Riverhead Auto Mall

They Rock!! After searching for a used car for over 2 months, I finally ran into a saleswomen named Marlene. She took the time out to listen to my wants and budge After searching for a used car for over 2 months, I finally ran into a saleswomen named Marlene. She took the time out to listen to my wants and budget. I ended up getting a 2012 Nissan Rogue SL which came in under my budget...Yeah!!! Awesome...The process was laid back and relaxed, which didn't make me feel pressured...Way to go Riverhead Nissan...I will be sending anyone else I know who is in the market for a pre-owned or new car your way.. More

2007 gmc savana Van left the lot first day stalled they had to rebuild tranny after 2 months of talking to them finally done they sold me an extended warranty that wa Van left the lot first day stalled they had to rebuild tranny after 2 months of talking to them finally done they sold me an extended warranty that wasn't conpatible with my cargo van so they cancel me I called dealer 3 times to speak to the Manger claimed he was going to call back 1 week later still no call front end was shot rotors front rear brakes pitman arm idler arm steering box leaking close to 1000 dollars out my own pocket lucky I did the work my self that's the treatment I get from buying 4 cars from them out of 4 months I owned this van I drove it for 2 months and only put 5000 miles on it and it passed inspection with all that was wrong with it stay away they don't care about there customers learned that the hard way never going back please read all reviews it's true what they write I had enough of them and nissan 112 in Medford is also owned by them so becareful go to someone who will serve there customers and not take there money and run. More

Don't waste your time Do not waste your time going to this dealership. They were not honest and "forgot" the deal they offered me in less than 24 hours. They jacked the pri Do not waste your time going to this dealership. They were not honest and "forgot" the deal they offered me in less than 24 hours. They jacked the price up once they knew I was ready to sign. The salesman, Francois, blamed the "miscommunication " on his manager but refused to give us the managers name. What a pathetic business operation. More

New car Lease Called on a 2015 Sonata that i saw online.Had a 2013 which i was close to the miles on the lease.Spoke with Troy told me to come in and he would help Called on a 2015 Sonata that i saw online.Had a 2013 which i was close to the miles on the lease.Spoke with Troy told me to come in and he would help me out.Was a little skeptical at first .He came through with a pull ahead program that was avail ,Waived the last two payments and got me in the new one at a reasonable monthly payment.Very satisfied with Troy Finkelstein and the whole process. More

Told needed warranty to finance Went to riverhead nissan and bought a nissan pathfinder se. Was rushed through process , went im oweing 6k on a 2010 dodge ram pick up and wound up pa Went to riverhead nissan and bought a nissan pathfinder se. Was rushed through process , went im oweing 6k on a 2010 dodge ram pick up and wound up paying 26k for a 2010 pathfinder. Was told i couldnt finance without the 2500.00 full warranty. Found out the next day this was a lie amd illegal from finance company. Went right back and for the last year and 4 forms. I have been trying to cancel it. Just got Cancelled last week and was only refunded 800 out of the 2500. Ive been paying interest on. I have been in there numerous times to fix problem and its always we will take care of it right away. I approached manager francois and told him since they have been playing around for a year i lost 1700. In refund and they should right me the check as there reaponsible. I was told (its not gonna happen) so basically i got ripped off 1800. For nothing. We have 3 family member that have bought from them this year and all 3 have had bad experiences amd will take our business somewere else. When we buy new cars. There nice till they get you to sign. Then your on your own. More

NEVER COMING BACK Since I've bought my car, I've always had it serviced at the dealership I purchased from. Every single time I've gotten service done, the time takes w Since I've bought my car, I've always had it serviced at the dealership I purchased from. Every single time I've gotten service done, the time takes way longer than expected, I've never received updates on the status of the job, and this service center tries to convinice me on purchasing fluids that my car "direly" needs! (Thank god I have a knowledge of cars or I would have fell for their $600 fluid charges) So yesterday, I came in for an expection, an oil change, and to get my tired balanced again (the first time I payed $150.00 to have the tires balanced, and it wasn't done properly. I waited 5 hours that day to only have to bring the car back because there is no quality in their work. I was told to come in today, first thing in the morning, to get wheel balancing done. I was the first person in this service center. Not a single other customer is here. Two hours has elasped, and my car STILL hasn't MOVED. I then asked about the status, and was told to wait another 2-3 hours. (I shouldn't have to wait this long if I wasthe first soul here!!) Please, save your time and go somewhere else!! Will update when my car's service is completed! More

