Rivertown Ford

Service was great today! Everyone was friendly and helpful and was done in a timely manner. Everyone was friendly and helpful and was done in a timely manner. More

I had my Explorer serviced on 1/16/24. The service I got was top notch from the moment I pulled into the service area. My service advisor Alexia Grier was very friendly and professional. S The service I got was top notch from the moment I pulled into the service area. My service advisor Alexia Grier was very friendly and professional. She even saved me some money by making a suggestion on what oil to use. I am new to the Columbus area and, I almost didn't come here because of all of the negative reviews on this site. However, I thought I'd give them a chance. I wasn't disappointed. Service was great, waiting area was very comfortable. Definitely will come here again. More

Great service and I especially appreciated the car valet service. Courtesy of Rivertown ,great feature for the elderly. service. Courtesy of Rivertown ,great feature for the elderly. More

Dealership assisted me in getting corporate support for a defect, then repaired my car in less than expected time. defect, then repaired my car in less than expected time. More

Am a long time and repeat customer. If I did not trust them I would be going somewhere else. Professional, courteous, and fair in pricing with trade and new vehicle. If I did not trust them I would be going somewhere else. Professional, courteous, and fair in pricing with trade and new vehicle. More

The customer service was excellent but I was not happy with the cost of the work that my car needed with the cost of the work that my car needed More

Excellent service. They have taken care of any issue I ever had with my vehicles from sales to service. They have taken care of any issue I ever had with my vehicles from sales to service. More

Everyone is nice and knowledgeable, which makes the experience easy for my service needs to be resolved experience easy for my service needs to be resolved More

Took my truck in for diagnostics of a check engine light. Turns out it was due to a low battery that I had just replaced and just needed to clear the code. While in service, they conducted a 15 point inspec Turns out it was due to a low battery that I had just replaced and just needed to clear the code. While in service, they conducted a 15 point inspection and reported no additional issues, which is always pleasant to hear. Lastly, they performed a recall on all my cameras while it was in the shop, saving me from coming back another time. I paid $0 and the original complaint was fixed, along with a recall and inspection. I was absolutely delighted. Best experience I’ve had at any dealership. More

The service was great and the customer service very good. I will be going to location again. I will be going to location again. More