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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
658 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 658 reviews

July 20, 2023

I am truly dissatisfied with the service department, it’s easier to break into Fort Knox than it is to get a oil change appointment, then once you do get appointment, you’re given miss information pertaining More

by dodgeram266
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not say
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July 17, 2023

From the internet manager to Raymond my sales manager friendly and up front service were paramount. Highly recommend this dealership as they also didn’t gouge me with markup on the Ford Maverick I purch More

by gohawks75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raymon Bullock
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Aug 24, 2023 -

Rivertown Ford responded

CONGRATULATIONS on your new Ford Maverick! It was our pleasure to provide you with an exceptional sales experience. Also, we appreciate you acknowledging Raymond for his professionalism and dedication to providing you with the best buying experience! As always, we appreciate your business and the Five-Star review! We are looking forward to assisting you again in the future!

July 17, 2023

Great service all around. Was fast and on point and ensured I got what I needed as well as wanted. More

by Michael1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Aug 24, 2023 -

Rivertown Ford responded

We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!

July 14, 2023

Awesome nice and they talk and let you know what’s going on. They also explain to you if you don’t understand. More

by aprilflowers137
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Cook
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Jul 19, 2023 -

Rivertown Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 13, 2023

Excellent service department! really like the video you provide of the maintenance/service of vehicles! Great feature you provide! More

by therongrooms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 14, 2023 -

Rivertown Ford responded

We were pleased to hear that we can provide you with an excellent service experience and to know our service staff was able to meet your expectations. We appreciate your business and look forward to the pleasure of serving you again.

July 11, 2023

They are always friendly, attentive and quick with service. They will let you know of any problems. Tom is a great service tech. More

by ksplash1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 09, 2023 -

Rivertown Ford responded

Thank you for choosing Rivertown Ford! We were pleased to hear that we could provide a quick and efficient service. It was a pleasure to assist you!

July 10, 2023

I took my car for an oil change received excellent service in a timely manner. Tom was a great service advisor! More

by cielitalowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 07, 2023 -

Rivertown Ford responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 08, 2023

Took my F150 in for diagnostic, troubleshooting, and repair. Timely response and great customer service, thanks Tom. More

by USN (ret)
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in service department
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Jul 28, 2023 -

Rivertown Ford responded

We're glad to hear you enjoyed your visit.

July 08, 2023

Cindy was amazing! Very helpful and professional. Never felt rushed or like I was a bother. Skeptical when I first got there because it was my first time but will de More

by monicalj70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cindy
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Aug 07, 2023 -

Rivertown Ford responded

Thank you for acknowledging Cindy for her professionalism and dedication. At Rivertown Ford, we appreciate when our associates are recognized for the exceptional service they provide. Your business as well as your Five Star review are very much appreciated and it would be our pleasure to assist you again.

July 08, 2023

Rivertown change my oil and when I hot home, within 30 minutes I had 3 large oil spots on my driveway. This is the second time this has occurred More

by BT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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