Riverhead Toyota - Service Center

Service ripoff Bought my 2010 Matrix in August 2014. They told me they replaced the brakes. In October 2015 I brought the car in for NYS inspection. The brake were f Bought my 2010 Matrix in August 2014. They told me they replaced the brakes. In October 2015 I brought the car in for NYS inspection. The brake were fine. I passed inspection. I brought my car in yesterday for an oil change and they told me the brakes were frozen, needed the calipers, etc. , and charged me almost $1,000. In less than 6 months I went from fine to unsafe I have put less than 10,000 miles on it since 'i bought it and it as a manual transmission. I downshft instead of braking. Needless to say, I won't be back to Riverhead Toyota for any kind of service. KMK More

No promised return call about complaint. A serious and potentially dangerous acceleration problem was not addressed and dissmiised. When noted it was ignored later when the service department A serious and potentially dangerous acceleration problem was not addressed and dissmiised. When noted it was ignored later when the service department was informed. My 2010 Camry 100k $110 service was easily stretched into a $660 and my one special concern was dismissed. I expressed concern about my excellerater which appears to have a mind of it's own and does not always back off when braking or easing off on the gas pedal. Having heard of past recalls and a serieous liability due to accidents and fatalities I expected a thorough response. I was told that nothing was found and blame was placed on the floor mat (a relacement which Toyota Riverhead provided for the missing original when I bought the car new). Four days ago I received a courtesy call about my satisfaction with their service. I informed the caller that I was still experiencing the same problem and was told I would get a call from the service rep the next day. I have not yet recieved a call. More

Very nice & helpful. I am not savvy with electronics and had a difficult time adding the phone to the Bluetooth. I called Charles a few times and made arrangements to bri I am not savvy with electronics and had a difficult time adding the phone to the Bluetooth. I called Charles a few times and made arrangements to bring car in for help reloading phone. He couldn't be more helpful as was Matt. More

Mike is a special guy I was stuck with a flat tire on Pulaski and CR 58 and Mike came to fix the problem. He is a fixer. He's also polite, caring and professional. Behin I was stuck with a flat tire on Pulaski and CR 58 and Mike came to fix the problem. He is a fixer. He's also polite, caring and professional. Behind every good service department, there is a leader -- that's Mike! More

Service Review Did not have a good service experience, but Mike Hamill took the time to call me and discussed the issue and make it right. Mike is an excellent servi Did not have a good service experience, but Mike Hamill took the time to call me and discussed the issue and make it right. Mike is an excellent service manager. I would recommend Riverhead Toyota as a reliable organization. More

Brian was helful but. I brought my Toyota Yaris 07' for an Oil Change and Detailed Car Wash this past Saturday. Brian was very helpful and accommodating considering my car I brought my Toyota Yaris 07' for an Oil Change and Detailed Car Wash this past Saturday. Brian was very helpful and accommodating considering my car was there for about two hours for just an oil change and car wash. However, when I opened my door I wasn't even sure if it was my car. There was a Spanish radio station on blasting music, a phone of one of the employees was left being charged in my car using my car charger as well as in my cup holder, there was a can of fancy feast cat food left there?!? I don't own any cats and I KNOW that wasn't in my car before I brought it there. I don't know where along the way the ball was dropped, let it be service or car wash but I won't be getting another car wash there because on top of everything that was left in my car, the vehicle was still dirty inside and out. More

A friendly experience I scheduled a test drive with the service manager Mike Hamill to check out a rattling noise problem from the fender. Although the problem was confirme I scheduled a test drive with the service manager Mike Hamill to check out a rattling noise problem from the fender. Although the problem was confirmed, Toyota's extended warranty does not cover it. But I also got a free multi-point inspection. In contrast, at another major dealership on the island, I was told to sign for a $120-ish diagnostic fee upfront before they ever try to look at my car. How much does it cost them to just listen to the noise? Overall a very friendly experience, highly recommended. I would consider bringing my car here for service in the future. More

I brought my vehicle in for a 90,000 mile service. It took several hours, so my wife picked me up and went shopping. When we returned, our vehicle was in front of us pulling into the lot. Our vehicle pu took several hours, so my wife picked me up and went shopping. When we returned, our vehicle was in front of us pulling into the lot. Our vehicle pulled around to the back, and out came a woman carrying shopping bags. The woman took them to another car in the back. The service rep said this is very embarrassing, and that Mike Hamill, the service manager will call me. It has been a week, and I have not heard from Mike Hamill. Guess it wasn't that embarrassing. More