Riverhead Auto Mall

Salegirl was great out going a joy to deal with , the finance guy not to friendly. Service so far so good. finance guy not to friendly. Service so far so good. More

They were thoughtful and helpful in a difficult situation, an unexpected emergency repair of oil pan. My original appointment was for a recall for undercoating. I was provided with a loaner vehic situation, an unexpected emergency repair of oil pan. My original appointment was for a recall for undercoating. I was provided with a loaner vehicle for the day. All work completed in one day and I was able to complete my appointments. More

Great team at the service desk! Always easy to get an appointment. Work completed in a reasonable time. Car is returned cleaner than they got it. Excellent communication about anyt Always easy to get an appointment. Work completed in a reasonable time. Car is returned cleaner than they got it. Excellent communication about anything going on with the car. Highly recommend using them. More

They always make the experience a pleasant one. From buying to servicing. Donna at the front desk is amazing and the service engineers are second to none. From buying to servicing. Donna at the front desk is amazing and the service engineers are second to none. More

I have leased two vehicles from Frank in sales and have just bought my 2023 Nissan Rogue SV platinum. He was very patient with me and answered my questions. just bought my 2023 Nissan Rogue SV platinum. He was very patient with me and answered my questions. More

Appointment was honored on time. In and out in no time. I was notified what was due for service next visit. In and out in no time. I was notified what was due for service next visit. More

At Riverhead Hyundai they are unashamed practitioners of the misleading styles of advertising and pricing that used to be a standard policy of automotive dealerships. Fortunately, most car dealers have outg the misleading styles of advertising and pricing that used to be a standard policy of automotive dealerships. Fortunately, most car dealers have outgrown and evolved beyond these low-class methods of business and now treat customers right and with respect. Not at Riverhead Hyundai. ( I have been in the car business for over 12 years and we never mislead anyone with printed come-on ads with deceiving offers and xx tactics. ) I first went there a month or so ago to look at a used 2020 Palisade they had advertised for around $39,990. I met the salesman, we looked at the car, noted a few issues with it, and went inside. I gave him my information, told him I was a cash buyer, and I made an offer on the spot. He went to talk to two people that were sitting at a corner desk area. He came back and told me that not only was my offer not accepted, but that since I was not going to finance with their dealership that the price would be $42,990! $3,000 higher than advertised! WHAT xx crap! On top of that, when I got up to leave, no manager came over to talk with me. A big no-no in this business! Any dealership and management with professionalism does not let a customer walk without a manager greeting them and asking if they can do anything to help. Managers are there to make deals happen, not sit in a corner at a desk and let potential business go away without even saying hello. A couple of days ago, they advertised the same car on a "Sale Price" of $37,695. When I called, the same salesman told me that is the price AFTER I put down $2,000! THAT'S NOT A SALE!! That is total xx and I told him that and that they should be ashamed of themselves. A "sale" is when the price of something is lowered by those who are selling it. Ownership and management at Riverhead Hyundai are a bunch of shameless deceivers who would rather lure people in with false and misleading tactics, than conduct business in a genuinely professional and honest way. Go elsewhere people. There are plenty of Hyundai dealerships who honor the prices they have advertised whether you finance with them or not, and do not tell you a car is on sale when the only way the price actually comes down is if YOU put money towards it. THAT is a new low Riverhead Hyundai. More

Came here to get an appraisal on my car. They low balled me & when I told them I was offered more elsewhere they laughed & told me that wasn’t possible. But what’s funny is I got the same ca They low balled me & when I told them I was offered more elsewhere they laughed & told me that wasn’t possible. But what’s funny is I got the same car I was looking at elsewhere. Would never recommend this place. More

I have a large family, busy schedule and so I bough a 7 passenger vehicle to fit my 6 family members that I constantly drive around to different activities. I purchased a 2023 palisade calligraphy back in passenger vehicle to fit my 6 family members that I constantly drive around to different activities. I purchased a 2023 palisade calligraphy back in November of 2022. Last week I scheduled a visit and brought my vehicle to Riverhead Hyundai dealership because my downhill brake sensor light randomly came on and wouldn’t turn off. First time I took the vehicle to the dealership, the service department was not able to diagnose during time frame they had my vehicle (7 hrs) I was asked to bring back the vehicle for a longer service period (1-2 days) with the provision that I would be given a curtesy vehicle. Here is where the problem begin. I bought a 7 passenger vehicle because I actually drive 6-7 passengers in that vehicle daily. The dealer was not able to give me a curtesy vehicle that was suitable for my needs. After two days had passed and I haven’t heard back from the dealership, I decided to give them a call myself, and inquire about the status of my vehicle. After some going back-and-forth I was finally told that parts were ordered for my vehicle but the dealership could not release the vehicle back to me until parts arrived and changed on the vehicle. I reiterated that I needed a different courtesy vehicle- the Sonata I was given did not work for my needs. The dealership advised me to contact the headquarters of Hundayi. After several attempts to contact the headquarters with- no success- I decided to leave this review. More

On 2/19/23 the finance person, Kyle Price put an unauthorized charge of $4711.64 on my credit card. The circumstances behind it are as follows: A close family friend went to buy a used car on the Ni unauthorized charge of $4711.64 on my credit card. The circumstances behind it are as follows: A close family friend went to buy a used car on the Nissan side of the house. I was unable to be present for this business deal, so I sent a signed and dated letter authorizing Riverhead Auto Mall to make a one-time charge of $3000 on my charge card to be used as a downpayment for said car. Despite having that letter, Kyle proceeded to charge $6711.64 on my credit card. The person loaned the card to signed the receipt under duress because Kyle told him if he didn't sign it they would not sell him the car. As soon as I found out, I called and asked to speak to Kyle. He would not get on the phone. I called several times and he would never get on the phone. I filed a complaint with the BBB. In my opinion, people need to beware of this dealership. Reputable dealerships don't do these kinds of things. And, if there is a problem, the person should not be a coward. He should try to correct the issue. More