Riverside Ford Of Tulsa

For the record, buying experience was phenominal, met every need. Unfortunately, that was the end of my positive experience with Riverside Ford, specifically the Service Department. In the less than a every need. Unfortunately, that was the end of my positive experience with Riverside Ford, specifically the Service Department. In the less than a year I've had my 2023 F150, spending around $60K for this pickup including the extended warranty, each time I have sought the most basic service for the pickup, such as the prepaid maintenance, I had the appointment cancelled day of. My job requires planning, so that was strike one. Upon rescheduling the service, the scheduled appointment took nearly 3 hours, for a basic oil and filter change, and point inspection, Strike 2. Finally, and why I would not recommend this Dealership, I have a warranty issue with my Driver Side Windshield, as in it doesn't work, the mechanism doesn't turn on. With recall issues with this very item, I assumed that, but no recall shows. Nonetheless, I scheduled serviice, received a call that it could be possibly done with the Mobile Serivce, told they would call me back, never did, so lost appointment. I scheduled service again for the issue, brought it in, was told they would need the truck for up to 4 days JUST FOR DIAGNOSTICS, I was pretty shocked at that, but more shocking was not even an offer of a courtesy vehicle. I understand this practice has been culled in the last few years, but to spend over $60K on a brand new vehicle to be told "it's first come, first serve" and not be offered a loaner due to their capacity to service vehicles they sell, well that is what did me in. Can I afford a rental, sure, but I also could afford this truck and that included a warranty, I could understand almost if it was a different dealership than where I purchased (Ford still should address this), or even if it was service for a pre - owned, but neither are the case. I'm hoping I can find another Dealership in my area willing to care about the Customer Experience, as in post purchase customer. Apologies for the lenghty review, I rarely do these things, but I'm pretty irritated, I stand up for my Ford against all the jokes, as they have been by far the most reliable vehicles, on my 4th, but this disregard for customers by the Service Department really needs to be addressed. More

Cody was very helpful! Him and his team was able to get the interest rate I wanted and the vehicle I wanted. They stayed late to make sure I was happy. Him and his team was able to get the interest rate I wanted and the vehicle I wanted. They stayed late to make sure I was happy. More

Paul made my car buying experience seamless and enjoyable. He took us through the process step by step and found the perfect vehicle to meet my needs. Paul is a knowledgeable and trustworthy sales enjoyable. He took us through the process step by step and found the perfect vehicle to meet my needs. Paul is a knowledgeable and trustworthy sales professional . Thank you Paul and Riverside Ford More

Paul was a great guy to talk, pleasant to work with, and a pleasure to close a deal together. a pleasure to close a deal together. More

I recently purchased a car from Riverside Ford Tulsa, and the experience was exceptional. From start to finish, Paul was knowledgeable, patient, and incredibly helpful. He took the time to understand my need the experience was exceptional. From start to finish, Paul was knowledgeable, patient, and incredibly helpful. He took the time to understand my needs and preferences, and provided valuable insights to help me make an informed decision. He was fun to work with and I highly recommend Paul for anyone that’s in the market to look for a car! Totally worth the 3 hours drive. More

I worked with Paul and he was awesome! Easiest truck purchase I’ve ever made hands down. Paul setup delivery very to Texas for me and had the truck here the next day. Outstanding!! Easiest truck purchase I’ve ever made hands down. Paul setup delivery very to Texas for me and had the truck here the next day. Outstanding!! More

Very genuine people from the salesman to the managers. Created a stress free environment and didn’t feel like you were being lied to like some other dealerships we dealt with. Created a stress free environment and didn’t feel like you were being lied to like some other dealerships we dealt with. More

Chris did an amazing job and was very quick to respond! He made sure that the car was detailed perfectly before I left the lot. He made sure that the car was detailed perfectly before I left the lot. More

This was one of the best car buying experiences we have had! Paul was great to work with and very respectful of our time. Got us in and out quickly and had the car ready. Appreciated the ease and speed had! Paul was great to work with and very respectful of our time. Got us in and out quickly and had the car ready. Appreciated the ease and speed of the transaction. More

We initially came in for a test drive for a specific vehicle, but when we arrived the car had been sold. Chris was able to quickly get us into another similar vehicle, which we ended up loving and purch vehicle, but when we arrived the car had been sold. Chris was able to quickly get us into another similar vehicle, which we ended up loving and purchasing. It was great working with Chris. He was friendly and showed great hospitality. More