fixed the problem and my vehicle had 600 new miles on it when I picked it up. Not sure if these guys are thieves or just that incompetent but Fort Benning should blacklist them More
by Jim
Employees Worked With
Scott
July 13, 2020
I had my car towed in this past Friday for a serpentine belt. I had previously discussed the cost with an employee over the phone. I was quoted $150 and completion on Saturday. I received no return call belt. I had previously discussed the cost with an employee over the phone. I was quoted $150 and completion on Saturday. I received no return calls Saturday, and when I called, I was told that my service representative would call me back. He never did. They are closed Sunday, so now I had to wait until Monday. On Monday morning, I received a phone call from a different representative, in which she told me the price was $214 and then two minutes later $245 I did verbally complain that the work was delayed and that I had been told $150 on Friday. They finished the work within a couple of hours. I arrived at the dealership and was now being told $273. Update: the company has reached out and explained that the initial quote was done by a call centre in another part of the country. They’ve helped to make things right, and I have updated my review accordingly. The manager there does care about both their reputation and work quality. More
by robertwright
Employees Worked With
Mark, Veronica
June 02, 2020
Had a 9:30 am appointment was told it would take 2 hrs. When they brought me the paperwork to sign they told me it would be a 5 hr wait to which I told them to bring me my truck back what’s the use of an a When they brought me the paperwork to sign they told me it would be a 5 hr wait to which I told them to bring me my truck back what’s the use of an appointment! More
by Dwightdevouse
Employees Worked With
Don’t remember it’s in paperwork
May 31, 2020
Very disappointed with Ford. Bought a new F150 truck, and at 33,000 I am having problems the transmission slipping. Service Dept says they can't fix it because they can not duplicate the problem. After som at 33,000 I am having problems the transmission slipping. Service Dept says they can't fix it because they can not duplicate the problem. After some on line research,I have found this is a known issue with the 10 speed transmission, they shouldn't have duplicate the problem, since this is known issue. Just fix the problem. More
by Just Me
Employees Worked With
Unknown
May 21, 2020
service manager should be held responsible for the people he manages. Worst experience I have ever dealt with at a ford dealership. Won’t be back! he manages. Worst experience I have ever dealt with at a ford dealership. Won’t be back! More
by Brian Cameron
Employees Worked With
Scott Cornwell
February 13, 2020
Bought a 70K F-350 and dealship will not even call me back. I bought a $70K F-350 in June 2019. It was to have a block heater installed and they did not do it. I was charged over $200.00 for a power brake which I bought a $70K F-350 in June 2019. It was to have a block heater installed and they did not do it. I was charged over $200.00 for a power brake which was is a part of the tow package instead of the block heater. This is documentation of the error made. The dealership will not return calls or address the problem. I have left 2 messages with the General Manager and 1 with the salesman. When I spoke with the Sales Manager he was to have the Salesman call and that never happened either. I do not live in GA. I am not asking for money back on the brake I just need the block heater installed due to I live in CO. This was not a 20K car. People show their true character when things go wrong. No return call or any attempt to address this error shows great weakness and very poor character. I have been trying to correct this for a several months and absolutely no response. I expected more for such a large purchase and will not recommend this dealership. Integrity & service does not get much worse than no contact. More
by honasm
Employees Worked With
Salesman: COnner Hart, Sales Manager: Name unknown at this time, Sales Manager: Bradley Willliams
January 03, 2020
Dropped our truck off for a new set of tires and some other alignment work. Very pleased with the service Ms. Tabitha and Mr. Kenny gave us as well as the guys in the back. Thanks Rivertown Ford Columbus other alignment work. Very pleased with the service Ms. Tabitha and Mr. Kenny gave us as well as the guys in the back. Thanks Rivertown Ford Columbus for keeping us rolling. More
by kalischamonae
Employees Worked With
Tabitha Alex, Kenneth Cook
December 09, 2019
Purchased a 2019 f150 STX on Dec 04. Sales price on their website stated 30,649 (have photos of the website). Was told that price was before items were added to the vehicle (salesman was very smooth wi their website stated 30,649 (have photos of the website). Was told that price was before items were added to the vehicle (salesman was very smooth with his words). I do say, I should of slowed the process down to better understand the breakdown in cost but they were eager for me to "seal the deal". After looking at my paperwork, i noticed the starting sales price was 38,000! They completely ignored the sales price advertised and tried to cover it up by saying there were added features, when in fact, it was originally part of the advertised sell price. This is called " Bait and Switch " which i do believe is unlawful in Ga. I've tried contacting the sales manager but have yet to return my call. Be very careful when going to this dealership. Don't get okie doked like me. Benning soldiers, recommend staying away from this dealership. More
by Phillipwhite78
Employees Worked With
Zac
September 27, 2019
I went to 2 other dealers I went to two other dealerships just a couple of days before, no one seem interested in talking to me, only one person came out of buildings as we we I went to two other dealerships just a couple of days before, no one seem interested in talking to me, only one person came out of buildings as we were leaving to ask if they could help. Was not impressed with the answers I got and left. It was like both lots were void of any sales personnel. I finally decided to try online at Rivertown web page. More
by Ford #21
Employees Worked With
Norma Kline and Steve Moore
