Riverhead Auto Mall

Peter, was courteous, and accomodating Would have given 5stars, but waited overall 4hrs, for oil chg, tensior part installed, should have been a lot quicker. Otherwise, overall happy with s Would have given 5stars, but waited overall 4hrs, for oil chg, tensior part installed, should have been a lot quicker. Otherwise, overall happy with service provided by pete Weigel? More

Great salesman really bad finance rep I went with a friend who wanted to buy a used car. We received great customer service from the time we entered the door. The manager attended us immed I went with a friend who wanted to buy a used car. We received great customer service from the time we entered the door. The manager attended us immediately and Kyle Price was our salesman. Kyle gave us great service, he is very professional and courteous. The problem was with the finance guy. He was rude and unprofessional. The bank was offering a rate of 9.99% interest,which is high. Such a high rate is understandable due to the short credit history of the client. My friend decided not to take the finance and not buy the car. That is when this guy got mad at him. He became insistent and we felt pressured to make a purchase. The finance guy went through all the finance options and we felt that none were appropriate. We are not obligated to purchase anything and after that treatment it becomes difficult to accept any offer. The rapport but built by Kyle was destroyed by the finance rep. Here's are some of his remarks addressed to us: " What you were expecting when you came here, a free car?" " You think that you are smarter than the rest" " Next time tell the salesman what your expectations are before making the finance people lose their time" Still I would buy when this guy is not around. More

I think they're pricing advertising is deceptive.. I will start off by saying I have not been to this dealer yet. I found a used car on Car Gurus app in their lot. It is rated as "great price" at $20K. I will start off by saying I have not been to this dealer yet. I found a used car on Car Gurus app in their lot. It is rated as "great price" at $20K. Their website states that the $20K "internet price" is only after you've put down $1995. I contacted them and verified that yes, the actual sales price is $22,989. How can you advertise a price of $20K when it's actually $23K? Because if they advertised the price as $23K it probably would not have been rated a "great price" but instead a "fair price." I'm turned off by the deceptive pricing. That's bad business. At least they were honest about it and I didn't have to waste a trip to Riverhead. It's a shame because it looks like a great car. More

Worst salesman Tony the car salesman is so unprofessional and doesn't know how to talk to people. Would never recommend this place with this guy as an employee. Went Tony the car salesman is so unprofessional and doesn't know how to talk to people. Would never recommend this place with this guy as an employee. Went to Hyundai 112, much better experience! More

beware...watch their math Dealer failed to disclose, as required by law, that used BMW was previously a rental car. Salesperson Ana Lopez falsely stated that it was a trade in Dealer failed to disclose, as required by law, that used BMW was previously a rental car. Salesperson Ana Lopez falsely stated that it was a trade in on a Hyundai. Had to sue dealership to get the $1500 dollar overpayment I made returned, it took a year. They apparently miscalculated balance due on the car. They threatened to sue me because I brought the small claims action. More

New car awesome experience I went in one day was able to test drive cars and purchased my car that same day! Everything was so quick and easy! Highly recommend! I went in one day was able to test drive cars and purchased my car that same day! Everything was so quick and easy! Highly recommend! More

Had to fix my brakes. Had my front brakes fixed job well done. Cold in waiting room good thing hot coffee was available in room thanks. Love my 2010 Santa Fe Had my front brakes fixed job well done. Cold in waiting room good thing hot coffee was available in room thanks. Love my 2010 Santa Fe More

Efficiency and Excellence This is my 4th Hyundai from the same dealer and from sales to service "Excellence" in all they do is, in my estimation the best. From Pete in service This is my 4th Hyundai from the same dealer and from sales to service "Excellence" in all they do is, in my estimation the best. From Pete in service to Raj in sales, I couldn't ask for anything more. More

Be careful when dealing with the finance department We bought two Hyundai cars in the spring. The salesman was great but he has since left. We came in with financing already approved from outside loan c We bought two Hyundai cars in the spring. The salesman was great but he has since left. We came in with financing already approved from outside loan companies. The finance guy said he could beat the interest rates. I told him I did not want my credit report pulled since each time it’s done the score takes a hit. He assured me these were soft credit checks. I was skeptical but never thought he would lie well he did. He ran my credit score 6 times and only beat the interest rate by about .5 percent. He also ran my wife’s a few times as well. He also told us that both cars had GAP insurance. I must have asked 5-6 times and he again assured us. Last month I totaled my car and wouldn’t you know it, no GAP insurance. I’ll take the hit thst I should have made him show it to me in writing but never thought he would lie. I go back last month to buy a new car and asked what they would do as a good will customer service gesture and they offer me the same price a stranger walking in would get. They were unwilling to try and make it right for their finance guy lying. The finance guy no longer works there after a very long career but they are not willing to make it right. I would NEVER buy from these people again. TKe a course on customer service and have a little integrity. Management was horrible to deal with. They could not care if I bought. Happy ending I found the car at another dealership and they sold me the car for a much lower cost More

Finally, A Dealership That Cares Please see my previous comments. The very best sales experience with Mr. Raj Sekhon and Riverhead Hyundai. Raj and Riverhead Hyundai have exceeded all Please see my previous comments. The very best sales experience with Mr. Raj Sekhon and Riverhead Hyundai. Raj and Riverhead Hyundai have exceeded all my expectations and made buying a new car finally a pleasure. Thank you all! Sincerely, Mr. Harry A. Polz Jr. More