Riverhead Auto Mall

Not interested at all in making the customer happy, Took my 2013 Pathfinder in for transmission problem for the third time. First time it was repaired without issue, second time was told there was no pr Took my 2013 Pathfinder in for transmission problem for the third time. First time it was repaired without issue, second time was told there was no problem. Third time was told it needed to be replaced. I left car and was given a loaner car. Was notified a day later the transmission was on back order and I needed to return the loaner car by the third day or I would be charged 40 per day. My "argument" was that this was a warranty issue and I should be provided a loaner car for the period in which my car was not drivable. The dealership refused, and said I could take it up with Nissan Co. So I did, after a total of 8-10 phone calls and having to provide the VIN numbers to my last four Nissans to prove my loyalty to the company (guess they didn't trust me or want to take the time to look themselves) they agreed to reimburse me for 5 days of the 11 I was without my car. I of course had to pay upfront at 40 per day. So I am out the difference and a couple of hours of my time on the phone because of a policy that they would not bend on. In speaking with friends and colleagues and other people in the business no one has ever heard of a dealership not providing a courtesy car for a warrantied repair. My understanding from information I received from another dealer is this is something that while they have a Policy, its the dealerships discretion. Perhaps Nissan Co only pays them back for those first three days and they didn't want to incur any costs. In short this is a dealership who really doesn't care about customer satisfaction or standing behind there product. At no time did anyone apologize or express any concern for my situation. in fact we were spoken to rather sternly and in a condescending manor. Perhaps they did nothing wrong, you decide. The transmission was repaired under warranty. More

Very Professional and helpful. Surprisingly a great experience. Riverhead Volkswagon should take a note out of your book of sales. They lost me after 12 years of leasing because t Surprisingly a great experience. Riverhead Volkswagon should take a note out of your book of sales. They lost me after 12 years of leasing because their service is not even close to yours. Tony Hill was so great. My mother was right.........he was the best and made me feel super comfortable and very important to him. To get me what I needed in the price I could afford and he was extremely honest about the car we wanted to trade in. He didn't make any promises he couldn't or didn't keep. He was a straight shooter and it made it very quick and painless for me. I explained how much I worked myself and he made it happen the same day I walked in...I drove away in a new beautiful Santa Fe limited edition SUV. More

an amazing experience Riverhead Nissan was the 3rd dealership we visited in search of a new Juke. The professionalism, knowledge, and friendliness of the crew there, especi Riverhead Nissan was the 3rd dealership we visited in search of a new Juke. The professionalism, knowledge, and friendliness of the crew there, especially Eric, Doug, and John made our purchase ''an excellent adventure'' The ''out the door'' price of the Juke, the deals we were given on financing and warranty extension had us dancing out the door.NOT what we had expected....but quite happy! We can and will highly recommend this Nissan dealer to friends, family, and you. More

the best sales lady i ever had Ana Lopez was great, explain all the the options also told me things bout the car i was trading in that i didn't even know about, and her service was Ana Lopez was great, explain all the the options also told me things bout the car i was trading in that i didn't even know about, and her service was just right. More

Quick Easy Fair Very friendly. Not pushy or overbearing. Gave my wife and I time to talk in privacy and showed us numerous vehicles till the one we found was just r Very friendly. Not pushy or overbearing. Gave my wife and I time to talk in privacy and showed us numerous vehicles till the one we found was just right. More

Excellent Dealership!! Great service, our salesman Nick Malena was super helpful and patient, finance dept was great. Would definitely recommend this place to others. Look f Great service, our salesman Nick Malena was super helpful and patient, finance dept was great. Would definitely recommend this place to others. Look forward to coming back myself. More

painless experience I have to said that Ana Lopez was the best! she let us test drive 3 cars, made sure that we were happy and 100% satisfied with not only the car but al I have to said that Ana Lopez was the best! she let us test drive 3 cars, made sure that we were happy and 100% satisfied with not only the car but also with the Dealership service. Keep up the good work! i'll tell everyone i know to go see you. More

Great River head Hyundai was a great expericance. I would totally recommend this dealership to my family and to my friends. They treated me with respect. River head Hyundai was a great expericance. I would totally recommend this dealership to my family and to my friends. They treated me with respect. More

The "New " new car salesman. My experience at Riverhead Hyundai was a positive one. I have been involved in buying and leasing cars with my parents for the last four deals. I must My experience at Riverhead Hyundai was a positive one. I have been involved in buying and leasing cars with my parents for the last four deals. I must say this experience has been the most pleasant. As my parents age I worry more about them. Hence, my involvement in the car transactions.The courteous service from our salesman has dispelled my notion that all car salesman are sharks. It was nice to not get bit by a shark in this deal! More

Say Whatever to Make a Sale They told me I could refinance after 6 months failed to mention that I couldn't do it with a lease. now I'm stuck. They told me I could refinance after 6 months failed to mention that I couldn't do it with a lease. now I'm stuck. More