Back

Rivertown Ford

Columbus, GA

4.8
1,181 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

Directions

By Type

Showing 1,181 reviews

September 21, 2024

Very great place to have services done. Was only there for 45 min. Low price and friendly people. More

by everettmadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassim Layton
Sep 28, 2024 -

Rivertown Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Ok but time waiting is to long. 3 hours to rotate tires and change oil is to long More

by Lavalgl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
Dec 13, 2024 -

Rivertown Ford responded

We apologize for the longer than anticipated wait times. Please feel free to reach out if there is ever anyway we can help.

September 18, 2024

I've never had a issue with this dealer. .. Everyone is always polite and answers my questions... My last visit did not go as well as my previous ones... I spent over 300 dollars on diagnosti More

by CMax Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
Dec 13, 2024 -

Rivertown Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. Please don't hesitate to reach out to me if you need anything we can be of assistance with. Robert Geary General Manager rgeary@RivertownAutomall.com

September 18, 2024

Slow had a 12:00 appointment for oil change and patch rear tire. It was 3:00 when I was check out because I did not have time for the tire patch done More

by tommie62sr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
Sep 20, 2024 -

Rivertown Ford responded

tommie62sr We apologize for the disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. Skye Bardill General Manager sbardill@rivertownford.com

September 17, 2024

Professional service. Even when running behind, manager takes time to let everyone know what is happening for them to get to you More

by lenniecurrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
Sep 20, 2024 -

Rivertown Ford responded

Hi, we are glad we could help! We can't wait to see you again, have a great day.

September 14, 2024

This dealership offers fantastic vehicle support after the sale. I am treated as a loyal customer each time I visit. More

by mike.woody1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Sep 16, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

September 13, 2024

Tom gives great customer service with attention to detail. He made my service visit seamless and easy. More

by Brad L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 15, 2024 -

Rivertown Ford responded

Hi Brad, thank you for your kind review; we are happy to pass along your comments to Tom here at Rivertown Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2024

Excellent customer service. From scheduling an appointment, dropping off and offering a ride back home, to prioritizing all the things needed to upgrade my vehicle, the entire e More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
Sep 15, 2024 -

Rivertown Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 08, 2024

They take of me when it comes to my be vehicle and also lets me know when I should get my next fix and I appreciate them. More

by destineeh46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Sep 09, 2024 -

Rivertown Ford responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2024

Very courteous and knowledgeable service writers. They keep you informed about the progress of your service and any further needs you might have. More

by jgcypert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ana
Sep 09, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

...
61
...