Riverside Chevrolet Buick GMC Of Rome

Emergency I started smelling raw fuel in the cab of my ‘14 Silverado. I called the service department and they told me to bring it in the next morning, but warn I started smelling raw fuel in the cab of my ‘14 Silverado. I called the service department and they told me to bring it in the next morning, but warned me they already had a full schedule. I brought it in and had a diagnosis within a couple of hours. A cracked fuel injector. Luckily, they had the part in-house and were able to fix it that day. I was stuck at work so the guys in the service department delivered it to me by 4:00 PM. Awesome experience. More

professional service showed up without an appointment. the serviceman was very friendly and worked us in. time was early morning. car was available within very reasonable showed up without an appointment. the serviceman was very friendly and worked us in. time was early morning. car was available within very reasonable time. More

Certified work but didn't meet expectation I had called twice in the weeks before the service to schedule a courtesy vehicle. When I arrived early, the process for check-in was scattered and t I had called twice in the weeks before the service to schedule a courtesy vehicle. When I arrived early, the process for check-in was scattered and three different attendants were milling about as guests began to stack up. Finally, I was greeted and asked why I was there. I dropped off the vehicle and was told there were no courtesy vehicles because that has to be pre-arranged. I mentioned to Steve that I had tried several times and he got with the service manager. They were able to put me in a Chevy Equinox. I was in a hurry because the process had taken so long- and did a quick walk-around with Steve. As I was driving off, I noticed the console was sticky - I found that the back seat was stained with crumbs and goo, the floors were littered with crumbs and mud, the console had sticky drink residue and the door was sprayed with soda. I wanted to clean it, but took photos instead and left it to show the technician upon return. I mentioned it to the check-out counter and there didn't seem to be an urgency for anyone to address the situation or my experience. It is possible that the cleaning crew skipped this vehicle or didn't have time to clean it prior to it being re-issued. Though I was grateful for the vehicle - I was very disappointed in the lack of customer service and lack of pride in your product. Otherwise, the service seems to be effective and my concerns with my personal vehicle were addressed and resolved. More

Could be improved I was disappointed in the length of time it took with an appointment. The staff was kind and courteous. I was disappointed that my tire gauge was not I was disappointed in the length of time it took with an appointment. The staff was kind and courteous. I was disappointed that my tire gauge was not the same 33 on one side and 34 on other. The gauge was on when i got in car. More

Friendliness My salesman was very nice and considerate and made me feel very comfortable during my purchase. I would recommend him as a top salesman if you are loo My salesman was very nice and considerate and made me feel very comfortable during my purchase. I would recommend him as a top salesman if you are looking to purchase a vehicle. More

Awesome car buying experience This was my 1st purchase of a brand new vehicle and my salesman Nick Cornejo was very knowledgeable and helpful throughout the whole process and made This was my 1st purchase of a brand new vehicle and my salesman Nick Cornejo was very knowledgeable and helpful throughout the whole process and made this experience a awesome one. These guys are the best. More

Great Everything was great. Price was good, salespeople were great. Very friendly and helpful. Nothing I would change. Helpful nice respectful kind. Great s Everything was great. Price was good, salespeople were great. Very friendly and helpful. Nothing I would change. Helpful nice respectful kind. Great salesman with great attitude. More

Always great service. Very attentive to detail. Very personable. Never overbearing. Great service after the sale. Quality and condition of the vehicles always great. This Very attentive to detail. Very personable. Never overbearing. Great service after the sale. Quality and condition of the vehicles always great. This is our 13th vehicle we have purchased from Riverside. More

Pleasant, not pushy This is the fourth Equinox we have purchased from Riverside. We have bought many vehicles from this dealership for many years and have always been tr This is the fourth Equinox we have purchased from Riverside. We have bought many vehicles from this dealership for many years and have always been treated fair and courteous. We have always done our car purchasing locally because we like to support local businesses. More

Brittany was great! I had a positive experience with riverside and my salesperson Brittany. They helped out and were able to get me what i would consider to be a good dea I had a positive experience with riverside and my salesperson Brittany. They helped out and were able to get me what i would consider to be a good deal. More