Riverside Chevrolet Buick GMC Of Rome

Great Experience! Service was fast and efficient! Chris was friendly and very informative on the process. Will gladly being my vehicle back. I had to reschedule my appo Service was fast and efficient! Chris was friendly and very informative on the process. Will gladly being my vehicle back. I had to reschedule my appointment and it was very easy to reschedule! More

Fast and friendly Scheduled appt for a service on truck and when I arrived they was quick to get me In and out and had a question about truck and they was able to answe Scheduled appt for a service on truck and when I arrived they was quick to get me In and out and had a question about truck and they was able to answer it very quick More

Good customer service Had to change my appointment to a different day and i had no problem changing it once I came in they know who i was and what I needed done. Had to change my appointment to a different day and i had no problem changing it once I came in they know who i was and what I needed done. More

Excellent customer service, friendly service and very pleased! Very professional staff and clean area. I will be back!!! They even took me to work and picked me customer service, friendly service and very pleased! Very professional staff and clean area. I will be back!!! They even took me to work and picked me up when my car was ready! That’s great!!!! More

I had a great experience!! I had a great experience and would highly recommend. Everyone was very friendly and did a great job. The lounge was very accommodating and the snack I had a great experience and would highly recommend. Everyone was very friendly and did a great job. The lounge was very accommodating and the snacks were a nice touch. More

Emergency I started smelling raw fuel in the cab of my ‘14 Silverado. I called the service department and they told me to bring it in the next morning, but warn I started smelling raw fuel in the cab of my ‘14 Silverado. I called the service department and they told me to bring it in the next morning, but warned me they already had a full schedule. I brought it in and had a diagnosis within a couple of hours. A cracked fuel injector. Luckily, they had the part in-house and were able to fix it that day. I was stuck at work so the guys in the service department delivered it to me by 4:00 PM. Awesome experience. More

professional service showed up without an appointment. the serviceman was very friendly and worked us in. time was early morning. car was available within very reasonable showed up without an appointment. the serviceman was very friendly and worked us in. time was early morning. car was available within very reasonable time. More

Certified work but didn't meet expectation I had called twice in the weeks before the service to schedule a courtesy vehicle. When I arrived early, the process for check-in was scattered and t I had called twice in the weeks before the service to schedule a courtesy vehicle. When I arrived early, the process for check-in was scattered and three different attendants were milling about as guests began to stack up. Finally, I was greeted and asked why I was there. I dropped off the vehicle and was told there were no courtesy vehicles because that has to be pre-arranged. I mentioned to Steve that I had tried several times and he got with the service manager. They were able to put me in a Chevy Equinox. I was in a hurry because the process had taken so long- and did a quick walk-around with Steve. As I was driving off, I noticed the console was sticky - I found that the back seat was stained with crumbs and goo, the floors were littered with crumbs and mud, the console had sticky drink residue and the door was sprayed with soda. I wanted to clean it, but took photos instead and left it to show the technician upon return. I mentioned it to the check-out counter and there didn't seem to be an urgency for anyone to address the situation or my experience. It is possible that the cleaning crew skipped this vehicle or didn't have time to clean it prior to it being re-issued. Though I was grateful for the vehicle - I was very disappointed in the lack of customer service and lack of pride in your product. Otherwise, the service seems to be effective and my concerns with my personal vehicle were addressed and resolved. More

Friendliness My salesman was very nice and considerate and made me feel very comfortable during my purchase. I would recommend him as a top salesman if you are loo My salesman was very nice and considerate and made me feel very comfortable during my purchase. I would recommend him as a top salesman if you are looking to purchase a vehicle. More

Could be improved I was disappointed in the length of time it took with an appointment. The staff was kind and courteous. I was disappointed that my tire gauge was not I was disappointed in the length of time it took with an appointment. The staff was kind and courteous. I was disappointed that my tire gauge was not the same 33 on one side and 34 on other. The gauge was on when i got in car. More