Riverhead Auto Mall

This is the third time we've been to riverhead dealershipwe go our 2019 2021 and now 2023.. Love lexi she's very efficient she was awesome you out of there like no time flat dealershipwe go our 2019 2021 and now 2023.. Love lexi she's very efficient she was awesome you out of there like no time flat More

After 3 years of service I were for an oil change on November 17, 2022 and asked for rear brake inspection and presented a dealer brake coupon for $249 which Donna my service rep said she would honor. S November 17, 2022 and asked for rear brake inspection and presented a dealer brake coupon for $249 which Donna my service rep said she would honor. She then said both front and back brakes needed new rotors. My front brakes were only a year old with only 10,000 miles, so wondered about front, but Donna said no worried, coupon good for both front and back and just small additional amount for rotors. I said ok, but Donna never quoted price. It ended up that she DID NOT honor coupon and total for both brakes, front and back, $1100! WOW! Donna really had duty to give me a price quote BEFORE doing this work. No satisfaction from service manager, Ken. Ken said Donna is a 30 plus years employee and he can't upset her! WARNING: this dealer is dishonest and unethical. DO NOT GO HERE! More

Good service desk …Holly helpful and professional! Waited for car for oil change and recalls. Leased three cars from this dealer! Waited for car for oil change and recalls. Leased three cars from this dealer! More

Brought truck in for oil change. Dealer had sent me a coupon to save money. Dealer had sent me a coupon to save money. More

Was not told when appointment was made about credit card surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. More

Fixed my car for a recall. Dropped it off and it was finished by the time I got home 30 minutes later. Good service. finished by the time I got home 30 minutes later. Good service. More

Great sales and service department. Everyone is polite Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely mann Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely manner. More

i have been calling for 2 days trying to cancel my custom edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't ge edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't get one. Not very happy will not come here again and will not recommend anyone More

They asked me if I wanted my air filters changed during a recall update and warranty oil change. Cost me $220 . Did maintenance not requested or told about. Most disappointed. recall update and warranty oil change. Cost me $220 . Did maintenance not requested or told about. Most disappointed. More

Riverhead Nissan is fair at best. All of the positive reviews are people with brand new cars with factory warranties. Or people who had a nail in their tire. Literally that is all that I’ve read. It’s th reviews are people with brand new cars with factory warranties. Or people who had a nail in their tire. Literally that is all that I’ve read. It’s the people with cars that aren’t that old but needs repair. That’s when a dealership shows their colors. I have an extended warranty brought it in for a steering issue after hitting a pot hole and my muffler cracked off at the welds. Nissan told the Warrenty company that it was damaged from rust. Which voids the Warrenty. They wanted somewhere around the 4 thousands to fix. Yeah sucks but whatever. I said fix the steering issue which is covered (not really covered, they charged me 175$ diagnostics fee, which my Warrenty company said they would pay for but they charged me instead) I pick up the truck (was at the dealership for 10 days. Said it would be finished a lot sooner, it wasn’t…but again whatever I get it..covid..covid…covid. I pick it up and it’s literally worse than when I brought it in. They replaced a tie rod. They said the front right tire had a belt shifted in it. You think they would of swapped tires so I can drive it home safely. You think they would go the extra mile for a customer. You think they would of told the Warrenty company the truth so work can get done and paid for. But they didn’t. They talk to you like they’re robots. I literally never write reviews. In fact I hate when people write reviews for every little thing. I work around the public like these people do. I don’t know. I just feel like once they realized I didn’t want the work done cause the Warrenty company wasn’t willing to pay. I got treated differently More