Rivertown Ford | Page 53

We were on a road trip from out of state when we had unexpected trouble with our vehicle that had to be repaired before we would be able to drive the 5 hr drive back home. We reached out to Rivertown Fo unexpected trouble with our vehicle that had to be repaired before we would be able to drive the 5 hr drive back home. We reached out to Rivertown Ford in Columbus as it was the closest dealer to where we were. Mackenzie in the service department was both empathetic and responsive and got us an appointment for the very next day to get our vehicle in. She kept us up-to-date with the status of the repairs needed and a part that needed to be ordered. The part came in and vehicle was repaired more quickly then they promised and they worked to ensure everything was covered under our warranty. For what could have been a nightmare experience to breakdown out of state on a roadtrip far from home, they made the entire experience as smooth and fast as possible. We could not be more pleased with the service department and Mackenzie specifically. We only wish they were our local dealer so that we could use them all the time!! More

Excellent job with repair they keep me informed everything that was going on daily with a text with repair .great job! everything that was going on daily with a text with repair .great job! More

Service was prompt. They are knowledgeable, kind and helpful. I felt like I was in great hands. They are knowledgeable, kind and helpful. I felt like I was in great hands. More

Rivertown Ford always delivers great service. I feel safe trusting my vehicle maintenance. as well as that of my grandchildren to their service department. I feel safe trusting my vehicle maintenance. as well as that of my grandchildren to their service department. More

Always provides great service with ease of access and dependable work. Service advisors are easy to talk to and relay concerns or issues if there are any. They always make sure all your needs are taken dependable work. Service advisors are easy to talk to and relay concerns or issues if there are any. They always make sure all your needs are taken care of. More

I have a GMC and still bring my suv here due to the better service and better prices. Hunter Brown is my service advisor and is knowledgeable and personable. better service and better prices. Hunter Brown is my service advisor and is knowledgeable and personable. More

Service writer on top of game Very knowledgeable when it came down to my F150 it came down to my F150 More

Outstanding customer service & customer care. Mr Hunter was a great help with everything. From dropping off my Ford Bronco, to picking up my rental, and then pickup day for the truck. I am a happ Mr Hunter was a great help with everything. From dropping off my Ford Bronco, to picking up my rental, and then pickup day for the truck. I am a happy customer. Thank you Columbus Ford!!! More

They are efficient and treat you well. It was a pleasure purchasing a car from here and their service department is very friendly and knowledgeable. Will continue to return. It was a pleasure purchasing a car from here and their service department is very friendly and knowledgeable. Will continue to return. More

Mrs. Lacey was so nice. She answered every question that I had. She made sure I was highly satisfied through the whole process! I had. She made sure I was highly satisfied through the whole process! More