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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
766 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 766 reviews

April 05, 2024

Hunter, service agent, took great care in ensuring that my questions were answered. He kept me well informed and genuinely cared! Very professional and excellent technical expertise!! More

by debbiecummings3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Apr 09, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Hunter provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 03, 2024

Great service as usual, Lacey was exceptional and very informative on timeline and task completion. More

by scommerford19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Apr 05, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Lacey provided exceptional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 03, 2024

Kassie was the best, even when the wait was longer than expected, I will be using her in the future! More

by brandonpridgen
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie Layton
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Apr 06, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Kassie provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 01, 2024

Awesome Service ⭐️⭐️⭐️⭐️⭐️ Service Representative Hunter always makes me feel like family when I visit!!! I really appreciate him!!!! More

by Poboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter
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Apr 05, 2024 -

Rivertown Ford responded

That's fantastic to hear! Hunter's ability to make you feel like family during your visits is truly special, and it's great to hear that you appreciate his service. If there's anything else we can assist you with or if you have any more feedback, please feel free to let us know. We're here to help!

March 31, 2024

To be kind cost you nothing. Our dealership gave us great customer service and was very friendly! I will definitely refer friends and family to Rivertown Ford! More

by cwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Apr 05, 2024 -

Rivertown Ford responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 30, 2024

Ok and knowledge about they works, good communication and friendly. Very clean and good coffee More

by mgregory554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
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Apr 02, 2024 -

Rivertown Ford responded

That's great to hear! We're glad to know that you appreciate our team's knowledge, good communication, and friendly service. Maintaining a clean and welcoming environment, along with providing amenities like good coffee, is important to us as well. We're here to ensure your satisfaction with every aspect of your dealership experience.

March 30, 2024

Easy check in for scheduled maintenance and performed in a timely manner. Service adviser was courteous and made sure job was completed. More

by tcmar10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Dawson
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Apr 04, 2024 -

Rivertown Ford responded

That's wonderful to hear! We're glad that you had a smooth check-in process for scheduled maintenance and that it was performed in a timely manner. We're here to ensure your continued satisfaction with our services.

March 29, 2024

From purchasing my car 7 1/2 years ago to getting service when needed, this dealership was A1. Great customer service More

by Momofthree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zanette Williams
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Apr 04, 2024 -

Rivertown Ford responded

We're thrilled to hear that you've had such a positive experience with our dealership over the past 7 1/2 years! Providing great customer service is our top priority, and we're delighted that we could meet your expectations from purchasing your car to providing service when needed. Your satisfaction means a lot to us, and we appreciate your loyalty and kind words. We're here to ensure your continued satisfaction with our dealership.

March 29, 2024

Please give Shelby Sears a raise. She is the best. Service was great as usual. More

by jstokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Sears
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Apr 03, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Shelby provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 29, 2024

This dealership has improved greatly over the last year. Kassie and lacy are the ones to talk to! More

by Justin L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie and lacy
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Apr 04, 2024 -

Rivertown Ford responded

That's wonderful to hear about the improvements at the dealership! Thank you for recommending Kassie and Lacy as the go-to people to talk to. We're committed to providing the best possible experience for our customers, and we appreciate your feedback. We're here to ensure your continued satisfaction with our services.

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