Rivertown Ford

Overall a good experience. I gave them 5 stars, as routine maintenance and a recall item we addressed successfully. However they were unable to turn off the seat belt audio a I gave them 5 stars, as routine maintenance and a recall item we addressed successfully. However they were unable to turn off the seat belt audio alter chime. The users manual describes the steps to disable the audio chime however the steps did not work. I tried the steps myself and also unable to turn off the audio alert. Not sure how to address this further, but I will contact Ford directly on this topic. Why put steps to change a setting in the manual that do not work as described? More

Their service department is helpful beyond words. They provide excellent communication throughout the process. The great experience they provide makes me a repeat customer. They provide excellent communication throughout the process. The great experience they provide makes me a repeat customer. More

Excellent customer service! Employee was very knowledgeable. Prices were fair. I was able to use coupon that had been mailed to my home. Communication was excellent! Employee was very knowledgeable. Prices were fair. I was able to use coupon that had been mailed to my home. Communication was excellent! More

Kept me up to date on service visit. . I am very impressed with video confirmation of needed repairs . I am very impressed with video confirmation of needed repairs More

Very professional and courtesy! I will definitely recommend this dealership and the employees are knowledgeable. I will definitely recommend this dealership and the employees are knowledgeable. More

Clean, neat, plenty of places to wait. Efficient check in procedure. Contact information given to stay updated during the service. This service was recall work. In addition we had an iss Efficient check in procedure. Contact information given to stay updated during the service. This service was recall work. In addition we had an issues with the sensor system mounted on the front bumper. At some point the bumper was hit, but not enough to notice....like some one backing and tapped it. No visible damage, but eventually started getting messages that needed clearing. Terrible design. Shame on Ford, and all other makes. The sensor features are NOT worth the money that repair will cost. Looking for a disbursement car with better design or none of those features. We do not like so many unnecessary so called advanced features. More

Transparent pricing, great service, and excellent communication from Viki. She let me know how to contact her and send timely information to keep me updated. communication from Viki. She let me know how to contact her and send timely information to keep me updated. More

It's in a convenient location. The dealership is clean and organized. The waiting area is comfortable and pleasing to the eye. The dealership is clean and organized. The waiting area is comfortable and pleasing to the eye. More

Appointment was easy to make and the vist went very smooth. And everything was explained well. smooth. And everything was explained well. More

Great service. Lacey went out of her way to assure that I was taken care of while they were working on a recall issue with my 2024 Mustang. Lacey went out of her way to assure that I was taken care of while they were working on a recall issue with my 2024 Mustang. More