Riverdale Chrysler Jeep Dodge Ram

Jamielee is the best customer service person I ever dealt with. She is pleasant, courteous, professional and easy to approach. Jamielee is why i will continue to service my vehicle with riverdale Chrysle with. She is pleasant, courteous, professional and easy to approach. Jamielee is why i will continue to service my vehicle with riverdale Chrysler Jeep!! With regards, Maureen Kerwin More

They take good care of your problems good at there job plus there always on time plus there always on time More

Riverdale Chrysler has successfully provided me with the WORST car purchasing experience and servicing experience of all time, by far. Give me a few minutes of your time so I may share my horrifying story. WORST car purchasing experience and servicing experience of all time, by far. Give me a few minutes of your time so I may share my horrifying story. It all began on November 21st 2022, when I was in search of a Jeep. My Sales Representative was Emmanuel Collado. A Wonderful Sales Representative, I might add, told me of his desire” to make the most money possible on each sale” and demonstrated this by placing several “Dealership Fees” which were clearly fictitious and which seemed to disappear instantaneously from the deal when I mentioned this fact. The purchasing process only got better, when after a long day of visiting several dealerships in the region, I was now exhausted, hungry and thirsty. I looked around the Showroom and saw no complimentary beverages or snacks and asked if there was a coffee machine, a cooler or a vending machine where I could purchase a bottle of water. It was at this point I was advised by my good friend Emmanuel, in true Bronx Fashion, that there was a Bodega in the vicinity of the Dealership and I could walk there for any refreshments I needed. Shortly after my return I was able to experience how Emmanuel would “make the most money possible” from THIS sale. Prior to receiving the Lease documents, Emmanuel and I had agreed, shook hands, gotten insurance, and paid the down payment on a lease agreement of 39 months. When I was ready to sign the lease agreement Emmanuel mentioned that there was a “slight miscommunication” between himself and the Sales Manager and the printed documents expressed 42 months instead of 39 months. Five days after my purchase, while driving the vehicle on the night of November 26th,2022, the Compass began malfunctioning. All warning lights on the dashboard illuminated and the car began to slow to a crawl eventually coming to a stop. On the morning of November 28th, 2022, I was assigned a Service Technician, Jordan Clarke, who stated he would keep me updated on the issue,I was given a loaner car, thankful, and waited to hear from the Service Department. On December 9th, 2022, The vehicle was returned to me and I was advised to take the vehicle back to the location immediately if the issue arose again. On the night of December 12th, 2022 while driving, the vehicle once again started experiencing the exact malfunction as stated above on November 26th, 2022. This time the vehicle came to a complete stop in the middle of the roadway, while I was en route to enter a highway. I was able to park it on the street nearby and had it towed to Riverdale Service Center. I filed a case with Jeep and was promised someone would call within 1-2 business days, sent an email to The Owner; Brian Dennis, The General Manager; Bobby Albert, Service Manager; Alberto Pico, Sales Manager; Shane Bacchas, and partners of the parent company; Rafael Castro and Bob Erickson. As of December 19th 2022, I HAVE NOT RECEIVED A REPLY FROM JEEP OR ANY PERSON LISTED ABOVE. December, 19th 2022 I was told the car was ready for pick-up. As stated above on November 26th, 2022 the car only had 200 miles. When the car was returned to me, it had 530 MILES ON THE ODOMETER. I had 200 miles on the odometer, when I handed it in. When the car was returned it had 530 miles. Quick Math! 530 miles minus 200 miles equals 330 miles. Within the span of a WEEKEND the service center added 330 miles to A LEASED VEHICLE. Within a MONTH of me owning this vehicle, had a terrible purchasing experience, brought the car in twice for repairs which progressively got worse the later which could have been fatal. The Service Center Reps have been in possession of this vehicle longer than I have, and also have driven the car for more than I have. Keep in mind, I am not dating anyone from this place. Also since I was returned the vehicle I am praying that it is in fact repaired and that this car isn't a death trap. I say all this to say that if you buy or service a car with Riverdale Chrysler and be left out of pocket and/or stuck on the road. More

Good morning it is a pleasure to belong to the Family JEEP given my effort working every day to be part on the last visit I did the Switched from my 2017 to a 2022 4e Grand Cherokee In the change I JEEP given my effort working every day to be part on the last visit I did the Switched from my 2017 to a 2022 4e Grand Cherokee In the change I do not feel that I was given the proper treatment with the appropriate money for a vehicle valued at 20,000 dollars and more, I was given a minimum 16000 dollars The damage that could be seen to the vehicle was only mechanical damage that the insurance company could never resolve . another reason than concerns me When I had choosing my vehicle, I only had the opportunity to speak with the seller (Emmanuel), very good, the guy sold me the vehicle quickly (good for you, I lacked details), I never had the opportunity to speak with the department Of the insurances, the main boss , the details of the purchase I only filmed documents, no more information without the second option, I do not know what covers me in the new purchase (Jee) and they offered me a card having a credit that covered this a part of the money of new purchase , when my credit could cover it . In the end I decided to take this vehicle for an economic issue regarding gasoline in the future I take advantage of this medium to make a future appointment at the dealer for more details , Thks Otto More

James was the best sales person I’ve dealt with I purchased Jeep compass 2022 in white and he was straight forward with me . Gave me a break down on what was Payments looking like . He went above and purchased Jeep compass 2022 in white and he was straight forward with me . Gave me a break down on what was Payments looking like . He went above and beyond for his customer will definitely be going back if i need a new vehicle. Everyone if you wanna go to purchase a car go to River dale Chrysler and see James . He will definitely hook you up. More

Jaime Robert very and the ladies in the 9ffice by the waiting area very professional thanks.... waiting area very professional thanks.... More

I would highly recommend Riverdale Chrysler and jeep excellent service. Excellent customer service work on my vehicle was done as D said it was doing. 100% satisfy. I would highly recommend Riverdale C excellent service. Excellent customer service work on my vehicle was done as D said it was doing. 100% satisfy. I would highly recommend Riverdale Chrysler and jeep. More

I was advised by the service manager regarding my repair status as my vehicle was being repaired status as my vehicle was being repaired More

Hi I was very pleased with jaimelee she's very professional and made me feel very good to be there..and the other ladies at the office very professional thank you professional and made me feel very good to be there..and the other ladies at the office very professional thank you More

Our Sales Re Erika was awesome, super helpful and patient with us. So happy with our purchase! Thank you so much! with us. So happy with our purchase! Thank you so much! More