Rivertown Ford

Bought truck few months ago. Looking for help and only get full mailboxes and questions rather than answers. Get you car are truck elsewhere. Their service sucks!!!!! get full mailboxes and questions rather than answers. Get you car are truck elsewhere. Their service sucks!!!!! More

My parents had there 2014 ford fusion towed in because of oil leak. The driveway had a huge puddle of oil on the concrete under the area of the oil pan. The report reads that the oil filter was not tight. It oil leak. The driveway had a huge puddle of oil on the concrete under the area of the oil pan. The report reads that the oil filter was not tight. It also states that the valve cover gasket was leaking. I know that the oil filter and valve cover gasket will not leak unless the car is running. I believe that the oil plug was not tightened during the last oil change causing it to leak when sitting still. My parents are in there 80's. The total price was not discussed with my parents. They only told my mom a gasket needed to be repaired. In all they had a bill of 500 and something in repair. My shop always discuss the price with me before a job is done on my truck or car. I am never shocked about the price when I pick my vehicle up from repair. The sad part of this is that they don't care. Please don't reply back with the with the automatic reply that everyone receives....just a different service manager name add to them. More

I had a great experience trading in my old vehicle for a new vehicle. It went smoothly and timely without being rushed or over-extended. I was allowed to test drive several vehicles and decide on the right new vehicle. It went smoothly and timely without being rushed or over-extended. I was allowed to test drive several vehicles and decide on the right one without being rushed. Every other dealer I went to rushed me and that deterred me but not at Rivertown Ford they treat you like family and want to make sure you are happy with your decision. Raymond, Brad, and Danny were all Professional, Knowledgeable, and Personable. I felt genuinely respected and customer-cared for. I worked with Raymond and Danny throughout my car shopping and really appreciate their compassion and honesty. Thank you Rivertown for the great service. More

Just bought a truck a month ago n they already wanna charge $1500. They saying my warranty don't cover the parts I need smh charge $1500. They saying my warranty don't cover the parts I need smh More

I was interested in a CPO vehicle listed on Rivertown’s website. I called the dealership at opening and spoke with sales consultant. I told her I would be driving one hour and wanted to make sure the exped website. I called the dealership at opening and spoke with sales consultant. I told her I would be driving one hour and wanted to make sure the expedition was available. She assured me it was and got all my contact info in the system for an appt. I told her that we had someone check the lot in their town the day prior who didnt see the vehicle. I asked her again to please make sure they could put their hands on it before I drove an hour. She assured me it was there. I arrived at the dealer an hour later and was greeted by a sales consultant. I told him what I was there for and he immediately told me the vehicle had sold 2 days prior. I was so frustrated. He told me the lady who answers the phone is in Texas and doesn’t have any idea. Terrible customer service and I will not return to this dealer. They let me walk away and lost my business. More

Stephen is the man to take care of business. He was very attentive and kept me updated on the progress of my vehicle. My go to guy attentive and kept me updated on the progress of my vehicle. My go to guy More

Made a service appointment with my service advisor Mr. Stephen Clark for my 2017 Lincoln MKX. The service was completed in a expeditious time frame and the quality of work was excellent. Stephen is a tr Stephen Clark for my 2017 Lincoln MKX. The service was completed in a expeditious time frame and the quality of work was excellent. Stephen is a tremendous service advisor and always makes sure my appointments are scheduled at my requested time and all work is has been completed. "THE OVERALL SERVICE DEPARTMENT IS EXCEPTIONAL" Larry Price More

I had a warranty recall and Carson Hammock had me in and out. He is an awesome Service Advisor. I suggest asking for his assistance when visiting. out. He is an awesome Service Advisor. I suggest asking for his assistance when visiting. More

My name is Gary, I brought my 2018 Ford FX4 in for warranty work. Veronica Gearhart was my service agent. She continually kept me up to date throughout the entire inspection and repair services needed warranty work. Veronica Gearhart was my service agent. She continually kept me up to date throughout the entire inspection and repair services needed. She even went the extra mile to ensure I had transportation during the repairs. I am very satisfied with the customer service I received. Veronica is the best service agent I have ever worked with. More

Amazing experience trading my vehicle. From start to finish it was stress free and the sales associate was super helpful! No hassle of any kind. Everyone in there was super friendly. finish it was stress free and the sales associate was super helpful! No hassle of any kind. Everyone in there was super friendly. More