Riverside Chevrolet Buick GMC Of Rome

Excellent customer service! Very friendly staff. I absolutely love the appointments...I’ve been to other places and had to wait a couple of hours for an oil change. I will defini Very friendly staff. I absolutely love the appointments...I’ve been to other places and had to wait a couple of hours for an oil change. I will definitely use Riverside for all my service needs! More

Outstanding Service - As Usual! Kathy Otting did her usual outstanding job in getting my service performed promptly, efficiently, and pleasantly! It is always a pleasure dealing wit Kathy Otting did her usual outstanding job in getting my service performed promptly, efficiently, and pleasantly! It is always a pleasure dealing with Riverside's Service Department. More

excellent I have always gotten wonderful service here. And I will continue to return.. I have many trips to a cancer treatment center out of town and wanted t I have always gotten wonderful service here. And I will continue to return.. I have many trips to a cancer treatment center out of town and wanted to be sure my car was checked out. I feel everything was completed according to the checklist that was given. Before I left i ask they check out my outside lights, turn signals break lights etc. I watched as they willingly did this in my presence. I appreciate their kindness. More

True generosity On May 25, I went in to have some work done that I had been waiting on for weeks, due to scheduling conflicts and a part not arriving on time. However On May 25, I went in to have some work done that I had been waiting on for weeks, due to scheduling conflicts and a part not arriving on time. However, the work was not completed that day and I was told it would been done first thing in the morning. But I needed to use my car for the rest of that day so I came to pick it back up. When I came to pick up, the manager ushered me into his office to apologize for the work not being completed that day and told me he would find a way to take care of it. The next morning I brought the car in fully expecting to have to pay around $400. I stayed in the waiting area for just over an hour and was called in to take the car away. I was told to sign a paper and was given the keys. I was not asked to pay. And I asked the manager about this, and he said it was not needed and once again apologized. This was extremely generous, as I was working out my budget for having to make room for this expense. This was true customer service, not just because I did not have to pay, but because the manager dealt with the issue promptly and made me aware of his frustration. Many others in his situation would have simply apologized without making any effort toward making up for what went wrong. I will always remember this and will definitely return for future service. More

Quick and easy Personal where very courteous and informative The staff had the paper work completed in a short amount of time. Will be glad to use them again. Personal where very courteous and informative The staff had the paper work completed in a short amount of time. Will be glad to use them again. More

Great service, awesome benefits, customer oriented Andy Cantrell was my sales rep. He demonstrated a hastle free sales pitch. Went out of his way to get everything that was sensitive to our needs in a Andy Cantrell was my sales rep. He demonstrated a hastle free sales pitch. Went out of his way to get everything that was sensitive to our needs in a nice vehicle. Would recommend Riverside to anyone looking for a great vehicle. Thanks to all the Riverside Team. More

A Wonderful Experience! I found exactly what I wanted. A 2018 Chevrolet Equinox. My salesman was both personable and professional. I have recommended the dealership to ano I found exactly what I wanted. A 2018 Chevrolet Equinox. My salesman was both personable and professional. I have recommended the dealership to another already and would certainly recommend they again! More

Very pleased Everyone at Riverside was friendly and professional. I was only there for a short time before my car was ready after being serviced. I will continue t Everyone at Riverside was friendly and professional. I was only there for a short time before my car was ready after being serviced. I will continue to return to Riverside for all my needs. More

recent visit Everyone was very helpful and nice, Brandon is awesome. I set up an appointment to get oil changed and tires rotated and an appointment to check out a Everyone was very helpful and nice, Brandon is awesome. I set up an appointment to get oil changed and tires rotated and an appointment to check out a new car. Brandon set up an appointment for me to try a car I really thought I was going to get but after trying it I realized the car was not going to work for me. He let me figure it out and never put any pressure on my or anything. I hated that I had taken time that he may have made a sale but he never made me feel that way. That was just me. He was very kind and positive the whole time. I would definitely want to work with him again Only negative is it took 2 hours and 20 minutes to get oil changed and tires rotated even with an appointment. More

Southern Service with a Smile We just moved to the area less than a year ago. I brought my 2018 Silverado in for its initial service. Along with the required oil change needed, I w We just moved to the area less than a year ago. I brought my 2018 Silverado in for its initial service. Along with the required oil change needed, I wanted the service techs to check out a "thump" I heard when the truck was backing out of the driveway. While I was waiting for the service to be completed one of the service intake techs came to get me. The service tech wanted me to go on a ride along to try to point out the "thump" noise. The tech was very friendly and engaging. We never did find the cause of the noise, but maybe someday it will be more pronounced and easier to locate. I went back to the waiting area and in no time at all they came to get me and told me my service was complete. Considering the volume of cars coming in for service, my ride with the tech and the oil change and tire rotation my wait was exactly 1 hour. My initial observation was the service department is thorough, fast and extremely friendly. I am glad I came here to purchase my vehicle. More