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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
761 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 761 reviews

April 30, 2024

Very friendly and professional. Communication was great! I liked the text updates on service progress. More

by Controlledaccessmarc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom McCain
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May 02, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a friendly and professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 28, 2024

A previous visit neglected to put the tire lock back in the car. After sitting on the highway for four hours and my husband making three trips to the dealership we finally got the right tire lock so we cou More

by nooniebuggramma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
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May 02, 2024 -

Rivertown Ford responded

We apologize for the oversight with the tire lock on your previous visit. We're glad we could rectify it and that today's oil change and service were provided at no charge. Your satisfaction is important to us, and we look forward to serving you again!

April 26, 2024

Pleasant experience without hassles, no pressures and willing to negotiate respectfully on price. Friendly and helpful staff. More

by dladakos
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sabrina
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Apr 30, 2024 -

Rivertown Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered a pleasant sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 26, 2024

Lacey was very professional and friendly. The entire crew was able to squeeze my truck in at the last minute and got my repairs done super quick. Great group of folks! More

by ryan782221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Apr 30, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Lacey provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

Dylan was very nice and I appreciate him keeping me updated on my explorer- Thank you Dylan!! More

by Mrs. S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Apr 27, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Dylan provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 24, 2024

First, I have to give kudos to Mckenzie. She's so efficient and caring all the time. More

by ajnance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
McKenzie Gooden
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Apr 27, 2024 -

Rivertown Ford responded

It's great to hear that you had such a positive experience with Mckenzie! Efficiency and care are key qualities in customer service. Thank you for choosing us!

April 23, 2024

Shelby and the technician reviewed my comments, went to work and kept me apprised of their progress. I was very pleased and it appears the problems have been solved. More

by Rusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby, Checkin Rep and Transmission Technician
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Apr 25, 2024 -

Rivertown Ford responded

That's great to hear! Shelby and the technician did an excellent job addressing your concerns and keeping you informed throughout the process. Thank you for choosing us!

April 22, 2024

Very professional took care of me as soon as I came in the door very informative about my vehicle and what it needed no pressure. More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Wooten
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Apr 24, 2024 -

Rivertown Ford responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 22, 2024

I appreciate the manner in which the Service Advisor (Hunter),kept me informed on the progress of repairs on my vehicle. More

by alfonso.deane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Brown
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Apr 24, 2024 -

Rivertown Ford responded

It's fantastic to hear that you had a great experience and that Hunter provided informed assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 20, 2024

Salesman (Cutter) was very helpful and patient with us. It took awhile to get to the finace office but when we did, he was helpful and efficient. Overall a good experience in spite of driving so far to pur More

by Dan Blosser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leroy Cutter
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Apr 24, 2024 -

Rivertown Ford responded

It's great to hear about your positive experience with Cutter! We're glad that he was helpful and patient throughout the process. Thank you for your understanding regarding the wait time to get to the finance office, and we're pleased to hear that the service there was also efficient and helpful. Enjoy your new vehicle!

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