
Riverhead Auto Mall
Riverhead, NY
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The service managers are awesome ,,, Jerry and Donna are right on point !! They explain with detail the work that’s needed on my rouge !! They are a great asset to Nissan !! right on point !! They explain with detail the work that’s needed on my rouge !! They are a great asset to Nissan !! More
Finance manager refused to honor the deal agreed upon. Greed The rating is no stars for breech of promise, The New Santa cruz XRT was not detailed before delivery and the second key was with held result Greed The rating is no stars for breech of promise, The New Santa cruz XRT was not detailed before delivery and the second key was with held resulting in a return visit??? If car was detailed they would have seen the leaves and swimming pool of water in the bed., ? The sales man hastily wiped it out and attempted to wash the front window. Contract states 3 miles at delivery yet Odometer was at 74?? Seems to be a history here. for poor performance. More
They were thoughtful and helpful in a difficult situation, an unexpected emergency repair of oil pan. My original appointment was for a recall for undercoating. I was provided with a loaner vehic situation, an unexpected emergency repair of oil pan. My original appointment was for a recall for undercoating. I was provided with a loaner vehicle for the day. All work completed in one day and I was able to complete my appointments. More
Great team at the service desk! Always easy to get an appointment. Work completed in a reasonable time. Car is returned cleaner than they got it. Excellent communication about anyt Always easy to get an appointment. Work completed in a reasonable time. Car is returned cleaner than they got it. Excellent communication about anything going on with the car. Highly recommend using them. More
They always make the experience a pleasant one. From buying to servicing. Donna at the front desk is amazing and the service engineers are second to none. From buying to servicing. Donna at the front desk is amazing and the service engineers are second to none. More
I have leased two vehicles from Frank in sales and have just bought my 2023 Nissan Rogue SV platinum. He was very patient with me and answered my questions. just bought my 2023 Nissan Rogue SV platinum. He was very patient with me and answered my questions. More
At Riverhead Hyundai they are unashamed practitioners of the misleading styles of advertising and pricing that used to be a standard policy of automotive dealerships. Fortunately, most car dealers have outg the misleading styles of advertising and pricing that used to be a standard policy of automotive dealerships. Fortunately, most car dealers have outgrown and evolved beyond these low-class methods of business and now treat customers right and with respect. Not at Riverhead Hyundai. ( I have been in the car business for over 12 years and we never mislead anyone with printed come-on ads with deceiving offers and xx tactics. ) I first went there a month or so ago to look at a used 2020 Palisade they had advertised for around $39,990. I met the salesman, we looked at the car, noted a few issues with it, and went inside. I gave him my information, told him I was a cash buyer, and I made an offer on the spot. He went to talk to two people that were sitting at a corner desk area. He came back and told me that not only was my offer not accepted, but that since I was not going to finance with their dealership that the price would be $42,990! $3,000 higher than advertised! WHAT xx crap! On top of that, when I got up to leave, no manager came over to talk with me. A big no-no in this business! Any dealership and management with professionalism does not let a customer walk without a manager greeting them and asking if they can do anything to help. Managers are there to make deals happen, not sit in a corner at a desk and let potential business go away without even saying hello. A couple of days ago, they advertised the same car on a "Sale Price" of $37,695. When I called, the same salesman told me that is the price AFTER I put down $2,000! THAT'S NOT A SALE!! That is total xx and I told him that and that they should be ashamed of themselves. A "sale" is when the price of something is lowered by those who are selling it. Ownership and management at Riverhead Hyundai are a bunch of shameless deceivers who would rather lure people in with false and misleading tactics, than conduct business in a genuinely professional and honest way. Go elsewhere people. There are plenty of Hyundai dealerships who honor the prices they have advertised whether you finance with them or not, and do not tell you a car is on sale when the only way the price actually comes down is if YOU put money towards it. THAT is a new low Riverhead Hyundai. More
Came here to get an appraisal on my car. They low balled me & when I told them I was offered more elsewhere they laughed & told me that wasn’t possible. But what’s funny is I got the same ca They low balled me & when I told them I was offered more elsewhere they laughed & told me that wasn’t possible. But what’s funny is I got the same car I was looking at elsewhere. Would never recommend this place. More