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Rivertown Ford
Columbus, GA
767 Reviews
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Showing 767 reviews
January 09, 2024
My experience with this dealership was very unsatisfactory. They took 2 months to repair my vehicle, when it should have taken a week at the most. This location only has 1 diesel mechanic. The unsatisfactory. They took 2 months to repair my vehicle, when it should have taken a week at the most. This location only has 1 diesel mechanic. The communication with the service representative was horrible. He was never available and would never call you back. So I had to constantly leave messages then he would respond via a text. During the 2 months of waiting, not once were they concerned about my inconvenience. I was without my work truck during that time and had to find other means to make a living. They never offered a loaner or rental vehicle. For some reason their computer systems were not in sync with other ford dealerships in Atlanta, so for days I had to call to get the other dealership to get information to RIVERTOWN Ford. The pricing kept changing as they worked on the vehicle. My vehicle is a 2018 ford f350 dually, with 80,000 miles on it and they told me that the fuel pump and all of the fuel lines had to be replaced. The fact that fuel lines have to be replaced after only 5 years and only 80,000 miles is absolutely absurd! This was the worst experience I’ve ever had with a dealership. More
by dwitt00
Employees Worked With
Hunter
January 05, 2024
I’ve had nothing but great experiences here. Sales, parts and service departments are all knowledgeable and take ownership of their areas. Sales, parts and service departments are all knowledgeable and take ownership of their areas. More
by Varsitycardsga
Employees Worked With
Tom and Boyce from the service team
January 03, 2024
Very pleased. The video on the inspection was good. The video was a good addition. The video on the inspection was good. The video was a good addition. More
by mgriffith4328
Employees Worked With
I think her name was Liz. I don’t remember the male reps name who checked me out. But he was
December 30, 2023
Wait times worse than any I've experienced. Two hours before my vehicle was even looked at and I had an appointment. Then they had to move my vehicle to another area of the shop to figure out w Two hours before my vehicle was even looked at and I had an appointment. Then they had to move my vehicle to another area of the shop to figure out why my windshield fluid would not spray that took another long wait. I was there for routine service and to check out the windshield sprayer . Time in 10:20am time out 3:15pm More
by ninabras298
Employees Worked With
Mckenzie
