Riverside Ford Of Tulsa

Josh was incredibly helpful, knowledgeable, and genuinely enthusiastic about assisting. He provided all the key information, making the purchasing decision straightforward and trustworthy. I highly recommend enthusiastic about assisting. He provided all the key information, making the purchasing decision straightforward and trustworthy. I highly recommend asking for Josh when you visit Riverside Ford! More

I purchased my vehicle from Riverside Ford and am constantly attempting to give them my business for repair and service needs. Today was the final straw. I made an appointment last week to have my ve constantly attempting to give them my business for repair and service needs. Today was the final straw. I made an appointment last week to have my vehicle picked up, a service they are constantly bombarding my mailbox with, and no one showed up. I called 45 minutes after my vehicle was supposed to be picked up and finally reached a service advisor. They then changed my appointment time to 11:30 but still had no one on their way to pick up my vehicle at 11:15 because they do not have someone who can drive a manual transmission! I am supposed to turn over my 480hp Mustang to people who cannot drive it? I only attempted to use this service after I sat in their waiting room for over 4 hours last time I had an appointment for service because they "could not find my lug not lock" that was in my glove box like I told them. Do yourself a favor and go somewhere else. The excuses and mismanagement never ends! More

Great experience purchasing my 2024 bronco sport. Cody worked with me to get me what I needed and the process was easy and faster than most. They also do a great job at explaining every detail from t Cody worked with me to get me what I needed and the process was easy and faster than most. They also do a great job at explaining every detail from the car to anything else you need to know. Very positive experience. More

Cody did a fantastic job in finding the vehicle we wanted. He went beyond to make sure we were pleased. wanted. He went beyond to make sure we were pleased. More

For the record, buying experience was phenominal, met every need. Unfortunately, that was the end of my positive experience with Riverside Ford, specifically the Service Department. In the less than a every need. Unfortunately, that was the end of my positive experience with Riverside Ford, specifically the Service Department. In the less than a year I've had my 2023 F150, spending around $60K for this pickup including the extended warranty, each time I have sought the most basic service for the pickup, such as the prepaid maintenance, I had the appointment cancelled day of. My job requires planning, so that was strike one. Upon rescheduling the service, the scheduled appointment took nearly 3 hours, for a basic oil and filter change, and point inspection, Strike 2. Finally, and why I would not recommend this Dealership, I have a warranty issue with my Driver Side Windshield, as in it doesn't work, the mechanism doesn't turn on. With recall issues with this very item, I assumed that, but no recall shows. Nonetheless, I scheduled serviice, received a call that it could be possibly done with the Mobile Serivce, told they would call me back, never did, so lost appointment. I scheduled service again for the issue, brought it in, was told they would need the truck for up to 4 days JUST FOR DIAGNOSTICS, I was pretty shocked at that, but more shocking was not even an offer of a courtesy vehicle. I understand this practice has been culled in the last few years, but to spend over $60K on a brand new vehicle to be told "it's first come, first serve" and not be offered a loaner due to their capacity to service vehicles they sell, well that is what did me in. Can I afford a rental, sure, but I also could afford this truck and that included a warranty, I could understand almost if it was a different dealership than where I purchased (Ford still should address this), or even if it was service for a pre - owned, but neither are the case. I'm hoping I can find another Dealership in my area willing to care about the Customer Experience, as in post purchase customer. Apologies for the lenghty review, I rarely do these things, but I'm pretty irritated, I stand up for my Ford against all the jokes, as they have been by far the most reliable vehicles, on my 4th, but this disregard for customers by the Service Department really needs to be addressed. More

Cody was very helpful! Him and his team was able to get the interest rate I wanted and the vehicle I wanted. They stayed late to make sure I was happy. Him and his team was able to get the interest rate I wanted and the vehicle I wanted. They stayed late to make sure I was happy. More