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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
945 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 945 reviews

August 20, 2024

The staff was very friendly and was able to help me quickly. Thank you so much! More

by Jennifer M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad Lowe
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Aug 23, 2024 -

Rivertown Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

August 19, 2024

Service department- texts with repairs is ok but it is helpful to speak to a mechanic for a full understanding. Difficult to get relevant information and they are quick to charge $90 with little context. More

by erick100837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zanette
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Aug 23, 2024 -

Rivertown Ford responded

erick100837 I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to poor communication, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

August 19, 2024

Excellent service dept. And reservation system for service! Great communication and prices! Look forward to future great service! More

by John D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
She was excellent
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Aug 23, 2024 -

Rivertown Ford responded

Hello John, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

Communication was excellent. Recall work and service time was quick. I would recommend this dealership. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Aug 19, 2024 -

Rivertown Ford responded

Hi Becky, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 16, 2024

Always helpful and doing a excellent job on the work to be done. Notify when complete. More

by pthacker7072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Aug 18, 2024 -

Rivertown Ford responded

Hi, thank you so much for the positive review!

August 16, 2024

I like RTF but I think they need to learn more from a customer service standpoint. More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not certain
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Aug 24, 2024 -

Rivertown Ford responded

JC, I appreciate you taking the time to inform me about your recent experience with our dealership. I deeply regret any inconvenience you may have encountered on your visit with us, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Skye Bardill General Manager sbardill@rivertownford.com

August 15, 2024

Service was good. Tom, the service writer was great. Service was delivered in a timely manner. More

by eharbert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
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Aug 17, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 15, 2024

Awsome customer service and very knowledgeable technicians. They go the extra step to ensure things are done well. More

by roosterobm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter and Skinny
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Aug 17, 2024 -

Rivertown Ford responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 14, 2024

Replacing my warranty battery was a hassle. I had to have truck towed in because the Ford dealership wouldn’t allow me to bring in bad battery. Said it was policy, maybe should be revised. More

by James Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
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Aug 15, 2024 -

Rivertown Ford responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, someone in our team will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Skye Bardill, General Manager sbardill@rivertownford.com

August 14, 2024

Nice fast easy fun waiting area for kids great customer service lovely people good atmosphere More

by Bahhhajhhwbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Flemming
Report | Print
Aug 16, 2024 -

Rivertown Ford responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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