Rivertown Ford

My Service Advisor is a True Professional, very through. She even Scheduled the SUV for an Update. Ford should Promote her to General Manager. She even Scheduled the SUV for an Update. Ford should Promote her to General Manager. More

Great service throughout the whole process and provided me with some good to know info. Will definitely come back. Maddie and Mackenzie were awesome me with some good to know info. Will definitely come back. Maddie and Mackenzie were awesome More

Friendly & professional intake, rapid service, easy vehicle pickup, no surprises. I definitely recommend Rivertown Ford. vehicle pickup, no surprises. I definitely recommend Rivertown Ford. More

We had very good service today, Mr . Gary was very helpful and welcoming! Got a lot of information as well! Gary was very helpful and welcoming! Got a lot of information as well! More

Great customer service and the staff was great! Wanted to thank Lacey for all her help with me. Wanted to thank Lacey for all her help with me. More

Tommy Miller and Assad were fantastic. They made it very easy to purchase. Great Experience. They made it very easy to purchase. Great Experience. More

Generally, I feel my services take too long. But when I Have Tom as my rep everything goes smooth. I’d prefer to have Tom every time I come in for a service appointment. But when I Have Tom as my rep everything goes smooth. I’d prefer to have Tom every time I come in for a service appointment. More

Rivertown has a true asset in Steve Greco. I had made up my mind to buy another brand but I was convinced to go look at Fords. I had no intention of buying. Steve’s professionalism made the sa I had made up my mind to buy another brand but I was convinced to go look at Fords. I had no intention of buying. Steve’s professionalism made the sale. The sales documents were clean and free of stupid unwanted ad ons. It was a simple transaction. And I am well pleased with my purchase. More

Customer service is always right on spot, my service advisor was very attentive to my request. advisor was very attentive to my request. More

Faulty blend door actuator replaced - upon delivery inspection, informatainment system failed to initialize, air bag warning light was on, greasy finger prints on lower dash panel. Working with the ign inspection, informatainment system failed to initialize, air bag warning light was on, greasy finger prints on lower dash panel. Working with the ignition off and on cleared the infotainment issue but not the air bag warning light. Refused delivery. Ask the service writer to fix the air bag issue, most likely the tech failed to reconnect it, and to clean the dash. When I returned he said it fact the tech did fail to reconnect an air bag connector and they did clean the dash panel. All.of these issues should have been taken care of prior to releasing the vehicle. I asked the service writer if the techs use a post-service checklist and he said they do but it wasn't followed. He said he would notify the service manager. More