Riverhead Toyota

Great experience.....no pressure!! Craig made this process run very smoothly. He was patient and answered all of our questions. Would highly recommend your next purchase with him. The Craig made this process run very smoothly. He was patient and answered all of our questions. Would highly recommend your next purchase with him. The process is stressful enough and he added no additional stress . When it is time we will be a returning customer!! More

Great experience This is the second Toyota I purchased from Riverhead Toyota both from Dan Gladd, both great experiences. Dan worked with me to make sure the I ended u This is the second Toyota I purchased from Riverhead Toyota both from Dan Gladd, both great experiences. Dan worked with me to make sure the I ended up with the right truck, no haggling involved. Dan's manager Craig and Peter in finance were also very helpful. Couldn't have gone better. More

Great Sales person at Riverhead Toyota I worked with a up front, down to earth, straight forward salesman who listened to me. He did not try to sell me things I did not want and was able t I worked with a up front, down to earth, straight forward salesman who listened to me. He did not try to sell me things I did not want and was able to get me the right price without a whole lot of haggling. This has not been my experience at many other dealers I had been to over the very same weekend. A no BS deal was struck with enjoyment and pleasure and no pressure. The managers and owners of this dealership should be proud to have salesman like Charles Mburu on staff I thank them. I would recommend others to go to this dealership even though it is out of my way and possible out of theirs to get the better service. More

New Camry I went online shopping first, then went to this dealer. Joel, Jamie, Craig and Matt were very professional handling my purchase. It all went very smoo I went online shopping first, then went to this dealer. Joel, Jamie, Craig and Matt were very professional handling my purchase. It all went very smoothly. More

Prius C I purchased a slightly used Prius C. Mr. Cohen was knowledgeable and always courteous, did not pressure me in any way, We closed the deal quickly. I purchased a slightly used Prius C. Mr. Cohen was knowledgeable and always courteous, did not pressure me in any way, We closed the deal quickly. More

Friendly people, good experience The whole experience was helpful and easy from the beginning to the end! Great job guys. No pressure, and good support thru the whole process. The whole experience was helpful and easy from the beginning to the end! Great job guys. No pressure, and good support thru the whole process. More

Great experience As always experience was smooth, comfortable and fast. Dan and finance rep did a great job. Dan was kind enough to hold my car an a handshake and had As always experience was smooth, comfortable and fast. Dan and finance rep did a great job. Dan was kind enough to hold my car an a handshake and had it ready when I got there. Smooth as always More

Poor customer service - UPDATED Had to leave a message for service to setup safety recall for my 2010 Prius. Two hours later, no call back, so I called again and was told it would ta Had to leave a message for service to setup safety recall for my 2010 Prius. Two hours later, no call back, so I called again and was told it would take 8 hours while I wait for Toyota to perform the work. When I pressed and told them when I lived in Wantagh, 2 Nassau County dealers told me 2 hours. I then got an answer of 3 hour wait which is unacceptable. No explanation given as to why in Nassau it takes 2 hours to fix and in Riverhead, the same repair takes 3 hours. As I result, I will not have the service done. Never going back to RIverhead Toyota for service or a new car. UPDATE: within 10 minutes of my Yelp review post (same as above), management reached out to me and rectified the situation. More

Best car buying experience ever! Professional, friendly, honest, and the "best ease of doing business" with experience I have ever seen. From the charming and helpful recepti Professional, friendly, honest, and the "best ease of doing business" with experience I have ever seen. From the charming and helpful receptionist, to your manager Joel Minichiello, and our salesman, David Zak, we were treated with a warmth and friendliness that made us feel like we were part of the Riverhead Toyota family. (Finance Mgr. Included!) Riverhead Toyota has made a customer for life- and an avid fan! Keep up the good work! More

one price quote in an email, another price on paperwork - This email went completely unanswered by both the Manager and Owner Dear Mr. Lucki, Upon reading the information in the file of papers I left wi This email went completely unanswered by both the Manager and Owner Dear Mr. Lucki, Upon reading the information in the file of papers I left with, earlier this week, and reviewing the emails sent to me, I decided to write directly to you, the owner. I’m sure you can look up my correspondence with Arlene. My dad and I had been shopping around for some time, using True Car and visiting dealerships. We were upfront with everyone, not interested in playing games, just looking to buy the car from the dealer willing to let it go at the lowest cost. I am sure you won’t be surprised this was a very frustrating experience as not every car had every exact option, thus differing pricing. AND what I wanted, no CP package, didn’t exist with any Prius 4 on LI. I ultimately came to your dealership as we had the best price quote, and we used you for serving my 2010 Prius. Sadly, it turns out “Arlene” the online person had made a “math error” and the quote I had was wrong. Wrong by about $3000. Suddenly my car for 29k was 32k. Sitting with “Jamie” I didn’t realize exactly how off it was as he had included my $500. deposit and my $500 coupon post card, where as her numbers obviously did not. At this point I just wanted the car, and Jamie was not like the “other" sales persons I had encountered along the way. I did however reach back out to Arlene, pointing out what had happened and requested that she or the manager throw in some easy throw in’s, like “all weather mats”. Dealer cost….$100? I was later told by Jamie that the “Manager” said no. I wanted to “Gap insurance”, and asked if this could be thrown in. “NO” the “Manager” said no, not at this price. So now I am writing to you. “Not at this price”? The car was almost $33,000. This dealership can’t throw in a few things worth about $100 each? Not my idea of customer service. “Your satisfaction means a lot”. Good. Glad to hear it. So before sharing my story with others, and writing reviews of “less than excellent”, I thought I would see what you thought of how your dealership “Manager” handled Arlene’s “ERROR”. Thank you. Please advise. "From what I’ve seen, dealerships on Long Island all sell vehicles at the same price. Whether you get pricing in person, on the phone or by email, the bottom line “best price offer” is consistent at each location. So how do you decide where to bring your business? For me, that decision has everything to do with the dealership’s employees and the management’s commitment to the community." "Thank you for your recent purchase at Riverhead Toyota. It has truly been my pleasure to work with you. As I may have mentioned, it makes me very proud to be a member of the Riverhead Toyota sales team. Hopefully, I have lived up to my promise which was to deliver you with a simple, honest, and hassle free vehicle purchase experience. You will soon be receiving a "Purchase and Delivery Satisfaction Survey" from Toyota corporate. Please take a moment to fill out the survey - this is our report card from Toyota. If for any reason you are unable to select the highest score of "excellent" in describing your purchase experience with us, please contact me. Your satisfaction means a lot. If you'd like to share your experience with the online community, write a quick paragraph or two on DealerRater.com summarizing how you feel about the experience you had here with me. To write an objective third party review please visit any of the following review sites (just click the link to be directed):" More