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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
758 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 758 reviews

September 24, 2024

Todd provided excellent service and was pleasant to deal with. He went over everything with me. More

by jessicabrashears
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Sep 28, 2024 -

Rivertown Ford responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 23, 2024

Service was great and staff were very friendly to me. I had a great experience at Ford dealership. More

by Markaysia McMillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Sep 28, 2024 -

Rivertown Ford responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 23, 2024

Service was average! Very helpful and pleasant! Tires that I needed for my truck were a little price! More

by dmccoy2233
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Sep 28, 2024 -

Rivertown Ford responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

September 21, 2024

Highly recommend this location they are always so professional, knowledgeable, and quick. This is the only place I trust to get work done on my Ford. More

by mariannepestana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassie
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Sep 28, 2024 -

Rivertown Ford responded

Hi, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day!

September 21, 2024

The staff from the dealer to the main office and the customer service are so friendly and helpful. More

by Nchiarella22
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kailee
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Sep 28, 2024 -

Rivertown Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Ford! Until the next time we meet, take care!

September 21, 2024

Very great place to have services done. Was only there for 45 min. Low price and friendly people. More

by everettmadison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassim Layton
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Sep 28, 2024 -

Rivertown Ford responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2024

This was my first visit to this service center. The service was fast, and Mackenzie was friendly, professional, and efficient. More

by jill2ba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MacKenzie Gooder
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Sep 28, 2024 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 18, 2024

Slow had a 12:00 appointment for oil change and patch rear tire. It was 3:00 when I was check out because I did not have time for the tire patch done More

by tommie62sr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 20, 2024 -

Rivertown Ford responded

tommie62sr We apologize for the disappointing experience you had in service. Your time is valuable, and we understand your frustration with the lack of attention. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering our dealership. Skye Bardill General Manager sbardill@rivertownford.com

September 18, 2024

Ok but time waiting is to long. 3 hours to rotate tires and change oil is to long More

by Lavalgl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Dec 13, 2024 -

Rivertown Ford responded

We apologize for the longer than anticipated wait times. Please feel free to reach out if there is ever anyway we can help.

September 18, 2024

I've never had a issue with this dealer. .. Everyone is always polite and answers my questions... My last visit did not go as well as my previous ones... I spent over 300 dollars on diagnosti More

by CMax Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathon
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Dec 13, 2024 -

Rivertown Ford responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. Please don't hesitate to reach out to me if you need anything we can be of assistance with. Robert Geary General Manager rgeary@RivertownAutomall.com

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