Rivertown Ford

I regularly come here for my services and maintenance on my Ford Fiesta. This go round was a big disappointment. The communication was poor. It took me four days to get my car back. Then two days after I go my Ford Fiesta. This go round was a big disappointment. The communication was poor. It took me four days to get my car back. Then two days after I got it back the same light came back on. When I called they didn’t even offer to take another look. More

Service manager is lacking the skills needed to be timely in completing an 8.00am appointment on time in completing an 8.00am appointment on time More

Service Dept. was more than exceptional. Tom kept in touch through all aspects of the service, from work being done, to completion. was more than exceptional. Tom kept in touch through all aspects of the service, from work being done, to completion. More

Excellent service, I always go back and never have a long wait time. Love Ford wait time. Love Ford More

Awesome Team. I drive hour and a half to get my services done with them. I drive hour and a half to get my services done with them. More

Is poor customer care My car was there from 738 till 545 before I was noticed it was complete before I was noticed it was complete More

I had some issues at purchase which are not resolved but overall they are good... overall they are good... More

Good dealership. My service advisor, Kassie, was very kind and helpful. They sent me videos of some of the inspection, which displayed a level of transparency that mo My service advisor, Kassie, was very kind and helpful. They sent me videos of some of the inspection, which displayed a level of transparency that most people don’t expect of dealerships. More

I went in for an oil change. Later after the mechanic completed a multi-point inspection, I was told I needed to replace my battery (for a low reading) and have the battery syste Later after the mechanic completed a multi-point inspection, I was told I needed to replace my battery (for a low reading) and have the battery system reset. This would have been an additional $325. I refused the service and checked my battery. My battery was good with a reading of 13+ volts. Every time I go in to have my oil changed a different mechanic is coming with what I need to have repaired. No mechanic has ever said what the prior mechanic found. As if the "problem" was magically fixed. More

This dealer has been my go to for years. They are honest, and have always done great work on all my vehicles. They are honest, and have always done great work on all my vehicles. More