Riverhead Auto Mall

Was not told when appointment was made about credit card surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. surcharge. Coupon wasn't applied to service and I had to come back to resolve. Steering wheel had grease when the car was returned to me. More

Fixed my car for a recall. Dropped it off and it was finished by the time I got home 30 minutes later. Good service. finished by the time I got home 30 minutes later. Good service. More

Great sales and service department. Everyone is polite Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely mann Great sales and service department. Everyone is polite and friendly. They made sure everything I needed for my vehicle was done and in a timely manner. More

i have been calling for 2 days trying to cancel my custom edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't ge edge warranty so i could get my own warranty and i can't get an answer and never call back also trying to get a copy of my bill of sale and can't get one. Not very happy will not come here again and will not recommend anyone More

They asked me if I wanted my air filters changed during a recall update and warranty oil change. Cost me $220 . Did maintenance not requested or told about. Most disappointed. recall update and warranty oil change. Cost me $220 . Did maintenance not requested or told about. Most disappointed. More

Riverhead Nissan is fair at best. All of the positive reviews are people with brand new cars with factory warranties. Or people who had a nail in their tire. Literally that is all that I’ve read. It’s th reviews are people with brand new cars with factory warranties. Or people who had a nail in their tire. Literally that is all that I’ve read. It’s the people with cars that aren’t that old but needs repair. That’s when a dealership shows their colors. I have an extended warranty brought it in for a steering issue after hitting a pot hole and my muffler cracked off at the welds. Nissan told the Warrenty company that it was damaged from rust. Which voids the Warrenty. They wanted somewhere around the 4 thousands to fix. Yeah sucks but whatever. I said fix the steering issue which is covered (not really covered, they charged me 175$ diagnostics fee, which my Warrenty company said they would pay for but they charged me instead) I pick up the truck (was at the dealership for 10 days. Said it would be finished a lot sooner, it wasn’t…but again whatever I get it..covid..covid…covid. I pick it up and it’s literally worse than when I brought it in. They replaced a tie rod. They said the front right tire had a belt shifted in it. You think they would of swapped tires so I can drive it home safely. You think they would go the extra mile for a customer. You think they would of told the Warrenty company the truth so work can get done and paid for. But they didn’t. They talk to you like they’re robots. I literally never write reviews. In fact I hate when people write reviews for every little thing. I work around the public like these people do. I don’t know. I just feel like once they realized I didn’t want the work done cause the Warrenty company wasn’t willing to pay. I got treated differently More

Unethical thieves. Finance manager Ken seemed unhinged. Ran our credit without us signing anything for the wrong vehicle. Lexi the sales rep and Ken from finances daughter was just as unethical and highly Ran our credit without us signing anything for the wrong vehicle. Lexi the sales rep and Ken from finances daughter was just as unethical and highly unprofessional. They knew they had done something wrong and kept pushing for us to sign credit app even when we said we were leaving. Offered to drop the price on the car for signature on credit app (not purchase order). At this point they were both physically shaking since they RAN OUR CREDIT WITHOUT AUTHORIZATION and knew what they had done was unethical. I would never purchase a car here and wouldn’t send my worst enemy. Will be calling Nissan USA to file a formal complaint and speak to my lawyer. More

Went to Have service Done Donna H is Absolutely great so kind and considerate always puts customer first the facility is clean and waiting time is great they are faster than anyplace I've been kind and considerate always puts customer first the facility is clean and waiting time is great they are faster than anyplace I've been More

Clean facility staff is amazing Service Department is outstanding Donna is fabulous always kind and thinks of the customers first always go to riverhead it's such a great experience outstanding Donna is fabulous always kind and thinks of the customers first always go to riverhead it's such a great experience More

Riverhead Nissan Dealership in Riverhead has a wonderful staff in all departments. The ease with which they take a customer through all the steps is incredible. The customer certainly feels like they are be staff in all departments. The ease with which they take a customer through all the steps is incredible. The customer certainly feels like they are being heard and are given full attention. More