Rivertown Ford

Jlan was an excellent salesman. He was knowledgeable and helpful throughout the whole experience. I also like the fact that buying a car didn’t take all day. He was knowledgeable and helpful throughout the whole experience. I also like the fact that buying a car didn’t take all day. More

Pleasure to deal with. Friendly staff. Responsive to requests Mark Pearce is always a pleasure to work with. Friendly staff. Responsive to requests Mark Pearce is always a pleasure to work with. More

The salesman was amazing and very understanding of the situation. He got us everything we wanted, which made for a smooth transaction. situation. He got us everything we wanted, which made for a smooth transaction. More

It was an appointment to perform service on my 2020 explorer. Everything was done satisfactorily. explorer. Everything was done satisfactorily. More

This was one of the easiest, most stress-free experiences I have had when buying a new vehicle. The primary reason is salesperson Sabrina Matthis. She notified me when what I was looking for was available. T I have had when buying a new vehicle. The primary reason is salesperson Sabrina Matthis. She notified me when what I was looking for was available. Then she made the whole buying process so easy -- absolutely no pressure. Steve in the finance department continued the process in the same manner. Then Sabrina took over to explain the new-to-me technology. I couldn't be happier. More

This was the worst experience ever. I’ll never purchase from RiverTown Ford again. Had issues with the vehicle from the day 1. Reached out to salesman, he advised I bring it to him, rea I’ll never purchase from RiverTown Ford again. Had issues with the vehicle from the day 1. Reached out to salesman, he advised I bring it to him, reassured me all was well. Few days later same issue, took back, drove it together, was told nothing was wrong. Reached out a week later, dropped vehicle off, was told tech couldn’t find anything wrong. Continued to reach out about issues with vehicle. The last time I went through the service department directly, explained concerns only to find out never documented concerns, no history of full inspection prior to sale nor that I brought it in for one after purchase, and I was now responsible for all repairs. When I advised that I’d previously brought the vehicle back, they responded there was no record so I am responsible. Reached out to sales and was told that it was internal therefore service could not see the prior entries. Sales would not cover the repairs, they said due to being over 90 day, I informed that it was less then 90 days. Then they said well over 30 days. I advised I brought the vehicle back up there prior to 30 days multiple times. They responded they have no record even though I was able to show them the message history and call history. There were several lies and gaps in communication and the burden fell on me. Thought I purchased a reliable vehicle for my family only to have transmission and several other issues from the time of purchase. The service assistant assigned to me was very understanding and tried to get sales to cover the repairs but no luck She even pulled an internal reviewer who also advised that now of my previous visit or complaints were formally documented. One you purchase, the sales department no longer cares and you see a different side of them. More

Like, WOT THE FOK! The customer service at this place is extremely unmatched! THEY WERE OUTSTANDING 👀 The customer service at this place is extremely unmatched! THEY WERE OUTSTANDING 👀 More

Good good very good good very good good very very very good service very good so very good. good service very good so very good. More

Very professional , waiting time was excellent. Informed me on what was happening to my car! Informed me on what was happening to my car! More

Service department and the advisors were great. Didn’t see or experience anything to complain about. Didn’t see or experience anything to complain about. More