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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
945 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 945 reviews

May 15, 2024

The service department was great. The service person did not return my call or text unti I got someone in the department to have her call me. More

by robertwfinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zanette
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May 22, 2024 -

Rivertown Ford responded

Thank you for informing me about your unsatisfactory service. Please know that we are looking into your concerns, I will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Skye Bardill General Manager sbardill@rivertownford.com

May 13, 2024

Writing at least 15 word minimum writing at least 15 word minimum writing at least More

by dillon.munn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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May 15, 2024 -

Rivertown Ford responded

Thank you for your visit, Dillon!

May 12, 2024

I regularly come here for my services and maintenance on my Ford Fiesta. This go round was a big disappointment. The communication was poor. It took me four days to get my car back. Then two days after I go More

by ErinSpencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lacy
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May 14, 2024 -

Rivertown Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Donnie Tyler the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Skye Bardill, General Manager sbardill@rivertownford.com

May 11, 2024

Service manager is lacking the skills needed to be timely in completing an 8.00am appointment on time More

by Georgedudley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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May 14, 2024 -

Rivertown Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Tyler Donnie the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Skye Bardill, General Manager sbardill@rivertownford.com

May 09, 2024

Service Dept. was more than exceptional. Tom kept in touch through all aspects of the service, from work being done, to completion. More

by DixieWholesaleGuns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom, Hank?
Report | Print
May 11, 2024 -

Rivertown Ford responded

We're delighted to learn about your positive experience and the exceptional assistance provided by Tom! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 08, 2024

Awesome Team. I drive hour and a half to get my services done with them. More

by kdhscorpion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zanette
Report | Print
May 09, 2024 -

Rivertown Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 08, 2024

Is poor customer care My car was there from 738 till 545 before I was noticed it was complete More

by linda.mcknight1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morning person
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May 09, 2024 -

Rivertown Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

May 08, 2024

I had some issues at purchase which are not resolved but overall they are good... More

by tintiquitys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan, Cherish
Report | Print
May 09, 2024 -

Rivertown Ford responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

May 08, 2024

Excellent service, I always go back and never have a long wait time. Love Ford More

by mel79ody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zanetta
Report | Print
May 09, 2024 -

Rivertown Ford responded

We're delighted to learn that your experience was excellent! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 04, 2024

Good dealership. My service advisor, Kassie, was very kind and helpful. They sent me videos of some of the inspection, which displayed a level of transparency that mo More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton
Report | Print
May 08, 2024 -

Rivertown Ford responded

It's fantastic you had a great experience at Rivertown Ford with Kassie as your service advisor. It's always a plus when transparency and helpfulness are part of the service experience. Thank you for choosing us!

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