Riverside Chevrolet

Good Experience with James Wood in Service Department I brought my 2018 Volt in to have some questions about potential minor issues checked. James Wood was my service advisor. James quickly determined I brought my 2018 Volt in to have some questions about potential minor issues checked. James Wood was my service advisor. James quickly determined that the issues were not malfunctions or problems, but still arranged for the car to be checked for any other issues, at no charge. After the car was completed, I asked James for some assistance in mounting my HOV lane stickers (I wanted them to look nice, rather than the slap-dash job I could do). He handled that also, again at no cost. I am very pleased with my experience. More

Great experience Alex went above and beyond to make the process effortless. I highly recommend asking for Alex Jaimes when you go in to lease or buy. Alex went above and beyond to make the process effortless. I highly recommend asking for Alex Jaimes when you go in to lease or buy. More

Excellent Riverside Chevrolet has excellent customer service.Steve Edwards is an example of a professional representative of Riverside Chevrolet. Found him to b Riverside Chevrolet has excellent customer service.Steve Edwards is an example of a professional representative of Riverside Chevrolet. Found him to be professional and to the point with an excellent personality. Because of Steve I will now only do business with your company....Thank you Steve. More

Good service overall I arrived on Saturday morning about 1/2 hour before my 10:15 appointment but there were so many cars waiting in line to be checked in that I had to wa I arrived on Saturday morning about 1/2 hour before my 10:15 appointment but there were so many cars waiting in line to be checked in that I had to wait about 1/2 hour before the fellow checking cars in was able to get to me. He did stop by my car before I had been there very long and apologize for the wait I was about to experience and he was hustling so I know he got to me as soon as he could. I feel that they need to have a better way to monitor the appointments that are made online by the customers so they are not so over booked. When I was finally checked in I was told I had about a 2 hour wait and when I told the girl I had been told on the phone when I made the appointment that it would take about an hour she apologized and said that because I was waiting I would be given priority and I think I was because about 45 minutes later she came and said my car was done. The appointment scheduling issue needs to be addressed other than that I have no complaints and I will be back. I can't remember the name of the guy who checked me in but he was very pleasant and was really hustling around to get people taken care of. More

Good experience. I had an overall good experience. The one thing I would say needs improvement would be the time it took to do the deal. From the time I got to the de I had an overall good experience. The one thing I would say needs improvement would be the time it took to do the deal. From the time I got to the dealer to the time I left with my new truck was almost 8 hours. More

Service Great customer service. The work was done in a timely manner. They went over each work that was performed and also what needs to be serviced. Thanks Great customer service. The work was done in a timely manner. They went over each work that was performed and also what needs to be serviced. Thanks More

Great Service I purchased a used corvette from another dealer and brought it to Riverside Chevrolet for service. In the service department, Faisal checked the vehic I purchased a used corvette from another dealer and brought it to Riverside Chevrolet for service. In the service department, Faisal checked the vehicles history and indicated the initial complimentary GM oil change had not been used. Riverside Chevrolet completed the oil change and a vehicle inspection at no charge. You can't get a better start to your day then that. More

Always Treated with Respect and work is Done Timely i have known Steve for many years and have always been happy with his professionalism and knowledge, never tries to "force sell" anything but does mak i have known Steve for many years and have always been happy with his professionalism and knowledge, never tries to "force sell" anything but does make recommendations on what should be checked or serviced to avoid possible future problems. This is appreciated! I purchased a new "Midnight Edition" Silverado recently and every trip to dealer has been extremely positive, from the sales staff to the people in the parts department, to the ladies in the office, and of course all the service advisors. I had help from Bill Brommer and Alfredo on purchasing a Tonneau Cover and Faisal made appointment for installation. Am very pleased with its looks. Thank You for making this purchase an unforgettable experience! Ray Topham More

Mostly very good service, with some room for improvement. I have mostly been very happy with my service experience at Riverside Chevy. The service advisors are knowledgeable and helpful, and the actual work o I have mostly been very happy with my service experience at Riverside Chevy. The service advisors are knowledgeable and helpful, and the actual work on my car is great. But I have 2 main problems. The first is that whenever I call with a question and no one in service is available to take my call (which is most of the time, and I understand that's how it is in a busy shop), no matter how many times I call (my record is 4 times in a single day), no one EVER returns the call. Ever. That is unacceptable to me. The second thing is that the folks in charge of the loaners have told me twice that I was ineligible for a loaner because my car wouldn't be in long enough. But each time, it turned out my car was in for most of the day. The service advisor offered me a car at that point, but by then I had a ride and didn't have time to wait longer for the loaner. Again, pretty poor customer service. Also, on a side note, why did you stop providing free car washes? You say to conserve water...but of course I'm still going to wash my car...it's just not you that has to do it now. More

Dependable Service We have had consistent and positive experiences with this service department. Our vehicles have not only been scheduled quickly for service but they a We have had consistent and positive experiences with this service department. Our vehicles have not only been scheduled quickly for service but they are done in a timely manner and we are notified of their completion right away. We no longer dread going to the dealer service department like we used to. Thank you Team Chevy! More