Riverhead Toyota

helpful I found the staff at Riverhead Toyota to be extremely helpful and patient as buying a car is a major purchase. They did everything to provide me with I found the staff at Riverhead Toyota to be extremely helpful and patient as buying a car is a major purchase. They did everything to provide me with information so i could make my final choice. I would highly recommend. More

best dealers on long island if you like Toyota and best prices, they are the one to choose. They have fast service, very friendly, helpful. I had good experience. See you soon. if you like Toyota and best prices, they are the one to choose. They have fast service, very friendly, helpful. I had good experience. See you soon. More

Hands down, best car experience Everyone I worked with was absolutely amazing! From the lovely Josephine at the front desk, to sales with Ali, and ending with finance with Peter - my Everyone I worked with was absolutely amazing! From the lovely Josephine at the front desk, to sales with Ali, and ending with finance with Peter - my experience was without a doubt top notch! Ali helped me tremdndously finding the exact car I wanted, but BETTER. They knew my financial situation and took the best care of me. I will refer all family and friends to go there from now on! They are awesome! Thanks for my pearl beauty, guys! 😍 More

Wonderful. Knowledgeable. No pressure sales In the past i have purchased cars from Sunrise Toyota and 112 Nissan. Needless to say it was the worst experience ever. I contacted riverhead Touoa vi In the past i have purchased cars from Sunrise Toyota and 112 Nissan. Needless to say it was the worst experience ever. I contacted riverhead Touoa via website. Arleme took care of all i needed , quoted the lease muck lower than the others set up the appointment. It all work la perfectly. I will always go back yo them. The sales man. Marshal is wonderful and caring. Excellent service More

AVOID AVOID AVOID Here's just a short list of what I have learned since first stepping foot into Riverhead Toyota back in 2014: 1) Jay in sales is a flat out LIAR. He Here's just a short list of what I have learned since first stepping foot into Riverhead Toyota back in 2014: 1) Jay in sales is a flat out LIAR. He begins every introduction with a big smile and handshake and talks to you like you're best friends and throws the word "family" around like it's nothing. Trust me..family does not treat you the way Jay will treat you. You've been forewarned! 2) Matt in finance is similar to Jay but in a sneakier way. He'll tell you that every monthly payment he's calculating is the best he can do. It's not. Don't believe a word he says. He'll tell you that he tried calling 20 plus banks to get you the best rate. Lie. He only wants to work with Toyota financial so he can get the highest commission. 3) The service department on a whole is crooked. We blew a transmission on our Highlander. $6400 dollars later after 2 weeks of being without a car (No loaner car either. They really didn't care about this catastrophic event we just had to endure) we drive out of there and the dash in the car started going haywire. We had to bring it back again for another issue that was NOT flagged before they fixed the transmission. Hmmmm. Had to leave it at the service department again for a damaged part that costed us another $250. I can only assume that the part was damaged by their mechanics because the part was adjacent to the transmission. They didn't care from the second we brought it in to the second we left. 4) The car wash people are a joke. I was given a card with free car washes on it with the purchase of my new car. I forgot to get the card back after my 1st wash and noticed it before I got home. I went back to retrieve my car wash card and the guy running the place said he didn't have it. I laughed in disgust and asked for a new card and he said NO. Could it be he didn't want to wash cars for free? Of course. My guess is they try pocketing those cards and play dumb when you want it back because they'd rather get paid cash. Had to go back in and get one from my salesman...after a fight of course. Was so nauseated by this that I chose not to go back anyway. 5) Another manager named Chris actually recommended that I REPO my bad lease. He suggested that I leave the car stranded at the dealer and repo it. Suggested bankruptcy to get a new deal with him. (All highly unethical practices). See how these guys work? I made a mistake signing onto a bad lease and they took full advantage of us. Jay told us the residual value on the Highlander would be so high that upon reaching our allotted mileage on our lease, we would be able to trade it in for another vehicle...or possibly refinance. When we reached our mileage, they wanted nothing to do with us. We were shown the door. 6) Chad was actually the only bright spot. Good guy. Really took his time to help us a few weeks ago. We went in and explained our situation and was very understanding. It wasn't until he dumped our file onto Matt's desk the following morning where all of our progress went to xxxx. See? Good old Matt again. Chad gave us positive numbers to our advantage and we finally thought Riverhead Toyota was going to come through. WRONG! Matt called the next day and said "I don't know what numbers Chad told you...but THESE are the REAL numbers" and of course those numbers were nowhere near what Chad had said. 7) Westbury Toyota came through in the end. Thank God for them. They took their time with us and fixed all of our issues. They made it so much less complicated for us to get out of that bad lease. We spent the last few days happy as clams dealing the many of the other car dealers on Long Island while trying to find a new vehicle. Most, if not all of them, are working within our budget and within our credit to work out a deal. Now we have choices. Even 2 luxury car companies in Western Suffolk have quoted us with a lower monthly finance payments then what Matt and Toyota were offering....and for much nicer vehicles too. I feel liberated not being a part of the Riverhead Toyota "family" anymore. The chokehold is finally off. Good riddance!!! More

No stress experience My previous experiences at other dealers was like going to the dentist. Dan Meehan made the experience stress-free. He took the time to show us all ou My previous experiences at other dealers was like going to the dentist. Dan Meehan made the experience stress-free. He took the time to show us all our options and stay within our budget. we ended up turning in our Camry and leasing a Rav 4. We are glad we did. More

outstanding sales and service I just purchased my Toyota 4Runner from Riverhead Toyota. 5 star overall experience with these guys. Courtesy, patience and honesty you just dont ge I just purchased my Toyota 4Runner from Riverhead Toyota. 5 star overall experience with these guys. Courtesy, patience and honesty you just dont get from any car dealer out there. Dave Zak is an amazing sales associate who will go the extra mile to make everything right and work with you when you're having doubts. No pressure, no hassle, no BS. Total stand up guy and very up front. I would not hesitate to buy another vehicle from Dave. He made my car buying experience a great pleasure. More

Best car buying experience I’ve had I have purchased many cars over the years and have grown used to the normal hard sell pushy sales pitch that you tend to get where the salesman meets I have purchased many cars over the years and have grown used to the normal hard sell pushy sales pitch that you tend to get where the salesman meets you in the parking lot before you get out of your car. This is not that experience in any way. The salesman Charles that we had was very personable and professional and there was never any pressure to buy while we were there. Our first visit we didn’t find what we were looking for and left the dealership without a haggle. The next day he asked if it was okay to keep looking for something to suit our needs. By midday he had found exactly what we needed and before the day was out he had our trade, financing, insurance, etc all ready to go. I walked in signed for the car and was on my way in our new car in less than an hour. Very painless and when the time comes for us to look for another vehicle we will absolutely return to work with them. More

Amazing experience! Dan Gladd was a wonderful salesman. So helpful, knowledgeable, personable and a pure joy to work with on finding the RAV4 I wanted. I would recommend Dan Gladd was a wonderful salesman. So helpful, knowledgeable, personable and a pure joy to work with on finding the RAV4 I wanted. I would recommend Dan and Riverhead Toyota to everyone!! More

New Car purchase Terrific experience less then 2 hours in with the old out with the new ! Everyone was friendl6 informative and made me feel important ! Kudos to Brend Terrific experience less then 2 hours in with the old out with the new ! Everyone was friendl6 informative and made me feel important ! Kudos to Brendan Bowen our sales consultant - he was awesome ! I highly recommend this dealership More