
Riverside Nissan of New Bern
New Bern, NC

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I drive an infiniti and had a hard time finding a dealership that catered to my car until I brought it to ECN. Joshua was every bit the consummate professional. I was never left wondering what was ha dealership that catered to my car until I brought it to ECN. Joshua was every bit the consummate professional. I was never left wondering what was happening to my car as he kept me updated throughout the process. His communication skills are top tier, and facilitated an environment conducive to professionalism, courtesy, and great customer service. I will continue to bring my car to ECN as long as there are gifted professionals like him on the staff. More
I was greeted at the door. I had new tires put on my Rogue. The tires I was seeking were out of stock for at least three months. The service representative helped me identify a similar replacement tire Rogue. The tires I was seeking were out of stock for at least three months. The service representative helped me identify a similar replacement tire which was available. 4 new tires, mounted, balanced and an alignment was completed with an adjustment to the alignment. Thank you Summer. More
A simple state inspection, tire rotation, and oil change resulted in three follow up visits. 1 an oil leak. 2 wipper mix up. 3.a wipper not to be replaced has a wipper foreign to niessen. All this due to a resulted in three follow up visits. 1 an oil leak. 2 wipper mix up. 3.a wipper not to be replaced has a wipper foreign to niessen. All this due to an incompetent mechanic. A few days later my low pressure tire indicator light came on. The service writter found that the driver side rear tire was low. I took the vehicle as it was lunch time. A couple days later the light came on. Checked and was told they needed to have the vehicle left to have it checked. Took it in left it was told the tire had to be replaced. Two days later the they repaired. More
Courteous and respectful, clean waiting room. Keeps you informed of when vehicle will be ready and always discussing the findings of what is needed to be done. informed of when vehicle will be ready and always discussing the findings of what is needed to be done. More
Everything was set up for me when I entered the dealership, It’s great to work with professionals. The drive from Wilmington is worth it. This was my second time buying a truck them. Thank you for dealership, It’s great to work with professionals. The drive from Wilmington is worth it. This was my second time buying a truck them. Thank you for the great purchase. More