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Rivertown Ford

Columbus, GA

4.8
945 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 945 reviews

August 13, 2024

Great. Kassie was awesome in helping us. She gave 100% . Appreciate her dedication. Thank you More

by claudia.bonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Aug 17, 2024 -

Rivertown Ford responded

Hi Claudia, we're happy to hear you had such a great experience with Kassie! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2024

Very pleasant service and the service advisor kept me up to date on my service. More

by ericsteward2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Dawson
Aug 16, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

Had an early appointment. Service personnel were spot on and very efficient and friendly. Provided transportation and I was on my way. Returned next day and truck fixed More

by Ohrtjohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Aug 16, 2024 -

Rivertown Ford responded

Thank you for your feedback! The service team is glad to hear that your early appointment went smoothly. They take pride in being efficient and friendly, and they’re pleased that the transportation service helped you stay on schedule. Your truck being fixed promptly is always their goal!

August 12, 2024

Very professional and courteous. Handled checking for me on auto ser ice agreement to see if zi had a y coverage for the camera More

by loclmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan and Robbie
Aug 17, 2024 -

Rivertown Ford responded

Hello Loclmiller, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

August 12, 2024

Tom, service writer was professional & friendly. Making appointment is crap; Had 10:30 appointment for alignment, new tires, and oil change. Dropped truck off early. Truck wasn’t ready till 5:30, wh More

by Stevepattillo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Sep 13, 2024 -

Rivertown Ford responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

August 11, 2024

I have bought four vehicles from the dealership and have always had a good experience. Steve Greco and Dwight. Always aim to please. More

by arrow468pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Aug 15, 2024 -

Rivertown Ford responded

Hello, we're happy you found our staff to be so supportive during your experience here at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 10, 2024

Our Sevice Advisor was Ms. Layton, Kassie. Kassie was very attentive to any questions or concerns that we had. We always appreciate the communication/ updates while waiting. More

by calvinm938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton
Aug 12, 2024 -

Rivertown Ford responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Very prompt with schedules and getting vehicles in for service. The staff is excellent handling my needs and communicating on progress or followup. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
Aug 10, 2024 -

Rivertown Ford responded

Hello Dave, we're happy you found our staff to be so supportive during your experience here at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2024

Awesome! Love Mackenzie ! She’s excellent at her job and goes above and beyond to help me. More

by lisadubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Aug 11, 2024 -

Rivertown Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Ford. Please don't hesitate to reach out if there's anything additional we can do for you.

August 08, 2024

Dealership was very informative about what was going on with my vehicle. I was really appreciative of that More

by Devin Clements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Aug 10, 2024 -

Rivertown Ford responded

Hello Devin, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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