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Rivertown Ford

Columbus, GA

4.8
969 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 969 reviews

January 08, 2025

Lacey proved to be very professional and kind by assisting me in the service department. More

by Fred Key
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Jan 10, 2025 -

Rivertown Ford responded

Hi Fred, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2025

The people here are generally very nice and communicate well. I really appreciate the videos and inspection reports before I have to decide what services need to be completed. More

by LadyHering
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
Jan 07, 2025 -

Rivertown Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 06, 2025

Mr. Tom in service and Miss Mackenzie were both helpful and very friendly. However, I was not expecting a bill that totaled over $400 for just a key for my 2023 F-150. I would have thought $50 was too much More

by Jcrump0710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Tom McCall and Miss Mackenzie
Jan 08, 2025 -

Rivertown Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you are willing to give us another chance, please contact us at (706) 653-7420 so we can understand your situation better to try and turn your experience around. Thank you, Rivertown Ford

January 05, 2025

J-lan was an excellent sells representative he's top tier ! Very professional at all times. More

by Heardkezia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J-lan Carson
Jan 06, 2025 -

Rivertown Ford responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Ford! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2025

Service is exceptional and their employees go above and beyond to understand your needs. They always ensure you're happy before you leave. I recommend them to my friends. More

by stephen.l.williams7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Orvis and Steve Greco
Jan 05, 2025 -

Rivertown Ford responded

Hello, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

January 05, 2025

Gary was great! Kept me informed about the progress of my services. Courteous and knowledgeable. I will be back. More

by Gina Daniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jan 06, 2025 -

Rivertown Ford responded

Hi Gina, we're happy you found our staff to be so supportive during your experience here at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

January 04, 2025

Thank you Tom and Hunter. I always feel important by the people I meet at the service department. More

by bobbidough
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom and Hunter
Jan 06, 2025 -

Rivertown Ford responded

Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

January 03, 2025

Great servicing team. Clean facility, economically priced and in and out with an appointment. They always follow up with a call. More

by Rena’ McMullen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassie
Jan 03, 2025 -

Rivertown Ford responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Rivertown Ford

January 03, 2025

Today's service visit with Ford was unscheduled. I was by Gary and he was very helpful and got my vehicle taken care of quickly. More

by jeff12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Orvis
Jan 05, 2025 -

Rivertown Ford responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 02, 2025

Courtesy, caring, employees . Able to enjoy compliments of coffee, water while waiting. Kasse was awesome. More

by Decolores1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasse
Jan 04, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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