Riverhead Toyota

Help when I needed it! I tried to get an appointment at Innovation Toyota where the car was purchased because the check engine light was on, they refused my request to just I tried to get an appointment at Innovation Toyota where the car was purchased because the check engine light was on, they refused my request to just check with the computer and couldn't do it until Tuesday next week. I callled Riverhead, because I service my Highlander there and have been extremely happy. They were able to get me in on Friday morning. I was out in an hour. I dealer service, but will now bring my wife's Prius there from now on. They are always professional and helpful. More

G R E A T! The entire experience in bringing my car back for service has been consistently great. The ease of making the appointment: on line or phone. Everyon The entire experience in bringing my car back for service has been consistently great. The ease of making the appointment: on line or phone. Everyone is friendly and thoughtful. Nice personal touches: coming around to see if you are comfortable, pointing out the beverage area, even offering to refill my water bottle!! But, beside that, the service and care of my car is paramount and I always feel confident that I driving in a well cared for vehicle that is safe on the road. More

5 Stars ...... Should be 10 ! The Sales and Service teams are exceptional. Professional, courteous, knowledgeable..... Everyone I came in contact with were very helpful. I fel The Sales and Service teams are exceptional. Professional, courteous, knowledgeable..... Everyone I came in contact with were very helpful. I felt a strong sense of teamwork... Looking forward to my next purchase from Riverhead Toyota. More

Always ready to help! I called at the last minute because the tire pressure light wouldn't go off. Called and told to bring it right in for checking. I was out in 7 minut I called at the last minute because the tire pressure light wouldn't go off. Called and told to bring it right in for checking. I was out in 7 minutes! All was ok, just a function of the extreme cold. More

Jay Scholl and Dan Gladd are Amazing My wife and I have been looking for a new vehicle to accomodate our growing family. My initial visit to the dealership gave me an opportunity to work My wife and I have been looking for a new vehicle to accomodate our growing family. My initial visit to the dealership gave me an opportunity to work with Dan Gladd in Mid-November as I was considering pre-owned. He allowed me to test drive about 6 different vehicles and provided me with all the information as possible when it came to the inventory I was looking and wasn't pushy and completely understood our scenario given that financing a pre-owned car would not work out as originally planned. Despite working on the used inventory he was more than happy to get information on leases for new inventory for me to take home and review. Fast Forward to black friday, My wife and my inlaws went to look at the potential of leasing a new Sienna. Dan was not in and we were reffered to Jay Scholl. Jay was very easy to work with - he was patient and was able to answer every question we had, and was completely transparent with the numbers and was willing to go above and beyond to accomodate us given that we were out of state customers. At the end of the day, we decided to procure the car from a local dealership because it was convenient from a distance and licensing of the car perspective. As a result of our positve experience, when our inlaws are in the market for a new or pre-owned car, they are going to head to toyota of riverhead and if we ever decided to move to Long Island and buy another car - Riverhead Toyota and Dan and Jay will be the ones I work with. More

I'm just gLadd I m a tough customer , that day I was sold b4 I've met Dan gladd . I knew I was not leabing the dealer without a vehicle , even if had to buy it cash. I m a tough customer , that day I was sold b4 I've met Dan gladd . I knew I was not leabing the dealer without a vehicle , even if had to buy it cash. Then I got to the dealer met Dan gladd he made the process so much easier on me. I'm not going to lie to you about such a great deal I got , this is not the point here .. to me the xx part of the process is what I despise about dealer ship . But when he cut through all that garbage . I actally stop him and ask for the garbage .. he said nope that's all .. then I said wow where the xxxx is thid dealer been all my life.. I tell you right now I'm gladd to have met Mr Dan Gladd... More

Excellent Experience I leased a Toyota Highlander this weekend. This was my first experience at Riverhead Toyota and it was hands down the best dealership experience I ha I leased a Toyota Highlander this weekend. This was my first experience at Riverhead Toyota and it was hands down the best dealership experience I have ever had leasing or purchasing a vehicle. The manager (Matt) and sales person (Jay) were very knowledgeable, honest and got me into my new car very quickly for a great price. I would highly recommend this dealership. I drove a distance from Nassau County Long Island and it was worth the trip! More

Dishonest and spiteful I went to purchase a car and everything was great. But after I made a deposit I had second thoughts about the car and later changed my mind. I was tol I went to purchase a car and everything was great. But after I made a deposit I had second thoughts about the car and later changed my mind. I was told that my deposit could be returned before we signed any more paperwork or something came up. I was also told my credit wouldn't be ran since I had made the decision to not buy the car literally minutes after leaving the dealership. They decided to hold my deposit which I'm now disputing with my bank to get back and they also ran my credit anyway. I would never go back. I understand the disappointment of a lost sale but this behavior is not acceptable. More

Excellent Experience I was trying to purchase a car at previous dealership that didn't honor my deal when they finally found the car that I wanted. I then went to Riverhe I was trying to purchase a car at previous dealership that didn't honor my deal when they finally found the car that I wanted. I then went to Riverhead Toyota and met with Dan T. After sitting down for 20 minutes I had a better deal than I had at the previous dealership which took 2 hours to negotiate. Dan T was straight forward, honest and did everything he said he was going to do. After a couple days Dan called me and said they found the car that I wanted and we scheduled a day for me to pick it up. It was an absolute pleasure working with everyone at Riverhead Toyota. It was a simple and easy experience. I highly recommend working with them. More

new car Ali was an amazing salesmen! the process was so easy and i was so amazed at the great deal i got! I would go back to riverbed toyota for all of my pur Ali was an amazing salesmen! the process was so easy and i was so amazed at the great deal i got! I would go back to riverbed toyota for all of my purchases and service for my car! More