Rivertown Ford
Columbus, GA
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The experience was a good one; I wanted a car and I got one. My agent was very helpful and informative. One thing that did stick out happened when I went to test drive the vehicle. I arrived before my ag one. My agent was very helpful and informative. One thing that did stick out happened when I went to test drive the vehicle. I arrived before my agent, and waited in the lobby area. I saw multiple personnel walk by a few times, look my direction, went out for a smoke break, get snacks, and some checked the score of the baseball game on the TV. For well over 30 minutes, no one spoke to me, inquired about why I was there, or if I needed assistance. In short, I did not feel completely comfortable or welcomed in the dealership. My agent was very helpful and supportive, but it seemed like I was invisible to the other representatives. More
I like the ease of scheduling an appointment online that’s convenient for me. The staff are all friendly and keep you informed on your vehicle. that’s convenient for me. The staff are all friendly and keep you informed on your vehicle. More
Great communication from the dealer servicing my car. I appreciated getting text messages. I could reply to quickly. I appreciate the friendly folks especially McKenzie in the service department. High ma I appreciated getting text messages. I could reply to quickly. I appreciate the friendly folks especially McKenzie in the service department. High marks for everybody!! More
Hunter Brown was fantastic and even got my truck fixed the same day ! After being told by multiple local shops it would be weeks till they could even look at it! He brought me in the very same day and eve the same day ! After being told by multiple local shops it would be weeks till they could even look at it! He brought me in the very same day and even had my truck ready by 5 pm as I was getting off of work , Thank you!! More
My service advisor was very helpful,he scheduled the services that I needed for my truck ,let me knowed the approximate price for each service,and got me a ride home.. services that I needed for my truck ,let me knowed the approximate price for each service,and got me a ride home.. More