Rivertown Ford

Rivertown Ford has provided me outstanding service these last four years and I absolutely love that. Quick, responsive and efficient has been my experience with them. My recent service on my Ford Raptor, I last four years and I absolutely love that. Quick, responsive and efficient has been my experience with them. My recent service on my Ford Raptor, I was continually kept appraised of the work and estimated time my vehicle would be ready. Ford service advisor Kenny was awesome and quite knowledgeable about service needs on my vehicle. I also recently purchased a car through Rivertown Ford and will continue my business with them for more time to come. More

Everything that was done from making the appointment to the work itself was excellent. Cindy was very professional. From when I purchased the vehicle to performing the maintenance every 5000 miles has been the work itself was excellent. Cindy was very professional. From when I purchased the vehicle to performing the maintenance every 5000 miles has been a very good experience. More

They were able to diagnose my issue and get it corrected. However, they have a large number of cars in for service and limited techs, depending on the nature of the repair. My vehicle was there for over thre However, they have a large number of cars in for service and limited techs, depending on the nature of the repair. My vehicle was there for over three weeks before repaired. More

Our customer service rep Assad Lowe was great! Friendly, knowledgeable and let us make the decision that good for us. Very helpful swapping vehicles as well. He went above what we considered to be Friendly, knowledgeable and let us make the decision that good for us. Very helpful swapping vehicles as well. He went above what we considered to be expectancy More

Ya'll made it a pleasant experience. I have put off looking for a new car because of dealing with a high pressure sales person. But Patryck changed all that! I really like that the I have put off looking for a new car because of dealing with a high pressure sales person. But Patryck changed all that! I really like that the price is on the vehicle and you don't have to bicker about the price. More

Brought car in for aircondition noise foud problem said tires needed replaced did a great job and tom was very helpfull! tires needed replaced did a great job and tom was very helpfull! More

I need to get this off my chest. .. I've have dealt with many car dealerships over the years (Audi, BMW, Infiniti, Genesis, and others), and this was hands down the absolute best buyi .. I've have dealt with many car dealerships over the years (Audi, BMW, Infiniti, Genesis, and others), and this was hands down the absolute best buying experience I have ever had. I worked with Wanda and she is a large part of why this experience was so great. I live 4-1/2 hours away and didn't have time for the typical "car buying games". I needed honest and straightforward answers that were to the precise and to the point. Wanda did just that. Anytime I called, she answered or called me back pretty quickly. She was clear and transparent 100% of the time. She took the time to answer my questions, took extra pictures, and even a video for me. The day I came to get the car, there were NO surprises at all! Everything was just as Wanda said it would be. They honored everything we had discussed over the phone and via text. But wait... There is more! Here's the icing on top of the cake... the night before I drove to the dealership, the online price for the car dropped an additional $500. I casually mentioned it when I got there expecting some kind of pushback because we had already agreed on a price, they had done the paperwork, and I already put a deposit on the vehicle. Despite all that, the dealership actually rewrote the agreement and gave me the $500 discount with no hassle or pushback! AMAZING! I have absolutely no reservations recommending this dealership (ask for Wanda 😁) to anybody that is looking for a new or used vehile! More

We handle most of the purchase over the phone. Connor was very helpful putting it together Connor was very helpful putting it together More

Failure to return a simple phone call. Will not be reaching out in the future. Taking business elsewhere. King Ford in Valley, Al is amazing! Will not be reaching out in the future. Taking business elsewhere. King Ford in Valley, Al is amazing! More

The people at Rivertown Ford are exceptional in their customer service, attention to detail, and in-depth knowledge in caring for, and repairing my Ford Escape. Service advisor Robbie Andujar went above customer service, attention to detail, and in-depth knowledge in caring for, and repairing my Ford Escape. Service advisor Robbie Andujar went above and beyond to make sure that everything was taken care of in a timely manner (while navigating parts on backorder), and his first priority was to get me safely back on the road in the Ford that I love! If you're looking for a Ford dealership to work on your car, or looking to purchase a new Ford, this is the place to be! More