Terrible customer service I needed to get an oil change and come in to a recall on my 2011 Sonata (the 4th recall in the 2 years I've owned the car). The recall email had a lin I needed to get an oil change and come in to a recall on my 2011 Sonata (the 4th recall in the 2 years I've owned the car). The recall email had a link to Hyundai's online service scheduling system. There were a few available times so I choose 11:45am. I received several emails reminding me about my appointment. On the day of the service, I arrived just before 11:45am. The customer service person then informed me that every technician leaves of lunch from noon-1pm. Why bother offering 11:45am as an option? I was forced to wait 90 minutes before anyone even looked at my car. This is so easily avoidable of Hyundai simply didn't offer 11:45am as an option. It's inconsiderate and shows you how much they care about their customers. After 2 hours I (finally) grew impatient and asked the customer service person to please check on my car. He came back to tell me that my car was being worked on, and my inspection is due, would I like them to perform the inspection? Again...shouldn't that be one of the first things they look at and then ask me at the beginning of the service if I would like the inspection done? After 2 hours of waiting they asked me if I would like to wait another 30 minutes for them to perform the inspection. Remember...I came in for an oil change! Before I purchased a Hyundai I had an older car and brought it to Meineke. They never kept me waiting this long, always treated me with respect and consideration. Very disappointed with Hyundai's service department. Time to go back to Meineke. More

Excellent...Thank you :) Saw a CPO Murano LE online and made the appointment to see it. The salesman was Vinney. He answered all my questions, gave me information about the ca Saw a CPO Murano LE online and made the appointment to see it. The salesman was Vinney. He answered all my questions, gave me information about the car I did not know, showed me how to operate the "Extras" and listened when I spoke. Vinney and Francois gave me a great price on the car and it was actually a pleasure working with John in finance. I felt no pressure to buy this car. Great car at a great price. I have already recommended this Dealership. Thanks guys. More

Engine Blew after 60K service This dealership was neither friendly nor helpful in the event that I was driving down a major highway at 65mph in CT and lost my steering, brakes and This dealership was neither friendly nor helpful in the event that I was driving down a major highway at 65mph in CT and lost my steering, brakes and finally the car shut down. They were not helpful in fact down right rude that it had nothing to do with there dealership. Since I was in CT I would have to contact a dealership in CT to have repairs made. Car was serviced two weeks before this occured in Riverhead. Car was brought in twice for engine noise REgional Manager of Hyundai instantly got involved reviewed service records and my engine is being fully replaced. I am getting 7 years of oil changes, I got a rent a car (top of the line) and I also am being told they will deliver car to my door. However, NOTHING from Riverhead... I will never ever ever recommend them. This never should have happened, but at least a bit of professionalism would have made this horrible event a bit better. You won't find it in Riverhead. More

Completely Unprofessional My mother and I went to Riverhead Hyundai yesterday with an internet quote we had gone over with Kaitlyn , who said the price would be honored and whi My mother and I went to Riverhead Hyundai yesterday with an internet quote we had gone over with Kaitlyn , who said the price would be honored and while the exact vehicle was not in stock, they could easily get the vehicle from their local warehouses. We were aggressively pursued by Troy Finkelstein as we entered the building and while we repeatedly asked for Kaitlyn, Troy told us she wasn't present and continued to take over the potential sale. We showed him our quote, he gave us run around after run around about why the price could not be honored, the vehicle was not in stock etc... He got up for 10 minute breaks during our conversations to talk to other people, answered phone calls and generally was not treating us with respect. When challenged further on the inconsistencies in his price for us he finally yelled at us, "That's it! You're fired as customers! You need to leave this store! Please leave!" Screaming at us (mind you we are two women, myself and my 70 year old mother!) When we instead demanded to speak to a manager he followed us around the store in a threatening manner, posturing in our personal space to the point where I felt threatened. NO ONE ELSE IN THE STORE INTERVENED! It was horrible! He then called us "Disgusting Animals!" and continued pacing around the building and exiting and re-entering the store. It was the most unprofessional display of HUMANITY not to mention salesmanship that I have ever experienced. We will be reporting this man to the Suffolk County Dept. of Consumer Affairs, the management at this dealership and Hyundai's corporate office themselves. There is no excuse for speaking/yelling at customers in this manner. The fact that no one stepped in to stop this man from his psychotic behavior is even more terrifying. No business should be run in this fashion. More